Active since Oct 2016
9
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9 reviews47 months ago
Excellent Service - Ethan Cameron
Excellent service received from Ethan Cameron, I would recommend him anytime. Really made my day.
134 replies
70 months ago
Broken fridge which is still under warranty
My fridge/freezer just stopped working. I called LG Western Cape to assess it. They assessed it and I was advised that it was my compressor. My compressor is still under warranty so I advised them to go ahead and fix it. I was subsequently advised they cant fix the fridge as there is an internal leak, this was after 3 weeks of it being by LG Western Cape. I then contacted LG South Africa and advised that they should do something about this as it is a manufacturer fault. They offered me a new fridge at a cost of +-R15000 plus I have to give them my old fridge. I had advised that I cannot afford and asked LG to fix the fridge barring the internal leak as it is still under warranty. LG South Africa agreed, to date the fridge is still not fixed this whole process has taken almost 3 months. I have called the call centre and the supervisor Amos, I have emailed the supervisor Amos and the director Jayson with no response. I keep being told they will get back to me and yet no one does.
53 replies
81 months ago
Poor service for redeeming vouchers
McDonalds rewards redemption is very poor. I have a total of nine tickets which I specifically purchased meals for so that I can get the Numetro deal. Only to be told that its no longer available when I wanted to redeem but yet it is still being advertised. Then I tried redeeming for other stuff and keep getting trouble shooting message. I emailed the contact centre to ask if the could assist with redeeming the vouchers, I havent received any response....
0 replies
88 months ago
Poor Service & Clothing
I purchased underwear (panties) at Jet Kenilworth on 3 Jan 2019. The one panty out of the 5 pack has a whole were the stitching is. I took it back to the store on 20 Jan 2019. The two ladies Bonnie and Veli were very unhelpful as they said its underwear so we cant take it back. My point was that it is a manufacture default, I didnt want a refund rather I wanted another pack and that they should complain to the supplier. Both ladies had no time for me and when I walked away they started speak in xhosa about me. Such poor service
61 replies
92 months ago
Terrible service
They have the worst service ever. I put a claim in for burst pipe in my shower on friday,. I had to switch the water off to my property. The plumbing could only come out on Monday to fix. After being fixed I constantly called to find out when the assesor will come out. They kept saying I must wait the will call. I called back today (thursday) and then it was said to me there was a mix up and therefore the assesor never called. The assesor calls now to ask if they can come tomorrow (friday). So I said yes but asked what is the lead time from here to fix everything as I have no shower to use. It will take another 3/4 working days to approve the damages that the assesor puts on the report and then only will they fix it. that means I am almost for a month without a shower. Ridiculous
420 replies
95 months ago
Terrible customer service
I purchased a dishwash cleaner. I used it as per the directions and the product never worked. The liquid is still in the bottle (I have used this product before and it worked). I tried to reuse it 3 times but still it never worked. I have placed a complaint on there website with no feedback, I have called the call centre with no help either...Terrible customer service
0 replies
106 months ago
Terrible customer services
<p>I was in the Kenilworth store at +-630pm on Monday night (18 July 2017). I wanted to switch my shopper points for spur points. While the request was processing the machine stopped working and said there was a technical error. I went to another machine and followed the same procedure. The same thing happened, no vouchers printed (on both occasions) and the machine stated that there was a technical error. I wanted to try it a third time but the realised that all my points was gone (+-R250). I spoke to the magaer on duty, Bradwell, and he called the shopper help line. We spoke to a Miss C ****le (not sure if this is the correct spelling), who was very un helpful. She said that I shouldn't use the shopper card as it was my husbands and i was committiing fraud. so now I have 2 issues firstly if this is the case then it should not be so eeasy to swap points on the card if it is considered to be crime. then secondly while she was advising me this I told her to call my husband to sort it out with him as he was working and not with me. All I wanted to do was take my kids to spur and couldnt. She claimed to have called my husband but she never did. I asked to speak to a manager and she said that they all gone home as the call centre closes at 7pm. Since when does managers leave before all other staff? Eventually I handed the call back to the manager bradwell who asked her to do the same thing I did and she hang up the call. the manager himself said it was a poor experiance. </p> <p>Now I have no points left on the card and no vouchers. THAT IS THE CRIME.</p> <p> </p> <p>Please call my husband Junaid Hassan to sort this out on ********** 139</p>
168 replies
111 months ago
poor quality takkie
<p>I purchased a takkie from Edgar's canal walk in Nov 2016 for my husband. He doesn't wear it everyday but the sole is already coming loose. He had a similar design puma before this one and the same thing occurred. I paid almost R1500 per pair of takkie and the quality is shocking </p>
0 replies
115 months ago
Line disconnection and harrasing phone calls
<p>My husband, Mohammed Junaid Hassan has an a contract with Vodacom. Around June/ Jul Vodacom offered him a data contract additional to the one he already has. He received the all the necessary items from the courier. When he went into the Vodacom store to activate the sim on to his contract. The store advise that it cannot be linked to his original package. Based on this information he sent all the items received back to Vodacom within the 7 days prescribed. The end of the month comes around and he gets charged for a contract he never activated or used. He calls Vodacom to advise and the Call centre says they will fix it. He only paid his actual contract that month. The next month come now his account is in arrears and again billed for a contract which he has not activated or used. Due to now being in arrars Vodacom cuts his line. He calls in and the apologise and reinstate. This sequence has been going on everymonth and everyday he receives a automated phonecall fro Vodacom stating his account is in arrears when its not. The call centre cannot help as the keep trying but dont get it right. It is so frustrating for him as he continuously has he line cut, continuously gets about 20 automated phone calls a day and now it reflects badly on his credit record as his account is contiuously in arrears when it shouldnt be</p>
105 replies
Review Distribution
5 Star
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4 Star
0 (0%)
3 Star
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1 Star
8 (88.88888888888889%)