RN
Randall N
Active since Oct 2016
15
Reviews
0
Industries
Reviews
15 reviews45 months ago
Price increase on the fly after receiving a far lower price quote
I purchased some steel tubing today at their store in Brackenhurst. Yesterday I was given a price of R449-00 per 6M length (unfortunately I did not ask the lady for a printout of the quote). This morning when I went to pay and collect it, the manager, disagreed with the price and would not give it at that price. His answer was - "I cannot sell it at that price as I will be losing money. The price on the system is also incorrect as that is the old price and this was a special order". To me it was not a special order. He actually had the cashier adjust the price in front of me to R600-00 per length while being extremely arrogant about it. There was no word of apology except giving me the feeling that I should be grateful for his service. As soon as the price was adjusted to his liking, he just walked away without a word. I still bought the pipes as I needed them but just think of this service and adjusting prices on the fly. My major question here is - can a shop manager just change prices on the fly due to incompetance and what is Jacks overall policy on price changes on the fly? I am now extremely dissapointed with this transaction and would like some advice on it. This should also go to Jack;s head-office, A simply apology or we will look into it means nothing to me as at the end of the day it cost me R800 extra due to the managers arrogance and incompetance.
0 replies
49 months ago
Skillet replacement - excellent and friendly service
I received a 26cm skillet as a gift last Christmas. It came from Chef, their website being chef.co.za. A short while ago the inside coating developed a blister. I contacted them and they requested that I return th skillet to them for replacement. I live in Gauteng and they are down in Cape Town. I couriered it down to them last week and received a lovely new one today. Escellent service and very friendly. I also find the product to be of very good quality and in fact only use this skillet now. My other pans are sort of just taking up space in my cupboard.
0 replies
49 months ago
Call centre - told to go another store
My wife visited your Ackermans Woman store at Mall of the South today. Having purchased some item to the value of about R600-00 she tried using her Ackermans Voucher of R379.90. As the voucher had faded and would not scan, the lady (Stacie - manageress) called your Call Centre for assistance. The first time she called, the call was answered, then transferred for assistance. A person picked up the receiver but did not speak and then cut the call. Stacie called a second time and spoke to a Nakita. Stacie put the call on speaker so that we could both be part of the converstation. Nakita took my cellphone number and verified that the voucher is valid. She then said that they can do nothing for me if it cannot scan on my side and that I must go to another store to see if they can help me. I said that if they cannot help me at another store, I would then lose the money. She then said that she cannot help me and slammed down the phone. This is actually very bad service on your part as there were also customers in the shop who overheard the conversation. With this terrible service in mind, I have two questions, these being: - What do I do with my vourcher now? - Is this the normal way that your Call Centre treats their customers? I mean if this is the way Nakita reacts to a call, she must have done it several times previously and obviously got away with it Please advise.
254 replies
57 months ago
Keeps calling wanting contact details
A person worked for my wife till last year August when she was retrenched. Now Capfin call's us each day wanting contact details for her. We have lost contact with her and explained this time and again to the Capfin caller. It however looks like they do not get it or are just deaf as the next day we are called again. This is just plain harassment and very poor service.
53 replies
61 months ago
CPS Security Alberton a disgrace when speaking to people
Do the people who work for CPS Security Alberton actually have manners? Today at about 13H25 I was trying to leave with my car at Brackenhurst Square Shopping Centre when I found myself blocked in by a CPS car. After while waiting I got out and found the driver busy. I said to him that I have been blocked in. What a response I received. This was a white Afrikaner with blondish hair who was arrogance personified and with an attitude to match. He basically told me to wait as he was busy. I replied that now I must wait for him. His answer was - Can't you see I am busy. You must open your eyes. This in front of other people. Now really, you cannot go around speaking to bystanders like that. Maybe I should just take the matter further. Do these people think that if they speak to you like that, you will back down and play their game? Really, I have lost all respect for CPS. At least when I go to the SAP's, they speak decently to a person and treat you with respect. This person should actually not be working for CPS. I will not recommend this company to anyone
0 replies
61 months ago
UIF Boksburg office - friendly and helpful staff
I visited the UIF Boksburg office today to lodge a UIF claim and what good service. I have always heard how bad the service is and how unfriendly the staff are. Well today I got excellent service from friendly staff. My queries were quickly and professionally done. All I can say is well done to the staff of the Boksburg office and please keep it up. Thank you
0 replies
63 months ago
Excellent and efficient service
I ordered two batteries for my old laptops from the Alberton branch. I dealt with a lady by the name of Sherie Louw who was extremely helpful. The batteries were ordered and delivered well before the expected date. She also constantly kept me up to date of the progress - well done. I must add that I always find the staff at this branch friendly and helpful.
56 replies
63 months ago
Excellent service
Bought my second customized desktop from Evetech last week. The desktop was delivered well within their stipulated time limits. To add to this, I made a change to the order 2 days later and it was accommodated. I highly recommend these people for gamers due to their pricing and variety of options available.
0 replies
72 months ago
Checkers Brackenhurst - staff get preference at tills
I find that when I go shopping at around their teatime in the morning, staff members seem to get preference over customers waiting in the queue at the cashiers. I have complained to the supervisor about this practice but it just seems to continue. Just this morning I was second in line at the cashier. When the customer was finished served, instead of me being next, two staff members were first helped. They just jumped the queue by coming from the other side. This also seemed quite normal practice and there was not even an apology or comment. Also the staff get quite chatty with each other while being served which is even more irritating. I would suggest that the store put up a notice stating that staff members can potentially get helped first due to time constraints or whatever. This will be a great help to the public so that I know what to expect and possibly go shop somewhere else
0 replies
83 months ago
Excellent service from motor dealer
I wanted to purchase a Ford Fiesta from Bramar Auto but the deal fell through due to unforeseen circumstances. Even though this happened, the owner, Daryn Kruger, and the salesman, Lazarus Langa had no problem helping me out. I even received followup service and my deposit was refunded without a hitch. The professionalism and friendliness that I received is something that a person struggles to find nowadays but here is a business that does give it. I would recommend Bramar Auto to anyone. What I also appreciated was that they were not pushy, insisting on an immediate deposit to hold the car. Everything happened at a nice pace and communication was excellent Also, there selection of cars is quite generous, from budget to the more affordable. Once again, thank you for the excellent service and friendliness.
0 replies
Review Distribution
5 Star
5 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (13.333333333333334%)
1 Star
8 (53.333333333333336%)