Active since Dec 2016
10
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Reviews
10 reviews9 months ago
Taking money for a service they can't provide
On 2 July I bought an uncapped high-speed 5G package from Afrihost. They charged me a pro-rata rate of R918 upfront for the month ahead. But despite the router arriving 2 days later and being properly installed, I couldn't get online. After support eventually decided it was an MTN issue, which they escalated but never fixed, I requested cancellation and a full refund. This was on day 5 - well within their 7-day returns policy. The LTE department processed my cancellation and confirmed I was within the timeframe, then sent me to accounts for the refund. Accounts claimed they needed more info from LTE, causing endless delays, and then suddenly told me the 7-day policy didn't apply because I hadn't followed a separate router return process that nobody had ever mentioned to me. When I tried to complete this return process, they hit me with another R249 collection fee - despite the fact that their service never worked in the first place. Basically taking my money and not supplying what was agreed in return, and then treating me with complete disdain.
0 replies
34 months ago
Pleasantly surprised
Communication was great - they kept me up-to-speed on the progress and delivered within a few hours. They had no problem finding my place, which seems to be an ongoing issue for some other companies. The team was friendly and efficient and took care not to damage the goods. I was really pleasantly surprised at how smoothly everything went.
0 replies
41 months ago
Fast and friendly
They communicated well, managing my expectations, and then delivered within 2 days, after hours at 19:30 in the evening.
0 replies
41 months ago
Speedy and great value
Ordered a racket on Sunday, received it at 19:30 on Tuesday, well in time for Christmas (kudos to the courier company as well - Internet Express). Racket was already strung and the price was cheaper than anywhere else, even with the shipment fee added.
0 replies
44 months ago
Good to bad to good again
I opened Nedbank4Me accounts for my two kids. The online application process was great - simple and quick. But then, a few days later, no further communication and the accounts were still showing 'pending activation'. So I called the call centre. The lady told me I had to go to the branch to collect the cards. I asked if they could deliver instead, and she said no, which I thought was ridiculous, given the great online application process. I said I'd rather just cancel, and she said I'd need to go to the branch to do that... After ignoring the accounts for several weeks, someone called me and asked where I'd like the cards delivered. This lady was incredibly helpful and efficient, restoring my confidence in the bank, and the courier arrived as scheduled. So, I guess it's just a matter of educating the call centre. I don't want to have to go to a branch, and there's now enough choice in the banking market that I should never have to. And my kids could've been using their new accounts within a few days rather than more than a month later. But good save, Nedbank.
0 replies
52 months ago
Worst service on the planet
Unbelievably poor customer service. I ordered a parcel 2 weeks ago; a Christmas present. It arrived at Aramex in Pretoria on 15 December. It sat there for a week. Apparently somehow went to Potchefstroom, even though the postal address, including post code was clear. Eventually arrived in Sandton on 24 December and the update said it was out for delivery. Never received it. Today is 29 December. Christmas came and went. Called the Sandton office to find out what's going on. First person said he would escalate to 'management' and they would call me back. 2 hours later I've heard nothing. Call again, the guy tells me to hold on, then drops the call. Call again, a lady informs me that they've only just escalated 10 minutes ago. When I ask if I can get a number for someone who can actually help me, she says no, it's 'the process'. Then tells me to be reasonable because it's only been 2 hours. Actually, it's been 2 weeks, my child doesn't have a Christmas present, and I have to do all the work to try and find out what's going on. So-called customer service knows nothing about anything and has absolutely no interest in helping me solve this problem.
0 replies
55 months ago
Going against POPIA
This company phoned me unsolicited and tried to get me to enter a competition. I said I wasn't interested and asked how they'd gotten my number. They said it's on their 'national database', and couldn't explain how I got onto that database. I asked them to remove me and they agreed. Now I'm getting SMS spam from them.
0 replies
63 months ago
Pure incompetence
Eskom terminated our account without telling us, and without a reason - the account is in credit. It's been almost 2 weeks and nobody contacts us to move things forward. When we phone the call centre, we wait in the queue for 5-10 minutes only to be immediately disconnected when somebody answers.
0 replies
85 months ago
FNB horrendous service
I closed my FNB credit card in 2018. On 2 April somebody paid money into that account, because they still had me as a beneficiary. On 9 April I emailed FNB to find out what happened to the money. Somebody called me and said I needed to send them proof of payment, and that it would then take about 3 business days for the payment to be reversed. I did that. On 17 April I emailed them again to find out why the reversal hadn't been done. No response. Today, 18 April I called the call centre and was told I need to wait 2 weeks for them to respond. Seriously? Now you know why I closed my account in the first place. Can somebody please, at the very least, have the courtesy of telling me what's going on?
56 replies
87 months ago
Quick and easy roadside assistance
My car wouldn't start so I went onto the Discovery app and easily found the number to call for roadside assistance. Nazeer Bhoola took my call and gathered a little bit of info to try and assess the problem. We both agreed it was probably the battery and he said someone would be with me in half an hour. 15 minutes later the guy arrived and jump-started my car. He was friendly, professional and helpful. A few minutes later Nazeer called me back to find out if everything had been sorted out. It was so convenient and quick that it feels like nothing even happened.
56 replies
Review Distribution
5 Star
4 (40%)
4 Star
0 (0%)
3 Star
1 (10%)
2 Star
0 (0%)
1 Star
5 (50%)