Active since Oct 2016
I have been applying for positions the entire week, last week and this week too. I was met with over 175 recapcha's in order just to apply for the vancant position! and it only got worse! Now, for those who don't know, the recaptcha is to ensure that you are not a "bot". I THINK INDEED WENT OVER THEIR HEAD WITH THIS ONE! The system was designed for spam, *****, and abuse! where on indeed can this be possible. and 176?!?
It take's me 20 minutes just to get an agent Ivana to understand my problem. and another 10 just to "check the Account". I don't understand who you guys employ. Like honestly bad start to our relationship!
I have not met another bunch of ****** than these agents at Afrihost. So their agents are trained that their hosting products are month-to-month, which means that services legally are billed as "Pre-Paid", however, somewhere nothing clicks that when my services are disconnected I pay to reactivate for 30 days. So Here's the misleading part: The Terms & conditions explain that the service is month-to-month. The agent says it is "Post paid Month-to-month" and they stick to their word that they dont know where the wording is.
It’s ridiculous that a Bezosmax product is non return product. Since when have we deviated from the CPA or consumer protection act! I want to return and I want my money returned to me. It’s a second day of trying to use it but it’s absolutely pathetic.
It was advised that my wife completed a "Send-Imali" cash send (08 May 2025) with reference; 22460932598 9750720. This morning my 31 week pregnant wife and I WALKED to Westgate mall, Cape Town, at 08:52 we tried to withdraw the value of R650. We made contact to the contact center by 08:59 to inquire about the status of the withdrawl. My wife passed security verification and requested to speak to a manager. She then handed me the phone and I proceeded to communicate with Zoleka(Supervisor), and was advised that no further communication can be entertained as she needs to speak to the account holder. No inquriy note or reference was then created. As she couldn't create anything without speaking to the "Account" holder. Our call was terminated by latest 09:10 due to unexplainable reason's. However, this supervisor has been unable to take my calls thereafter. At 11:04 a Nedbank Manager advised that Hollywoodbets had cancelled the transaction with ref: IMALI_22460932598. Details of transaction is as follows; Time: 09:12:53 Date: 09/05/2025 Account Returned to: 1305895991 I then contacted the center once again enraged at the fact that Hollywoodbets has the explicit right to effect financial change without consent of the client. To be advised by Zemanie Gadebe(Team leader) that indeed Mr Yolhynn/ Yolin - A manager within the "Withdrawal" department - has indeed signed off that the cash send should be cancelled. On my current system it advises; "Cancelled - Customer". I now question the staff and the integrity of them towards Hollywoodbets and its clients. As the account holder (My wife) could never instate any such requests. I would like to know who instated the query without my wife's explicit consent? and as mentioned it would be best that Hollywoodbets can have this ratified appropriately before proceeding to SAPS. Account Number (Wife) (Stephanie Bunton): 083 947 5902 Contact center call-in #: 081 616 0108 / 0131 N.B Money (That is owed) returned into my wife's account is not a form of ratification.
This is truly ridiculous! So I have played out over a R200 and not once am I eligible for your promotion. This once again proves that these promotions are rigged and if your account is flagged you will never be eligible. Then when you bring it to their attention then they have it “investigated” and at the end no one gets back to you! I promise this is going to be the same, it’s ridiculous that this institution would lie and pretend that it’s okay! This is now the 4th occasion that I have brought this to their attention and I can promise you that I’m going to go through the same thing and be told the same; “ Gambling is a game of chance and you could or could not win!” However, my issue pertains to the promotion, where, you conform to their rules and expectations and their “system” is an “problem” but these under paid, and untrained employees don’t take this issue further because this is back office that informs IT to change certain things! Just like the last occasion where I referred a friend and I helped the person(physically / Face-to-face) setup but after I never got it and brought it to their attention they investigated and said to me no that person has a different account that were referred from, yet I sat with the person after sending the link and **** sure it’s my account as the referral. So let’s just say this! HOLLYWOODBETS SABOTAGE YOUR CHANCES AND TRICK THEIR SYSTEM AND THEY HIDE BEHIND UNTRAINED AGENTS I willing to prove everything!!!
As Chad Paulse, acting on behalf of my wife, Stephanie, with signed consent from Affinity Health, I am deeply disappointed with the lack of adherence to their own terms and conditions. On January 20th, I visited a gynecologist and had blood work done, expecting a reimbur*****t within the stated 30-day period, as per their claims policy. However, more than 60 days have passed, and I have yet to receive any payment. Despite multiple follow-ups, there has been no resolution or clear communication regarding the delay. This experience has shown me that Affinity Health does not honor its commitments, leaving members frustrated and financially strained. Based on my experience, I strongly advise against using their services.
My wife submitted a claim on January 28th, 2025, and was assigned a ref number, for a gynae appointment on the 21st of January 2025. As per the policy wording, my claim would be paid out within 30 Days! This is not the case. If it were true, 30 business days would mean that, by the 11th of March, in turn, we should be paid out. It is the 13th of March and from my calls at 13:30 with Samantha in the claims department she is willing to sort of puraude to have payment done Friday 21 March. I want the public to know how bad the experience was with affinity and that my Pregnant wife had to endure as she is the policyholder. Now, for the next issue... As per Kurt, the floor manager, or team leader of the entire floor. 6.3 of your internal SOP dictates that all calls must be screened and verified before transferring the call. This is not the case as I have now documented evidence of agents that do the contrary. A warning was again given to the manager that I would prove it and now I have the evidence which shows me the level of safety linked to one's personal information. THIS NEEDS TO BE EXPOSED! We, therefore, allow you to ratify this situation and bring a favorable solution, or then we will proceed to lay inquiries at the necessary regulatory bodies.
I now spent over R300 and not once did the gift go purple as I was playing the eligible amount and here I lose everything and I didn’t have an opportunity to be apart and yes I did click join. So why am I intentionally left out!
Since you removed my last post against you guys here it is again. Dear Ms Bunton (Paraphrasing) - Please note that your refund has been processed and should reflect within 24 hours. We are now way over the 24 hour mark and still till this point Wonga hasn't gotten back to us to even apologize. But!! they can have my last post removed! Now lets serious - This company has many flaws and let me not get started as I know their processes and policies and how they get around it. As former agents have advised me and have drawn up affidavits proving this **** of a business Wonga is running. Wonga has less than 1 hour to remedy my wife matter or we bring all the evidence to the public and we see how they feel and should it get to the governing agencies. Maybe, just maybe, it will change your perception about what you do wrong and to rectify it ASAP!
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