AD
Anneline D
Active since Nov 2016
15
Reviews
0
Industries
Reviews
15 reviews19 months ago
Poor Resolutions
Ref: MRRN-XQ9X5-N6Y5, Ordered a Condere air fryer 19th July the air fryer didnt last for 2 months and has a 6 months warranty, returned the air fryer to takealot and the outcome was that the item was defective. I noticed that the brand is really poor and changed my requested outcome from replacement to credits to my account, now i get a response from the takealot advisors that they cannot credit my takealot account! Am i supposed to use the item again for another 2 months and then return it!?, I want to purchase a better branded item on takealot and use my credits to do so! Please can you cancel my delivery of the replacement item and get my credits actioned! If you look at my purchase history with takealot i have been a loyal customer purchases over R1000 per order and this is the type of service i get?
0 replies
20 months ago
Poor assistance
Spent R400 purchasing a voucher for a spa treatment, we are human and had a work commitment that made me have to be out of the country and was not able to keep up with the expiry of the voucher, reached out to the owner of the spa to ask for an extension and was given such a poor reply that i cannot assist because of the voucher being expired, people are human i purchased the voucher for a big amount and now only asking for an extension. I dont understand how we cannot have a position of sympathy its not as though im asking for a refund.
0 replies
20 months ago
INCOMPETANCE
My contract was ending in August 2024, called into the cancellations department and spoke to Rowen Samuels at 3pm on 3rd August (listen to the call recording), after spending time on the call and processing the cancellation, I asked for a reference and was given a reference "005D037873D414B8" (This is also on the recording). noticed my wifi is still running today the 3rd September!!!, called in again to the cancellation department, spoke to Simangele (reference for call 5-36128504644587). The consultants here really blow my mind, waited over 13 minutes while being told upsells on how many people live in my household to retain i contract I called in to cancel in July, then when i ask why am i not being spoken to about the cancelation im told the system is taking long to load, 20 minutes into the call i got vulgar as i still didnt have answers as to why my contract hasnt been cancelled a month ago and now to be charged for an extra month!!, CAN I SPEAK TO AN INTELEGENT PERSON AS I AM NOT PAYING AN ADDITIONAL MONTHS PREMIUM WHEN THE FAULT WAS NOT MINE BECAUSE YOUR CONSULTANTS ARE SO INCOMPENTENT!!!! I cannot for the life of me understand why i should be in a financial constraint due to the incompetence of others.
106 replies
22 months ago
Pathetic Service!
Im so frustrated from purchasing from you guys in all honesty. Where is my refund???, Im so deck of you guys saying the refund is being processed yet nothing has come through! when am I getting this update? Ref: RT#04482028
106 replies
22 months ago
Poor Service
I sadly have to resort to a complaint to Massmart in respect to their retailer Makro. Purchased an airfyer that was delivered 20th May 2024. Item stopped working in less than 2 weeks and i requested a replacement, Item was picked up by courier guy on 5th June. No sms, email or update on this online purchase, contacted the call centre numerous times trying to get an answer as to what is happening, consultants advising me the item was out for delivery on the 10th June (please do listen to all the recordings, its quiet sad that the staff cannot read and interupt information on their own system and I have to be the one to advise them whats happening on the order) MML1048552-R this was the waybill i was provided by the person from HQ named Zanele who also cut the call on me after thinking the waybill number was a resolution to this issue. After she cut the call on me, i looked up the waybill number and this shows that the order was successfully delivered in JHB on the 10th June, mind you i reside in Cape town and the consultants insisted it was out for delivery to me on the same day. its the 12th of June, no contact still from anyone at Makro, when you ask to speak to a team leader in the contact centre you put on hold and then the call is cut, I am so appauled with this behavior and saddened that this is the service i receive, my husband is a brain tumour survivor and cannot use a stove hence the air fryer. Order Reference: 04482028 below is the link to the complaint i laid with Makro and the poor experience i have received, still without a phone call or email (their staff in all my encounters actually cut the call on you while you are speaking). https://www.hellopeter.com/makro/reviews/pathetic-service-822785a696877e8cbb6e140472d060cc1d78fffb-5087482
0 replies
22 months ago
Pathetic Service
Purchased an air fryer from Makro, item was delivered on 20th May, in less than 2 weeks the item stopped coming on, followed the process and asked for a replacement. Item was picked up and no email no phone call from Makro. Call in their call centre, the contact centre agents cannot read and summarize whats on their system and feel frustrated in speaking to you, when you ask to speak to a manager the call gets cut, after all my wasted minutes and no resolution was told the item is out for delivery on the 10th June, no delivery or sms or call was made to me on the 10th June or prior 10th June. Call the contact centre back and told the tracking number on system is the initial one and their not sure if the item is out for delivery. Utterly frustrated dealing with this team and their pathetic service, how do you expect to maintain your customer base at this rate like really??
318 replies
23 months ago
Excellent Durban Service!!!
Huge shout out to Trish from Master movers Durban!, I used Master Movers for my relocation from Durban to Cape Town. They assisted with my furniture and vehicle removal. After having so much stress and anxiety over the whole process we finally reached Cape Town and our vehicle was in the same condition we sent it via the carriers and our furniture was not damaged and in the same condition we packed it. Special shout out to Themba and team, when they reached our home it was such a wonderful experience they were so kind and considerate. Trish you are an incredible human!, i honestly couldn't have done this without you.
53 replies
24 months ago
Dissapointed Service
Used Decorfurn;'s online site on 06/05/24 to purchase a seater sofa at R5999(qualifying for free delivery), went through to the delivery options whereby you insert your address for delivery. All the fields required included apartment name and unit number, of which all were included, only to realize it kicks you out of free delivery because the system is not built to use those specific fields to process the delivery option. After purchasing, i immediately emailed decorfurn to get assistance to change the order to Delivery after explaining my website issue to the consulted she agreed that this is a usual trend (they are aware of the issue yet dont put any notes to advise customers of this). i relocated from Durban to Cape Town and now sitting without delivery on this item. I recieved a reply today from the query ticket logged 00114514, consultant named Sherry and the feedback was so generic "Good day Thank you for your mail, You will need to go to google maps and type your address there then copy what google gives you then paste the address in the shipping area then it will accept, The other option if you have an Apartment or unit number you will need to leave that line block blank and continue in the second line by address, Those are the 2 options you can do. Please take note you need to register online before placing orders, Thank you NB: Please be advise that we do not deliver to Locations, Farms or area where the road is gravel, Thank you" 4 phone calls and 2 emails later still no assistance to get this done!! Order number 20091235, can i have some assistance please! Regards, Anneline 0610821215
0 replies
26 months ago
Pathetic service, reference SR240304-965301
I am utterly dissatisfied with vodacoms incompetence. A month ago I requested the change of my Fibre sue to relocation. I probably called the contact centre more times than the consultants were supposed to keep in touch with me. After being on calls and having consultants cut the call on me without providing assistance. Refer SR240304-965301 I want answers vodacom! I want this issue resolved by COB for over 4 years I've been a good paying customer!. Today I'm told the relocation request was done incorrectly and have to wait even further for a new request to be done what utter nonsense is this!. Get your staff to get this resolved before I take this even further. I don't expect to be call3d by another *********** agent! Management needs to start taking their customer base seriously with the staff they ba e handling their customers. My husband is a brain tumor survivor I specifically took the Fibre deal to be able to have regular updates of his care in the day. You guys don't understand anything about the human element here. It's also clear your staff have no EQ!. Regards Anne
168 replies
27 months ago
Master Movers | Mixed Reviews
I am currently relocating to Cape Town from Durban, I would like to make use of Master Movers and do a write up on the entire experience. I have seen some mixed reviews about the company on Hello Peter and I am in anxiety as it is to move. I would like the Durban branch to provide me with who they consider their exemplary employee is and can reach out to me on 0610821215. I will provide a full on review of the entire process once completed with the moving process. Regards, Anneline Daniel
58 replies
Review Distribution
5 Star
2 (13.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (86.66666666666667%)