Active since Jan 2017
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14 reviews1 month ago
Quality of service of Mr Delivery on a steady decline
I am writing a review for Mr Delivery because at this point, I feel as though I have no choice? The service offered by Mr Delivery has declined in quality. It is so bad now. About 2 weeks ago, I wanted to place an order using Mr Delivery. There was a voucher I wanted to use and it kept saying voucher error. When I tried to ask for assistance through the Mr Delivery whatsapp number, it took Jada a full 30 minutes to respond to my query. When I didn't respond promptly, she closed the chat after 8 minutes. The following week, I ordered pizza using the Mr Delivery app. The driver got lost because of a GPS error and I waited for more than an hour for my food. When the driver arrived, he made it seem like it was my fault he got lost, even though my address was perfectly and correctly stated. Furthermore, he was in his car. He refused to get out of the car to give me my food because and I'm being serious "I didn't tip him". Finally, today I tried to place an order on Mr Delivery. Again, I tried to use a voucher and it said that the voucher was currently inactive. When I asked for assistance using the Mr Delivery whatsapp number, Aaron told me that the vouchers are based on a first come first serve basis and are limited to a specific number of people. Literally no where on the site do they communicate this about this specific voucher. I have seen vouchers that say "limited to the first 100 customers" or something to that effect. But this particular voucher only said: one use per customer. That's all. I'm really at my breaking point with Mr Delivery. And I'll be moving on now and seeing what Uber Eats has to offer.
0 replies
6 months ago
MTN falsely claiming that customers have subscribed to certain services.
Good day. I just saw a message on my phone that on the 4th of October, I subscribed to MTN Yello Rush for R5 a day. Number one, I do not have any recollection of subscribing to this. Number two: I do not even know what Yello Rush is. Why would I subscribe to something I do not know? MTN has a very bad reputation of subscribing its clients to various subscriptions without their knowledge or consent. This is not only *****, it is *********. MTN should be ashamed of themselves for taking money from hardworking South African citizens. I would like MTN to give me back all the money that it stole from me otherwise I am taking up this matter with the consumer goods and services Ombuds.
0 replies
9 months ago
Avoid DPD Laser at all costs.
This is by far the worst courier company I have EVER had the displeasure of working with. The standard is so far below subpar. There are many better and way more efficient courier companies- RAM, The Courier Guy, Takealot etc I have been waiting for my delivery for close to 5 days. Every time they say it's out on delivery and they reschedule it for the next day. The worst thing is how dishonest they are They will lie and claim that they tried to reach you on your cellphone, when they did no such thing. The agents at their call centre are no better. They offer no tangible assistance. Just empty words. They basically get paid to answer calls and offer meaningless platitudes. They offer no real solutions. I hope to never deal with this courier service again.
0 replies
11 months ago
Refusal of Police Clearance Report Fee
Hello I made an EFT payment to the South African Police Service for a Police Clearance Report. I was making the payment on behalf of someone else who could not do the payment at the time, but I used PCR and his initials and Surname as reference. Your *********** staff at SAPS Mafikeng refused the payment. Can you kindly tell me why the payment was refused? Also would you please give me my money back? I have already contacted the bank and reversing the money will cost me more than R300 Thank you
0 replies
11 months ago
Dishonest. Lack of Transparency. Literally robs you of money.
Hello. When I booked my Bolt ride, the initial price was R62. I was charged a R2 waiting fee (which I don't mind). The problem is the R3 booking fee which was never disclosed from the beginning. The Bolt app/driver added an additional R25 saying the ride took longer than usual, simply because the driver took a busier, traffic filled road (even though there was an alternative, quicker route) It shows dishonesty and a lack of transparency from the company. And a complete lack of consideration for the customer. I am not happy and will not be using this service again.
0 replies
16 months ago
Debonairs Pizza Owes Me Money
Good day On the 10th of December 2024, I placed an order with Debonairs Morena Mall. My order was a Large 4 cheese pizza with Cheesy Potato Shotz. I received a call from the driver to confirm my order. The driver further informed me that they do not have Cheesy Potato Shotz, but they do have Chicken Shots. This was not a huge inconvenience to me so I readily agreed for them to replace the Cheesy Potato Shotz with the Chicken Shots. Today, on the 27th of December, I was placing another order when I realized that the Chicken Shots are R34.90 but the Cheesy Potato Shotz are R45.90. It is a price difference that I had not noticed before as I honestly assumed the two items were the same in price. When my order arrived on the 27th, I asked the driver what do I do in this eventuality as Debonairs essentially owes me R11. The driver graciously informed me that he will ask the manager when he arrives at the shop. The manager proceeded to inform the driver that the price of the above mentioned two items is the same. I provided proof that the prices are in fact not the same. The manager said there's nothing he can do about it now. My question is this: why did Debonairs opt to replace my order with an item of lesser value than what I had paid for? Why couldn't they replace the item with say...the Pork Cheese Grillers which are R49.90 in value? I suppose it is because Debonairs would rather the customer suffer a financial loss, not them. The problem is, I am not willing to suffer a financial loss that was not of my making. Debonairs should have been open and transparent regarding the difference in the price of the two items. And once they've disclosed this information, they should let the customer decide how to proceed. The fact that they didn't shows that they have low moral and ethical standards when it comes to their business practices. I am saying all this to say that I would like my R11 back please. It is money I can use to buy a loaf of bread. I know you big franchises do not have to concern yourselves with such trivial matters, alas we the working class do. Thank you and happy holidays. Kind regards, Amogelang
0 replies
16 months ago
Rude & Unprofessional Staff
Good day I trust that you are well. I would like to air out a grievance against Banyaditseng. Edgars Manager at Mafikeng Mall. This is regarding Order 30010104459. I purchased a fragrance online that was delivered to me. However, I changed my mind about the item in question and I decided to return it. I called Edgars customer care and they advised me that I can return the item at the Edgars store in Mafikeng Mall for an instore gift voucher. When I got to the store, I was asked why I was returning the purchase. I informed them that that I had simply changed my mind about the item. As a customer, it is my prerogative to change my mind. The store manager Banyaditseng proceeded to inform me that I had not changed my mind. I simply don't have the budget for the item. She also imp**** that perhaps I am using "retail therapy" to address some unhealed traumas. I was appalled to say the least! Not that this is anyone's business, but I am 34 years old. And I have been working in the public sector as a licensed professional for 5 years. I am a professional and an adult. Trust me, I can afford a R1000 fragrance. I don't appreciate being condescended to by your employees. I don't appreciate the disrespect. I behaved very courteously towards your manager. I remained friendly even after her very unprofessional and rude remarks. I will even go as far as to say that I have truly forgiven her for this transgression. However, this debacle she caused upset my mother greatly! And I don't like that! I am my mother's child. How does she think my mother felt? My mother felt as though my upbringing was being called into question. What unhealed traumas could she possibly be referring to when she doesn't even know us? She claims that she knows me from her time working in Legit. Firstly, I don't shop at Legit. Secondly, even if that were the case, she still doesn't know me on a personal level to hurl such heinous statements. I feel the need to call this incident to your attention because as a loyal Edgars customer, I am very disappointed in the treatment I recieved. Please train your staff to treat their customers with the courtesy, dignity and respect that we deserve. Especially since I was in no way disrespectful or rude towards her. She also made me wait a long time claiming that she is waiting for an "invoice" that I had already emailed to her. She said I would wait long because of "network". No further explanation. We are not bad people, my mother and I. But being a good person does not mean unconditional tolerance of bad behaviour. God bless. Regards, Amogelang P.s I did find your fragrance cheaper elsewhere. And???
0 replies
18 months ago
**** company
Blue Label Connect contacted me by getting my details through RCS. They told me that they would give me a voucher monthly that I can use at Checkers, Dischem and I believe Shoprite. It has been more than a month, and I have not received such a voucher. Blue Label has debited my account 4 times and they have taken money from my account 4 times. Please note that I am reporting your company to the Consumer Division of Ombudsman. You stated that you will cancel this subscription, but you did not. You took yet another R59 from my account on the 21 of October. You requested that I send you the RCS statement and I did. Yet you have not refunded my money. You owe me R236. You are a **** company *****ing people's hard earned money and I will make sure everyone knows about your disgusting practices.
112 replies
19 months ago
Dishonest. ************. No transparency.
I would like to KINDLY advised people not to use GEMS as their medical aid scheme. If you do, please make sure you thoroughly read the information that they give you. I have found through unfortunate experience that GEMS is dishonest and ************. They lack transparency and fail to adequately communicate with their customers/beneficiaries. I have come to the upsetting conclusion that they don't actually care about people. They only care about the bottom line and making money. I am a government employee and I have been with GEMS for close to 5 years. I have two dependants. My one dependant was a student for four of those five years. During year 5, he was no longer and student and I was informed by GEMS that he has been suspended. I foolishly believed that because he is suspended it meant that I was no longer contributing towards his medical aid. It was a foolish thought indeed. GEMS continued to take money from me for a full 10 months. Even though my dependant was suspended and couldn't even use the medical aid. When I tried to reinstate him as an adult dependent, they told me that I actually owe them money as they have been taking child rates and now he is an adult. I asked them why were they taking rates in the first place for someone who is suspended? I was told that suspension doesn't mean termination therefore they will continue to take money. I was bewildered. How do you take money, when that person can't even use the medical aid? So you see, GEMS plays semantics. They trick you with wording. Nobody ever makes it clear that suspension means they will still take money from you, but you just can't use your medical aid. It is ugly, dishonest practices. Perhaps if you are able to, rather save your money in a special account for emergencies. Rather than trusting institutions like GEMS. Thank you and God bless.
159 replies
21 months ago
Abominable service
I have used Superbalist for many years. Practically since it came on the scene and online shopping started taking off. Initially, their service was amazing. Packages were delivered on time and if they were not, you would be compensated. Now, packages are not delivered on time. You don't get any communication as to why your package has not arrived. Their drivers are ********* and *************. I have had their drivers lie and tell me they tried to call me, when the truth is they never did. One such driver is a male driver Lebo. He **** and said he tried to deliver my package, when truth was my package was still at their pick up point. They had to return it because it was damaged. I just couldn't understand why they could not just be honest about that fact. I'm disgusted to be dealing with people of such low morals and integrity. This time around its another male driver Jonathan who was supposed to deliver my package today and never did. I waited around my house all day for said package and it never arrived. I postponed important errands waiting for this package. The package was never delivered. And I never once got a communication as to why. Also, the the support staff from customer care is another matter entirely. I've spoken to a few who are lovely and very efficient in resolving queries. And then I've spoken to a few who are clueless, lack basic communication skills and some are just downright condescending. Why is it that South African companies fail to uphold their standards? You try to support them as much as you can, but the result is always disappointment. At this point I'm just waiting to know what happened to my package. I've supported this company so much over the years and I would hate to withdraw my support, but the inconsideration shown to clients is just unfathomable. I'm realizing Superbalist is quite an ********* company. Quite a shame
0 replies
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