NV
Niel E
Active since Dec 2016
14
Reviews
0
Industries
Reviews
14 reviews9 months ago
No answer or call backs from NTT Volkswagen Kimberley
Impossible to book a repair or service over the phone, takes you a day or two to get through to the service department and they never call you back.
0 replies
25 months ago
Application Hanging for Months
Our fibre application has been hanging for months with no feedback, today they cant find the application. We even helped with their servitude approvals, will have to pull it back.
0 replies
27 months ago
Found piece of plastic in a Cadbury Whisper.
I found a “double” whisper in a packet of Whispers but when eating it I discovered half of it was a piece of plastic. If my 3 year old ate it he could have died, going to the media with it, i have pictures.
0 replies
35 months ago
Very Unprofessional Sales Reps
We are interested to trade in our VW for a new one and in the process of trying to arrange a test drive Hatfield sales rep Soneka impersonated my wife without authorisation in trying to arrange a test drive at Bloemfontein VW while sales rep Frans at Bloemfontein VW first agreed to us having a test drive on our first attempt but after having to wait too long for another couple test driving the car we decided to go back the next day, then we were told very rudely by Frans over the phone what we are now not allowed to test drive and why are we interested as he heard we are in anycase buying a car from Hatfield (not even true as we were just trying to drive the car somewhere close to home, Northern Cape, before potentially buying. Very unprofessional from both reps and not suiting VW’s image. Dissapointed.
0 replies
37 months ago
Fnb connect poor service and unable to port out number
I have been trying for 3 weeks to port my number to vodacom due to bad signal and loadshedding issues with fnb connect. No success and extremely bad service over the phone. I am now even considering moving my banking to a different bank.
53 replies
50 months ago
Order damaged and lost twice!!
Ordered a Milnex Air Fryer and a Gazoo for my baby boy on 24 January. On day of Delivery 7 Feb we were notified package was damaged and it needed to be resent. On the new day of Delivery 22 Feb we were notified the package was lost in transit!! Same order!!!!! Now my baby boy is over the song which required the Gazoo and i am fed up with this bad service! Still waiting for order and new delivery date! Order nr 101309173
0 replies
54 months ago
Travelstart charges twice for tickets
Worst service ever and you would expect as this industry has suffered during lockdown that they would try and keep customers. I bought tickets for a group of guys for the British Lions tour to and due to lockdown no spectaters were allowed at the games so i asked Travelstart to put the tickets on hold to be used at a later stage. They told us we could rebook before 31 December. Now i am trying to use the tickets for a flight in November but firstly you cant speak to someone that can help you directly, it needs to be sent in for quotes while it then takes two days on average for a new quote and then if any change in time is requested it takes another few days so impossible. The biggest problem however is that the tickets cost me about R1900 per person, there is flights for around R600 more expensive available but Travelstart charges me R1900-R2400 to rebook thus in effect having me pay twice for the same tickets. Used to use their service montly for work flights etc. wont anymore.
53 replies
58 months ago
Old Mutual Insure Increasing Premium with more than Double Inflation
I have been with Old Mutual Insure for 8 years, not having much claims over the past 8 years and I am told by my rep that my loss ratio is good, though they are increasing my premium with 9.6% this year amid the Covid situation when inflation is around 4% and everyone is cash strapped. I am so disappointed that after 8 years of good service I will have to leave them due to greedyness. Contact Person: Morne/Rorisang Mothokoa 0538075002
53 replies
59 months ago
Service Provider Ignoring Facts and Trying to Manipulate Client Into Bigger Package
I installed the True Communications Internet through Securesolve in Jan Kempdorp and for years everything went smooth, nice fast reliable internet on a 6mb line just used for normal streaming and general internet, when issues with a bad line arose SecureSolve would come and fix. For the past 3 weeks I have been having issues with bad speed on my line after 8pm, I kept reporting it every time I noticed the line was slow. Sometimes it would improve in an hour or so but it kept happening. It started becoming really bad this week that by some stage the line was unusable. The service I received through their Whatsapp support was initially very helpful and quick but at some stage their only option of fixing the issue was to tell me that we have too many devices connected. I kept telling them that nothing changes on our side, our two phones are connected and then a TV for series, for hours everything is fine and then suddenly nothing works, now daily. We also then turn off all other connections but its clear the line is inconsistent or we are being throttled even though we are paying for a non-throttled line. They finally sent a technician out today and after I showed him where everything is with the instruction to call me if they need anything or find the issue I went back to work. Now later in the day after no info I get a bill for the callout with a comment inside that says our iphones are pulling the line dead we need to get a bigger package. Further more apparently that was also said to my wife when they left the house even though she is not the one dealing with the issue or information on the issue, while the bill now says the client accepted the resolution. This is a clear attempt to ignore all proven facts that other connections have nothing to do with the issue and still try and force me into a bigger package. Manipulation, bad service and no knowledge of their work. Definitely moving my packages throughout town to a different service provided, watch out for these guys.
0 replies
70 months ago
Unable to Cancel Vodacom Contract
We are trying to cancel my wife's subscription as her contract has reached the end and we do not want to continue. However apparently you can't cancel an account in the shop and the call center is either not answering their phones or when they answer and need to transfer you to the cancellation department the phones go dead. This has continued to happen now and we have now been charged for another month's subscription without agreeing to it.
210 replies
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14 (100%)