SM
Sibusiso M
Active since Dec 2016
15
Reviews
0
Industries
Reviews
15 reviews2 months ago
SCORPION LEGAL REFERRED MY MATTER TO *********** LAWYERS
I had a prescribed debt, received summons from the plaintiff, scorpion legal referred my matter to Mahabeer Attorneys who are ***********, they attempted to assist me by communicating with the plaintiff and they failed me. Scorpion legal sent me a notice of a claim repudiation which was unfair because i believe that my right were infringed as I meet requirements of a debt prescription, no acknowledgement of debts was communicated or signed, and no summons were served within that three years period. The said debt was also cleared from my credit report. My question is why they didn't reject my claim at the beginning if I didn't qualify for their services? I believe they should have tried to fight my battle in court and accept an outcome thereof. I feel like I have been betrayed by Scorpion legal and I'm thinking of cancelling my membership soon if I'll be treated like this.
53 replies
21 months ago
*********** And Misleading
I bought an Mtn Home WiFi (5G) router online, the consultant who was assisting me searched if 5G coverage is available in my home address and she said the computer search result shows that 5G WiFi router will work at home. Router was delivered, tested it and it didn't have 5G coverage at home (it didn't work). I called MTN for assistance, they failed to assist me since it's a third party contract, I tried almost 8 days trying to get hold of Mobilesplus in order to cancel a contract. Mobilesplus misled me by issuing me with a wrong device and when I called Mobilesplus there's no one who want to take responsibility for my contract cancellation and a refund due to me. Please be careful when you're buying online!
0 replies
25 months ago
Unfair DStv Disconnection / Pathetic Service!
On 2024-03-18 (Monday) MultiChoice disconnected my dstv without any notification, I then called MultiChoice helpline and they said the reason for disconnection is because I reversed an amount of R325.96 on the 18th of March 2024, I explained to them that I didn't reversed it as I've paid via an EFT and the transaction was successfull and charged by Standard Bank. MultiChoice said I must go to the Bank and asked them why they reversed the money. I went to the Bank and they investigated and said no reversal was done, and they witnessed that with their internet banking the customer cannot reversed an EFT transaction, only debit orders can be reversed. I therefore called MultiChoice again and sent them the Bank statement showing that I didn't reversed any funds on the 18/03/2024, they lady who was assisting me apologised and stated that their system had some glitches (Errors) from last week and my dstv was reconnected. Today (2024-03-20) I noticed that my service was disconnected again without any notification from MultiChoice, I called again and spoke to "Relebogile" , she checked my account and said that it was disconnected because funds were reversed on the 18th and I asked her to escalate this matter to their finance department for investigation because I can't be calling from the 18th till today explaining the same thing (Reference No: 25575090-I135) ! I have been using MultiChoice for many years and I'm so disappointed about their pathetic service, instead of dealing with their technical system issues they're blaming their customers about unknown bank reversals. It's so unfair to disconnect my service without notifying me, I've spent R200-00 iAirtime already calling your customer service, you don't even bother to call me back for a feedback! I'm planning to find an alternative service provider and subscribe with them because I don't deserve a poor service like this, I'll also advice my family and friends to start shopping for a new service provider.
56 replies
34 months ago
Refund Request
On the 3rd of July 2023 I deposited an amount of R500-00 at Absa Bank Atm Kwamnyandu Mall (Umlazi), whilst busy processing that transaction I noticed a message from an Atm saying "please replace your notes", I waited for the machine to open and return the rejected notes but it remain closed and wrote another message saying "Your transaction was unsuccessful", it provided me with a slip stating that I must contact my branch. I reported to a security and he told me that I must come on the following day to an Absa Branch and report my incident since the branch was closed. I came on the following day the consultant told me that I must wait for 7 working day since SBV are the one who must investigate this matter. I'm so sad because I was depositing those funds to my airtime business account and I was not credited until today and I had to deposit another money to keep my business running. I will appreciate if you'll speedily refund my funds.
60 replies
51 months ago
CLAIM DELAYING TACTICS/POOR SERVICE
I'm so disappointed and fade up of Liberty Life with their delaying tactics as I'm assisting my mother in claiming for my late brother's Life Cover Policy. Three months back we lodged a claim and provided all the documents they requested from my mother including a letter of authority from court, my mother is a beneficiary, a guardian of my late brother's daughter and my brother divorced many years ago, Liberty Life requested an Affidavit stating that my mother is living and supporting the child and a Divorce Certificate which we provided together with Claim documents. Suddenly after three months we lodged a claim they sent an email requesting a letter from the social workers confirming that the deceased`s mother is the minor child`s guardian. My question is that why you didn't request that letter at the first place when we were reporting our matter, that mean you have Incompetent Consultants. My mother is very old to run up and down because of your poor service and I'm the only one to assist her with all the paperwork and it's pains me because sometimes I'm working far from home. I won't recommend Liberty Life Insurance to any one close to me or my colleagues, they don't care about their clients, they only enjoy your premium deductions. Please stay away from them, they're a waste of time!
53 replies
58 months ago
Poor And Pathetic Service
I assisted my Mother to submit a Death Claim for my Deceased Brother one week ago, after I have sent the requested documents via an email I received an email saying the claim will be paid within 48 hours. I even made several calls doing a follow up on my Mother's claim ,We waited for the said 48 hours but the claim wasn't paid, I had to make a loan in order to bury my brother. I also have a funeral policy and an investment with Metropolitan Life but i will cancel their products because they're useless, their service is pathetic and I'll not advise my family members, friends and colleagues to sign an insurance with Metropolitan Life.
53 replies
59 months ago
Poor Service
I applied for a loan in the last 7 days, I have accepted the debicheck with my bank but I haven't received a loan, i even sent them an email enquiring but they promised to pay within 24 hours, I even called them and they promised that i will receive messages the next day and get my Loan but until today there's no response from them. I will not recommend Finchoice to anyone, they don't take their customers serious!
53 replies
72 months ago
HORRIBLE SERVICE AND MISLEADING NETWORK PROVIDER
I went to Telkom Cityview Express Shop No: Shop G27 Address: Cityview Mall, 10 Mathews Meyiwa Road, Stamford Hill, Durban on Wednesday 2020-04-13 to do a sim swap since my sim card was damaged. While I was waiting in a queue I was approached by one of Telkom employees (African Male) who was sanitizing customers in the entrance, asking how they can help me and I informed him about my sim card problem,he told me that I must go back home and phone a telkom call centre because maybe the problem is a tower near my house. I insisted on waiting to do a sim swap, my turn came to see a female consultant by the name of Yenziwe Makhanya, she refused to do a sim swap saying "she don't deal with sim swaps" I had to wait for 30 minutes for another consultant. After 30 minutes the same consultant "Yenziwe Makhanya" called me ,told me that the sim swap system is very slow and she don't understand why queue is so long outside because it still a Lockdown Period, she told the said guy who was controlling a queue to try and chase away people who came for Services which are not Essential. I was suprised about how Telkom consultants operates and I was lucky to be assisted by her during that period because it seemed like requesting a sim swap was not essential. I was so disappointed to see most of people who were behind me chased away. On top of that they were two consultants who were sitting inside doing nothing, their Indian male supervisor was supporting his employees as they were complaining about a long queue. I will never go to that Telkom Branch, their service is very poor, they don't respect our needs as they customers, they mislead their customers, What a pathetic service, I never experienced such a horrible service when I was using Mtn and Vodacom before!
0 replies
79 months ago
Horrible And Terrible Service
I was a holder of Standard Bank Credit Card, on the 2019-10-04 I settled my account in full, on 2019-10-07 I contacted Standard Bank Credit Card Division requesting a paid up letter, the person who assisted me confirmed that my account was settled upon checking the transactions, he said he put a request and within 7 days I will receive my paid up letter via my email address as per Reference No: 7026292621 . I waited until the 2019-10-17 without receiving a paid up letter, I decided to do a follow up and I called again using my airtime, the person I spoke to she said she confirmed that they received an email I should get a letter during the day. I applied my patience again because I was desperate in getting the said letter, on top of that my House Loan Application Process has to stop because of Standard Bank Delays And Their Incompetent. On the 2019-10-23 I called again using my airtime, the consultant said I must wait I should receive a letter before 12h00 , At 14h30 I decided to go to Kwamnyandu Branch, the consultant assisted me to make a call again, the person she put me through informed that my account was not closed since my request was not attended and he apologized, he said I should receive a letter within 24 hours ,I'm still waiting with no hope. I'm very disappointed for your horrible service and your Incompetent staff, if a client request a settlement letter you don't waste any time(you get it same time), if a client don't make a payment on time(you don't hesitate to make several calls), but to get a Paid Up Letter it take almost a month! I will not recommend any member of my family ,friends and colleagues to have Standard Bank Product, You're so Unprofessional!
210 replies
89 months ago
Incompetent And Poor Customer Service
On 2018-12-19 I went to Standard Bank Megacity Umlazi to submit our stokvel completed internet transfer form , the form was completed as explained by the other consultant when I came to do a withdrawal notice on 2018-11-23 (Members details; signatures were there and an amount correctly filled) . The other consultant informed me that I need to rectify that figure (amount) we wrote as it was excluding transaction fee, and in order to do that I must go back again and get the other three member signatures since it cannot be rectified. I asked him if we can be able to rectify those digits with him because other members are already in vacation/holidays with their families and I can't get hold of them(with their signatures) and they are expecting their money as promised! We then rectified those digits with him, he said he don't promise that we will get our funds as it may be rejected by the person who's dealing with transfers since it was rectified. I was very frustrated and disappointed to hear that because if we don't get our money it will be their consultants faults (they gave us different instructions /versions). Even last year we had a problem with the said Standard Bank, we were told that our contract was lost, we had to wait close to three hours. They have incompetent staff, if we don't get our funds I'll ensure that i close our account and with other banks, maybe they'll treat us with courtesy!
105 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (20%)
1 Star
11 (73.33333333333333%)