Active since Dec 2016
9
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9 reviews89 months ago
Poor support from Webafrica leaves me cold...
I was on the line for more than 40 minutes trying to explain that I would like to cancel my service without getting a valid answer. Basically I moved in July 2018 from one house to another and moved my service (VumaTEL) to an existing and installed fiber line (still VumaTEL). Now I am told that: 1. I have to pay a claw-back fee of more than R2700 rand as my service was a new service. When I pointed out my service has been established since 2017 (more than 12 months ago) I was told that I had to pay Vumatel's installation although the equipment and line was already installed and established. 2. I had to explain and repeat myself twice (or more) because of the inability of the operator to grasp basic English and felt that I was used as "training ground" to get this person to understand English. 3. I then got a callback telling me "in very broken English" that I can cancel at the end of July 2019, although this is not 12 months, but 13 months after the service activation... HERE IS THE CALL LOG: 2019-01-07 09:23:24 <details withheld> ********** 555 41 min 29 sec Answered Person I spoke to: Masindi Tshikota.
315 replies
91 months ago
Unable to change my address as reflected on my statements.
It has now taken more than 11 years and various contacts/calls/emails and FNB is just unable to change my details. Dineo (from KYC FICA) and Lucia Snyders (Premier Banker) are just now the last straw. Lucia called me personally and told me she will keep tabs on this. Guess what? STILL NOT CHANGED!!! I am about to take my business elsewhere...
105 replies
103 months ago
Stock advertised not available
I would like to upgrade to a "Sony Xperia XZ Premium" as advertised on "Page 27" of your "Y'ello" OCTOBER 2017 magazine, but I can not find the phone anywhere. I asked the MTN shop in Tygervalley, who has the phone on display as an upgrade option, when this will be available and they told me it is not available from the warehouse. This is against the law to advertise something that is not available and I am also lodging an official complaint against MTN South Africa at the ASASA.
61 replies
105 months ago
Dennis Dunn becomes attacking and rude when asked to leave wildlife sanctuary.
Harcourts Dunn was using a local park for a photo shoot, riding all over nesting-sites. I asked the owner, Dennis Dunn to remove his company of vehicles he became attacking and when asking Dennis Dunn who gave him the right to use a public park as his parking lot he was most abrupt and rude... He told me he did not know who arrange the photo shoot, a HUGE BIG LIE! But, then I read all over HP how he and his cronies lies to their customers...
0 replies
107 months ago
Never get any reply from Customer Service at SA Post Office!
<p>I have written on numerous occations to ********** and ********** and never hear back. </p> <p> </p> <p>I have 2 parcels stuck in Johannesburg customs for more than a month and no-one can tell me when the Post Office is going to actually do their work that they get paid for?</p> <p> </p> <p>Parcels: RR ********** 15GB and RU ********** 46CN</p>
0 replies
107 months ago
****-poor delivery performance!
<p>Backlog of parcels to more than a month!!! You call yourself a service? I think not!</p>
0 replies
107 months ago
****-poor national carrier!
<p>After waiting more than a month for 2 parcels, I just can get no answer from this ****-poor National Carrier!</p> <p> </p> <p>1. Tried to phone, just to be kept on hold for more than an hour and</p> <p>2. then be told that the parcel is tuck in customs.</p> <p> </p> <p> </p>
0 replies
107 months ago
Poor delivery-times!
<p>After a month of the parcel being in South Africa, I tried to contact Speed Services Couriers, just to be put on hold for more than an hour and then to be told "Tough Luck, your parcel is stuck in Customs".</p> <p> </p> <p>This is ****-poor and I do not know how you can call yourself a National Carrier!</p>
0 replies
114 months ago
Rude agent trying to defraud me by illegally trying to charge VAT and TAX on a parcel clearly marked as a gift.
<p>Waybill: ********** 796<br />This is a gift from a company. I won a competition on the internet (please see this: https://goo.gl/G0pqGL - I am CYBER7 (Post number 249)</p> <p>Your agent Jusitice Khakhu just started a HUGE argument and screamed at me over the phone. I then tried to get hold of Lungie Moretno, who he reports to (Please listen to the telephone conversation - 08:54 06/12/2016)</p> <p>Looking at the invoice, Longile confirmed this to be a gift.</p> <p>Now I have a HUGE problem with Justice Khakhu's attitude towards me and then trying to defraud me by charging me with VAT and IMPORT DUTIES and then threatening me with SARS. TOTALLY UNACCEPTABLE!</p> <p>I ended spending more than 30 minutes on the phone with no resolve. Please could you get to the bottom of this as I am MOST UNSATISFIED!</p> <p>Mr A A KLOPPERS</p>
56 replies
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9 (100%)