Active since Oct 2016
9
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Reviews
9 reviews4 months ago
From being referred by a friend and colleague, throughout the process of al the communications, calls and service was professional and clear
From being referred by a friend and colleague, throughout the process of al the communications, calls and service was professional and clear. A special thanks to Nicole and Riona.
112 replies
5 months ago
PPS doing what they promise and more!
Going through a bit of a bad experience with another investment company I realized that as customers, we tend to only complain but we don't always give compliments when things go right. PPS Investements has not let me down. Claims are processed timeously. There are regular emails with feedbacks, reminders when the policies need to be updated or reviewed, I automatically get my tax certificates, quarterly statements and there are no hassles when making enquiries. They are true PROFESSIONALS!
71 replies
5 months ago
Old Mutual delayed payouts!!!
I have a retirement annuity with Old Mutual that would pay out when I turned 55. My birthday was in February, but received the Old Mutual Maturity Letter on 2 September 2025 that the funds would be made available on 1 November 2025. I discussed what I wanted to do with my financial adviser and then requested the neccessary forms from Old Mutual on 5 September. My financial advisor did warn me that Old Mutual is one of the financial companies that takes excedingly long to pay out. As I now anticipated a delay, I proceeded to complete all the necessary forms and submitted this to my financial adviser along with all the neccessary documents required to process the transfer of funds, which in turn was submitted to Old Mutual. On 5th September I made enquiries from Old Mutual, and only received a reply on 15 September stating "The pay-out is subject to the approval of SARS." I know for a fact that with everything with SARS, it should not take more than a week. Since then there was no follow up on how long the process takes or what the progress is. When I made enquires yesterday via email, I did at least receive a fairly quick response this morning stating "I have escalated the matter for urgent feedback in this regard". Today is the 11th of November. Let's see how long it takes for me to eventually get the funds owed to me.
177 replies
6 months ago
False advertising
On searching for the item I purchased on your, Fruugo, on-line shopping website, (as I had not seen the plug requirement to choose from when I ordered). I immediately contacted fruugo to change my order. I went back to the website as I needed to understand what the US plug entailed. On typing the product description in search, I found that the search revealed 1239 results for the "3-in-1 Welding, Cutting & Rust Removal Kit - Fast Heating, Ergonomic, Ideal for Beginners & DIY". The prices vary with no clear reason as to why, what is the difference between the products?! After doing a further search of the product on the fruugo.co.za website, I was not able to find the product specifications nor guidelines on how the tool/equipment: "3-in-1 Welding, Cutting & Rust Removal Kit - Fast Heating, Ergonomic, Ideal for Beginners & DIY" works. What consumables I need to order etc. I then tried to turn to the company website that manufactures the "3-in-1 Welding, Cutting & Rust Removal Kit - Fast Heating, Ergonomic, Ideal for Beginners & DIY". I still have not been able to find out who makes it nor have I a found the company that sells it: 06 Home-Circuit: Registered Address: 1500 Tingwei Road, (Shanyang Economic Area), Jinshan District, Shanghai, 201507, China. The address doesn't exist. On further investigation, I came across the video advertising the "3-in-1 Welding, Cutting & Rust Removal Kit - Fast Heating, Ergonomic, Ideal for Beginners & DIY" on Pinterest https://pin.it/3iIdc8nET and one of the comments said it is only a soldering iron. I watched the video a few times and not once do you see the whole tool doing all three things. I again looked at the product diagrams. They are of very poor quality but I can't see how this small thing can do all the things it is being advertised as doing. I have tried to cancel the order but they also stated that "Since the order is in transit, we are unable to cancel/amend it at this stage. However, once the item arrives, if you no longer wish to keep it, please don’t hesitate to contact Customer Care, and we will guide you through the return process as quickly and smoothly as possible." This is false advertising. If I do receive the "3-in-1 Welding, Cutting & Rust Removal Kit - Fast Heating, Ergonomic, Ideal for Beginners & DIY" tool and it does everything as advertised, i,e. welding, cutting and rust removal, I will accept the delivery, but if it does not, I want a full refund. By the way: I would think that Fruugo South Africa would know that the standard voltage in South Africa is 230V at a frequency of 50Hz. For household and similar purposes, the voltage is 220/230V and should therefore make changes to the type of plug to be ordered!!!
0 replies
18 months ago
Outsurance Employee of the month: Wayne Avis. AWESOME SERVICE
I have always received an excellent service from Outsurance since insuring my car for the first time with Outsurance, but with the last quote for additional vehicle insurance, and a bit of complications on the side of requirements from the dealership, Wayne Avis went the extra mile to assist me to ensure I got full value for money.
53 replies
65 months ago
Thank you!
A great team who are willing to help in an emergency!
0 replies
67 months ago
False Sales gimmic!
I recently took my Ford Ecosport for its first service and received excellent service, HOWEVER.... When I bought the vehicle a year ago, the sales person, promised me that because I was buying the vehicle from him, I must call him to book the service and I would get a courtesy car to use for the day. I had contacted various Ford Dealerships when looking for the best deal and got the same prices. It was based on this added perk that I purchased the vehicle at this Ford dealership. However when booking the service, I called him and he told me to contact the service centre. They told me that I do not get a courtesy car and that this commitment was not valid. They only provided a drop off and pick up service. You know who you are - shame on you!
0 replies
95 months ago
Unwanted/unauthorised subscriptions!
I have tried to phone the MTN prepaid call centre but there is no longer an option to speak to an human being. I keep getting SMS's from + ********** 686; REMINDER: You are subscribed to Gameloft Club at R3/Day. To Opt out idal *464*970#. I never subscribed to this and I have gone through all the USSD codes for MTN and online and I don't know what this code does. On content services I have checked that I have not been registered for any content services. (I dialled *136*5#, option 2 for both content and premium rated) I would like MTN to contact me to confirm that there are no subscriptions that I have not authorised as MTN has to provide a service that I can manage.
106 replies
116 months ago
Vodacom Customer Services - WHAT CUSTOMER SERVICE?!
<p>I had to cancel three phone contracts with Vodacom before leaving the country and had to pay the premature cancellation fees. Except for the fact that getting that done was ten times more cumbersome than buying a contract phone, I had to deal with all the red tape, as this cannot be done in a branch, so I had to phone - waiting to speak to a CONSULTANT, getting cut off and then not being able to speak to the same CONSULTANT, getting a quote, paying etc, SENDING THROUGH ALL THE NECCESARY PROOF OF PAYMENTS. When I received my final bill, it has come to my attention that I was overcharged! >R2700! That was in mid July. I am being sent from pillar to post first by ********** and now by ********** I have sent through all the necessary proof of payments, but now I am just not hearing anything from them. How can I get my money back!????</p>
316 replies
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5 Star
5 (55.55555555555556%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
3 (33.333333333333336%)