Active since Nov 2016
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26 reviews7 months ago
*********** and no customer service
Based on my experience, stay away from all Nissan vehicles and definitely stay away from Nissan Woodmead and I do acknowledge when there are no issues, the Nissans are good vehicles, but when there is an issue, like in my case, Nissan SA will not help. There is also a fundamental flaw on the Navara which it seems that Nissan SA is not disclosing to customers/ Form Nissan protecting an *********** dealer, to conflicting reports on repairs being received, to repairs being looked up on Facebook and conducted on my car, false advertising, non-disclosure of Nissan approved part is not being covered as Nissan says they do not test any vehicles with Nissan approved accessories, being the Nissan rims, as its not OEM, so why then is it Nissan approved? Nissan SA is refusing me access to the call recordings, they are doing everything in their power to make me pay in to get the vehicle sorted out. This is my experience: I purchased a brand new Nissan Navara from Nissan Ballito, it was delivered will all Nissan approved accessories to my door on a flatbed. From day one, the vehicle felt like the wheels were not balanced, but they were. I took the vehicle into Nissan Woodmead and on 6 different occasions, they advised that that’s how the Navara is meant to be. When I raised the fact that I drove other Navara's and they did not have this issue, their response was that they have fixed the vehicle and there is nothing they could do. On one occasion, the bin of the vehicle was loose, that’s how bad the vehicle was vibrating. I involved Nissan SA and they said that they are aware that is an issue with all Navara’s and there is no ETA for a fix and there is nothing they can do for me. I continued to complain on Facebook and Nissan SA changed something on my vehicle, drafter a report that the vehicle is completely fixed and has no vibrations, but nobody wanted to go on a test drive with me and guess what, the vehicle was vibrating worse than before. Nissan Woodmead then issued me with their version of the repair report and it was completely different to the Nissan SA report and Nissan SA has completely ignored the fact that somebody **** on the report. Nissan SA is completely ignoring me, even though I am driving a vehicle that is under warranty, is a safety risk on the road and Nissan does not care, stay away from Nissan, all Nissans as I have been dealing with this issue for 4 years and Nissan does not care. I have incurred costs in excess of R200k on this as I had to purchase another car to ensure I could safely get to work as the Navara felt too unsafe on the road. Nissan Woodmead and Nissan SA has come back saying I used the vehicle for 4 years so there is depreciation on the vehicle and as per the ombud, I have to pay in, they ignored the fact that Nissan Woodmead always told me that the vehicle was fixed or that there is nothing wrong with the vehicle when they was, so wat was I expected to do with the vehicle, not use it, how was I meant to go to work. What's worse is that there are numerous Nissan owners who had their Navara's replaced for the same issue as the dealer immediately realized that the issue cannot be fixed, but since Nissan Woodmead did not do that and their incompetence or lies or the fact that they don’t know how the vehicle drive is meant to be, has been made my issue and now I am being asked to pay in. To compound this, Nissan SA is saying they wont make a profit on this, but they are offering me the same, if not less discount that any other buyer, so they don’t care. They are only looking at their bottom line and protecting the dealer, who should have done a lot more. To the dealer, please do not contact me as you cannot help, the reference number with Nissan SA is 01119420. Please note that I am honestly not trying to be rude, but a dealer cannot assist with a warranty issue that’s already being ignored by Nissan SA. Nissan Woodmead and Nissan SA has now come back to me and saying that I will have to pay in and they will swap the vehicle, what happens to the warranty, this is still under warranty so why do I have to pay in? This is extremely disappointing Nissan. Nissan do not care about their customers if it impacts their bottom line and they will protect their dealers, even though they are wrong. Lastly, do not but Nissan Approved accessories as Nissan is refusing to test the vehicle with the Nissan Approved Rims, that is advertised on the vehicle on their website as its not OEM. So didn’t Nissan approve the rims as is operates the same or better than the OEM? To me, that’s false advertising as they are advertising it as Nissan Approved, but now say they cannot guarantee that it will work, so you cannot trust a Nissan approved product. To be clear, the vehicle drive quality is so bad, people have refused to sit in the vehicle and on numerous occasions, the vehicle bolts came loose and the vehicle did not stay in the desired lane and I have advised Nissan of the safety issue and they still insist its fixed, although none of them have been on a test drive with me. To the dealer, please do not contact me as you cannot help, the reference number with Nissan SA is 01119420. Please note that I am honestly not trying to be rude, but a dealer cannot assist with a warranty issue that’s already being ignored by Nissan SA. Nissan Woodmead and Nissan SA has now come back to me and saying that I will have to pay in and they will swap the vehicle, what happens to the warranty, this is still under warranty so why do I have to pay in? This is extremely disappointing Nissan.
0 replies
7 months ago
*********** and no customer service
Based on my experience, stay away from all Nissan vehicles and definitely stay away from Nissan Woodmead and I do acknowledge when there are no issues, the Nissans are good vehicles, but when there is an issue, like in my case, Nissan SA will not help. There is also a fundamental flaw on the Navara which it seems that Nissan SA is not disclosing to customers/ Form Nissan protecting an *********** dealer, to conflicting reports on repairs being received, to repairs being looked up on Facebook and conducted on my car, false advertising, non-disclosure of Nissan approved part is not being covered as Nissan says they do not test any vehicles with Nissan approved accessories, being the Nissan rims, as its not OEM, so why then is it Nissan approved? Nissan SA is refusing me access to the call recordings, they are doing everything in their power to make me pay in to get the vehicle sorted out. This is my experience: I purchased a brand new Nissan Navara from Nissan Ballito, it was delivered will all Nissan approved accessories to my door on a flatbed. From day one, the vehicle felt like the wheels were not balanced, but they were. I took the vehicle into Nissan Woodmead and on 6 different occasions, they advised that that’s how the Navara is meant to be. When I raised the fact that I drove other Navara's and they did not have this issue, their response was that they have fixed the vehicle and there is nothing they could do. On one occasion, the bin of the vehicle was loose, that’s how bad the vehicle was vibrating. I involved Nissan SA and they said that they are aware that is an issue with all Navara’s and there is no ETA for a fix and there is nothing they can do for me. I continued to complain on Facebook and Nissan SA changed something on my vehicle, drafter a report that the vehicle is completely fixed and has no vibrations, but nobody wanted to go on a test drive with me and guess what, the vehicle was vibrating worse than before. Nissan Woodmead then issued me with their version of the repair report and it was completely different to the Nissan SA report and Nissan SA has completely ignored the fact that somebody **** on the report. Nissan SA is completely ignoring me, even though I am driving a vehicle that is under warranty, is a safety risk on the road and Nissan does not care, stay away from Nissan, all Nissans as I have been dealing with this issue for 4 years and Nissan does not care. I have incurred costs in excess of R200k on this as I had to purchase another car to ensure I could safely get to work as the Navara felt too unsafe on the road. Nissan Woodmead and Nissan SA has come back saying I used the vehicle for 4 years so there is depreciation on the vehicle and as per the ombud, I have to pay in, they ignored the fact that Nissan Woodmead always told me that the vehicle was fixed or that there is nothing wrong with the vehicle when they was, so wat was I expected to do with the vehicle, not use it, how was I meant to go to work. What's worse is that there are numerous Nissan owners who had their Navara's replaced for the same issue as the dealer immediately realized that the issue cannot be fixed, but since Nissan Woodmead did not do that and their incompetence or lies or the fact that they don’t know how the vehicle drive is meant to be, has been made my issue and now I am being asked to pay in. To compound this, Nissan SA is saying they wont make a profit on this, but they are offering me the same, if not less discount that any other buyer, so they don’t care. They are only looking at their bottom line and protecting the dealer, who should have done a lot more. To the dealer, please do not contact me as you cannot help, the reference number with Nissan SA is 01119420. Please note that I am honestly not trying to be rude, but a dealer cannot assist with a warranty issue that’s already being ignored by Nissan SA. Nissan Woodmead and Nissan SA has now come back to me and saying that I will have to pay in and they will swap the vehicle, what happens to the warranty, this is still under warranty so why do I have to pay in? This is extremely disappointing Nissan. Nissan do not care about their customers if it impacts their bottom line and they will protect their dealers, even though they are wrong. Lastly, do not but Nissan Approved accessories as Nissan is refusing to test the vehicle with the Nissan Approved Rims, that is advertised on the vehicle on their website as its not OEM. So didn’t Nissan approve the rims as is operates the same or better than the OEM? To me, that’s false advertising as they are advertising it as Nissan Approved, but now say they cannot guarantee that it will work, so you cannot trust a Nissan approved product. To be clear, the vehicle drive quality is so bad, people have refused to sit in the vehicle and on numerous occasions, the vehicle bolts came loose and the vehicle did not stay in the desired lane and I have advised Nissan of the safety issue and they still insist its fixed, although none of them have been on a test drive with me. To the dealer, please do not contact me as you cannot help, the reference number with Nissan SA is 01119420. Please note that I am honestly not trying to be rude, but a dealer cannot assist with a warranty issue that’s already being ignored by Nissan SA. Nissan Woodmead and Nissan SA has now come back to me and saying that I will have to pay in and they will swap the vehicle, what happens to the warranty, this is still under warranty so why do I have to pay in? This is extremely disappointing Nissan.
0 replies
7 months ago
Stay away from Nissan
Based on my experience, stay away from all Nissan vehicles and definitely stay away from Nissan Woodmead and I do acknowledge when there are no issues, the Nissans are good vehicles, but when there is an issue, like in my case, Nissan SA will not help. There is also a fundamental flaw on the Navara which it seems that Nissan SA is not disclosing to customers/ Form Nissan protecting an *********** dealer, to conflicting reports on repairs being received, to repairs being looked up on Facebook and conducted on my car, false advertising, non-disclosure of Nissan approved part is not being covered as Nissan says they do not test any vehicles with Nissan approved accessories, being the Nissan rims, as its not OEM, so why then is it Nissan approved? Nissan SA is refusing me access to the call recordings, they are doing everything in their power to make me pay in to get the vehicle sorted out. This is my experience: I purchased a brand new Nissan Navara from Nissan Ballito, it was delivered will all Nissan approved accessories to my door on a flatbed. From day one, the vehicle felt like the wheels were not balanced, but they were. I took the vehicle into Nissan Woodmead and on 6 different occasions, they advised that that’s how the Navara is meant to be. When I raised the fact that I drove other Navara's and they did not have this issue, their response was that they have fixed the vehicle and there is nothing they could do. On one occasion, the bin of the vehicle was loose, that’s how bad the vehicle was vibrating. I involved Nissan SA and they said that they are aware that is an issue with all Navara’s and there is no ETA for a fix and there is nothing they can do for me. I continued to complain on Facebook and Nissan SA changed something on my vehicle, drafter a report that the vehicle is completely fixed and has no vibrations, but nobody wanted to go on a test drive with me and guess what, the vehicle was vibrating worse than before. Nissan Woodmead then issued me with their version of the repair report and it was completely different to the Nissan SA report and Nissan SA has completely ignored the fact that somebody **** on the report. Nissan SA is completely ignoring me, even though I am driving a vehicle that is under warranty, is a safety risk on the road and Nissan does not care, stay away from Nissan, all Nissans as I have been dealing with this issue for 4 years and Nissan does not care. I have incurred costs in excess of R200k on this as I had to purchase another car to ensure I could safely get to work as the Navara felt too unsafe on the road. Nissan Woodmead and Nissan SA has come back saying I used the vehicle for 4 years so there is depreciation on the vehicle and as per the ombud, I have to pay in, they ignored the fact that Nissan Woodmead always told me that the vehicle was fixed or that there is nothing wrong with the vehicle when they was, so wat was I expected to do with the vehicle, not use it, how was I meant to go to work. What's worse is that there are numerous Nissan owners who had their Navara's replaced for the same issue as the dealer immediately realized that the issue cannot be fixed, but since Nissan Woodmead did not do that and their incompetence or lies or the fact that they don’t know how the vehicle drive is meant to be, has been made my issue and now I am being asked to pay in. To compound this, Nissan SA is saying they wont make a profit on this, but they are offering me the same, if not less discount that any other buyer, so they don’t care. They are only looking at their bottom line and protecting the dealer, who should have done a lot more. To the dealer, please do not contact me as you cannot help, the reference number with Nissan SA is 01119420. Please note that I am honestly not trying to be rude, but a dealer cannot assist with a warranty issue that’s already being ignored by Nissan SA. Nissan Woodmead and Nissan SA has now come back to me and saying that I will have to pay in and they will swap the vehicle, what happens to the warranty, this is still under warranty so why do I have to pay in? This is extremely disappointing Nissan. Nissan do not care about their customers if it impacts their bottom line and they will protect their dealers, even though they are wrong. Lastly, do not but Nissan Approved accessories as Nissan is refusing to test the vehicle with the Nissan Approved Rims, that is advertised on the vehicle on their website as its not OEM. So didn’t Nissan approve the rims as is operates the same or better than the OEM? To me, that’s false advertising as they are advertising it as Nissan Approved, but now say they cannot guarantee that it will work, so you cannot trust a Nissan approved product. To be clear, the vehicle drive quality is so bad, people have refused to sit in the vehicle and on numerous occasions, the vehicle bolts came loose and the vehicle did not stay in the desired lane and I have advised Nissan of the safety issue and they still insist its fixed, although none of them have been on a test drive with me. To the dealer, please do not contact me as you cannot help, the reference number with Nissan SA is 01119420. Please note that I am honestly not trying to be rude, but a dealer cannot assist with a warranty issue that’s already being ignored by Nissan SA. Nissan Woodmead and Nissan SA has now come back to me and saying that I will have to pay in and they will swap the vehicle, what happens to the warranty, this is still under warranty so why do I have to pay in? This is extremely disappointing Nissan.
159 replies
11 months ago
Horrible Service and Lack of Management
Hat can i say, they know nothing about their parts and management does not work or refuses to answer or return calls. The dealer principal, Jaco Boshoff, is never there, never answers calls and neve return calls. There is no point complaining and nobody does anything, They need a new dealer principal who engages with unhappy customers instead of just ignoring them. Go to any other dealer, stay away form Mercedes Sandton.
0 replies
13 months ago
Horrible Customer Service
I purchased a new Nissan Navara in 2021 and i have sent it in to Nissan Woodmead on a few occasions as the ride is terrible. Nissan Woodmead agreed with me, but they have advised that there is nothing they can do. The ride literally feels like the car balancing is totally off, but it is not. The seats shake and you can literally feel every bump in the road. I have emailed Nissan SA and even took the option to email the MD, its been two weeks no and no feedback, so much for emailing the MD. I followed up with customer service, and they are just ignoring my mails. This is horrible service from Nissan SA, something i never expected.
106 replies
18 months ago
Horrible service such an inconvenience
I called Vodacom on the 30/10/2024 anround 3pm and received a quote for R2049.00 per month for 24 months for an iPhone. I asked the agent Nitesh Singh to hold on to that quote and call me back at 11am the next day so we can finalize and he confirmed that he will hold the price and call me back. I then called back on the same day at 4pm and advised another agent that I would like to proceed with the deal and the agent advised that she will get Nitesh to call me back on the 30th, which he didn’t. The agent also confirmed the deal and advised that it was accurate. Nitesh did not call me back and I called again on the 31/10/2024 at 3pm and asked Nokuphila tembe to assist, but she is now saying it’s a 36 month contract. I spoke to her supervisor Virashni and I was advised that the deals change daily and they cannot honour what Nitesh provided. This is ridiculous that I am loosing out on a deal because Vodacom staff did not call me back or advise that the deals change daily is only valid for 24hours. How can a quote only be valid for 24 hours, surely that cannot be the case. Now I have to wait for the recording and further delay my upgrade. This is such an inconvenience and there seems to be little care about customer service.
177 replies
30 months ago
Horrible after sales service - warranty
I purchased a SMEG kettle around a year ago and it is still under warranty. The kettle lid refused to close and I logged a return and Takealot collected the kettle on the 24th October 2023. Two days later, I did not receive a response and I emailed Takelaot and Logan S from Takealot advised that the supplier is out of stock so they will credit my account. I rep**** advising that the credit was not in my account and he advised that it takes 2 to 3 days from collection for the credit to be allocated. It’s now day 8 and I have still not received my credit or any communication, my emails are being ignored by Logan S, even after I advised him that I have no option but to go onto HelloPeter and still no reply. To date, the website still says that the kettle is yet to be checked by the supplier. To add to this, even if they credit my account, I now need to pay an additional R1000 for the kettle as the price has went up, the fact they Takealot uses other suppliers should not affect the fact that Takealot should replace the kettle as this is a warranty issue. The return reference is MRRN-OZOKY-VKXZ I am shocked by this service as I never expected this from Takelot as I spend a lot of money with them.
0 replies
37 months ago
Horrible Service - George Airport
What a horrible experience, firstly booked a Toyota Cross as it was an automatic but they decided to change the booking to a Toyota Rubicon which is a manual. I explained to the staff at George Airport, namely Robyn Swart and her reply was that the most probably changed it as there were no automatics available. I advised her that I cannot drive a manual and her response was, it’s Easter, take it or leave it, there is nothing they can do. Secondly the vehicle was dirty and the baby car seat was old and could not be secured safely. Nobody know how the car seat work and when they realized it was actually not safe at all, the response from Zwai Gwesa was again, we have no other baby car seats so take it or leave it. The service from the entire team at George Airport was absolutely horrible. Now I know what they were the cheapest, stay away and use the bigger companies.
0 replies
38 months ago
Horrible After Claims Servie
Wow, what a horrible experience. I had 2 inverters connected in parallel and communicating with each other 100% but due to a lightning strike, one inverter blew. Old Mutual Insure sent someone ot to change the inverter, but the supplier from Josken installed a different inverter, with my original inverter and he assured me that it was communicating and working 100%. 6 months later, when i was installing my solar panels, 4 different suppliers advised that the inverters are infact not communicating with each other and that this is a huge fire risk. I immediately emailed the consultant from Old Mutual Insure, Vonani Sithole, and two weeks later, still no reply. I then called and spoke to her and she was on no help. I then called Josken, the supplier who installed the inverter and he tried to assist, but little he could do without any instructions from Old Mutual Insure. I called the Old Mutual Supervious, Laurita Van Tonder and to cut a long story short, she tried to help, but only at her convenience and at my inconvenience. She propsed to pay me out for the inverter and i must go and look for the new inverter as there is no stock, when i asked her how that is going to help me as there is no stock of that inverter and they were infact meant to change both inverters as the system was not compatable, her reply was thats the best they can do. So i have tio suffer due to Old Mutuals Suppliers issue. We are not even talking about alot of money, we are talking about R17k and she didnt care if i could get the inverter or not and didn't care that i had a report saying that this is a fire risk. The supplier made a mistake and admitted to it, i purchased R70k worth of solar panels and now Old Mutual Insure is making their error, my problem. If i accept her settlement and i cannot get a compatible inverter, then its my issue as i accepted the settlement, this is so wrong. She didn't care that there is a fire risk in my house or that i could be out of pocket due to their error and she advised me that she will not replace both inverters as i have to wait till June 2023 for stock to come in or i must source the inverter myself. She does not even understand that there is a huge possibility that if i get an inverter, it might not be compatible, but she is trying to pass the issue onto me to save R17k.
53 replies
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5 Star
2 (7.6923076923076925%)
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0 (0%)
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0 (0%)
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1 Star
24 (92.3076923076923%)