HP
Henry P
Active since Jan 2017
10
Reviews
0
Industries
Reviews
10 reviews44 months ago
Excelling in service
This company installed 3 doors for me recently. Their people were polite, proffessional and on time. They kept me up to speed with the process and arrived as arranged. They went out of their way to be of service. In a world where we have become 'used' to shoddy service and just being milked this bussiness is a shining light! They have my backing.
74 replies
49 months ago
Govchain is worth it
I can only be possitive about the service I got from Govchain. It was on time, efficient and handled quick. They kept me updated and their help afterwards with niggles (stuff that I did not understand or could not sort out) was just amazing! They obviously do not stick to just office hours.
0 replies
51 months ago
Vodacom
I received an sms stating "Your WIG for 4UP has been activated." I have not subscribed to anything at all, So I am not sure what this is. It is useless to contact Vodacom via their phone app or chatbot. The one does not answer, the other does not understand. So here I am with something that is probably going to cost me an arm and a leg and no way to contact Vodacom, except drive the 50 km's to the Vodashop and back. Why do we then have an app???
106 replies
59 months ago
ITS Heatpump
Had a problem with my heatpump and the local agent came to remove it. The agent then took it to Cape Town to the head office to be fixed. He spesifically told them that the circuit board is stuffed and also that it is an urgent job. After 2 and a half weeks without hot water (also meaning I could not accept guests in our guest cottage) they 'found' that the circuit board was faulty! I called them today and asked how it works that they take so long. The technical manager tells me that they had other heatpumps booked in before mine. I understand that, but fail to understand how: 1. if you have so many repairs and/or such a backlog, why not employ more people to render a more efficient service and 2. if you have such a wonderful product, how come you have so many repairs? When I asked the manager why they did not phone me and keep me updated he said he did not have my number, only the agent's number. Now, I am sure the agent would have my number! Simply put - it takes a phone call to keep a client informed; and it should never take two and a half weeks to fix someone's ho****er source. If it is going to take that long one needs to put something in place in the interim.
53 replies
71 months ago
Hp Shop and Dawn Wing fails miserably in providing service
So here we go again with wonderful service! Purchased printer cartridges from HP on 1 May 2020. The promise at point of sale (online) is that they ship within 24 hours and the courier is free due to the amount paid. They subsequently let me know that they are out of stock, but will send as soon as they have stock. That in itself is a shocker, as they are the official HP Shop in SA! Eventually, on 26 May 2020 they start communicating again and the next day they notify me that it has in fact been shipped and will be delivered by Dawn Wing. So I wait........ Early morning on 29 May I eventually get an sms notifying me that the parcel will be delivered on that day before 18h30. So I wait........ By 17h33 I phone the Cape Town branch and a few other dawn wing numbers. All I got was voice notes of how willing they are to partner with me if I am an online company and garbling about the wonderful services they have available. So I mail both Dawn Wing and HP Shop. To this day I have not received any response from either, except for an automated response from HP Shop that they will respond within 24 hours, during the week. So I wait...... Monday morning I wait till after 9am to phone them. Dawn wing does not answer, but keeps me hanging for 5 mins HP Shop answers and promises to enquire from Dawn Wing and come back to me. All I get is a mail confirming that my parcel will be delivered today before 16h00. By 16h30 I phone Dawn Wing without success; so I phone HP Shop again. The person there promises to phone them and come back to me. It is now past 18h00 and I am still waiting....... I will probably get a ‘sincere apology’ letter sometime with no redress. Has it not become very easy to say that you are sorry without meaning it; just attempting to get out of the predicament that your company has caused? Else they give some system taught excuse (political spin) that they still believe we, the consumers, believe! Will keep you posted on how HP Shop and Dawn Wing responds, if they respond The service saga continues: So, a few phone calls and promises from both institutions further..... I am still waiting. It is now 17h35 and counting........ I have been phoned and I have phoned. At Dawn Wing I am constantly entertained by their marketing jargon while waiting for no-one to answer. At HP Shop there is just no answer, but at least Hunter phoned back once. He did promise to make haste and call back, but, alas, he is probably having supper with his family already. I am starting to think I have been scammed! How can people phone you and make promises they are not able to fullfill? This is scamming at it’s best. Please report this far and wide so we can get this out there. No reason for entities like this to remain in business, unless it is their business to frustrate and rob.
0 replies
71 months ago
Dawn Wing and HP Shop has no service
So here we go again with wonderful service! Purchased printer cartridges from HP on 1 May 2020. The promise at point of sale (online) is that they ship within 24 hours and the courier is free due to the amount paid. They subsequently let me know that they are out of stock, but will send as soon as they have stock. That in itself is a shocker, as they are the official HP Shop in SA! Eventually, on 26 May 2020 they start communicating again and the next day they notify me that it has in fact been shipped and will be delivered by Dawn Wing. So I wait........ Early morning on 29 May I eventually get an sms notifying me that the parcel will be delivered on that day before 18h30. So I wait........ By 17h33 I phone the Cape Town branch and a few other dawn wing numbers. All I got was voice notes of how willing they are to partner with me if I am an online company and garbling about the wonderful services they have available. So I mail both Dawn Wing and HP Shop. To this day I have not received any response from either, except for an automated response from HP Shop that they will respond within 24 hours, during the week. So I wait...... Monday morning I wait till after 9am to phone them. Dawn wing does not answer, but keeps me hanging for 5 mins HP Shop answers and promises to enquire from Dawn Wing and come back to me. All I get is a mail confirming that my parcel will be delivered today before 16h00. By 16h30 I phone Dawn Wing without success; so I phone HP Shop again. The person there promises to phone them and come back to me. It is now past 18h00 and I am still waiting....... I will probably get a ‘sincere apology’ letter sometime with no redress. Has it not become very easy to say that you are sorry without meaning it; just attempting to get out of the predicament that your company has caused? Else they give some system taught excuse (political spin) that they still believe we, the consumers, believe! Will keep you posted on how HP Shop and Dawn Wing responds, if they respond The service saga continues: So, a few phone calls and promises from both institutions further..... I am still waiting. It is now 17h35 and counting........ I have been phoned and I have phoned. At Dawn Wing I am constantly entertained by their marketing jargon while waiting for no-one to answer. At HP Shop there is just no answer, but at least Hunter phoned back once. He did promise to make haste and call back, but, alas, he is probably having supper with his family already. I am starting to think I have been scammed! How can people phone you and make promises they are not able to fullfill? This is scamming at it’s best. Please report this far and wide so we can get this out there. No reason for entities like this to remain in business, unless it is their business to frustrate and rob.
0 replies
80 months ago
Soladi Africa
Having done business with this company I felt done in. The CEO seems genuine and honest, but I was properly fooled into doing bussiness with this man. On top of the contract for a solar system, he also added a five year guarntee. The problems kept piling up and he kept making promises after installation. I have since spent many thousands on paying other people to repair the installation. I have also lost the whole battery pack worth around R100k, because the connections between the panels and the system was done incorrectly and thus damanged the batteries. Do yourself an favor and never do bussiness with Schalk Spies and Soladi Africa
0 replies
88 months ago
SOLADI AFICA is not a good option
I have had a solar system installed by Soladi Africa a few years ago. A maintainance plan was included in contract. Once the system started giving me problems, Mr Spies, the CEO and owner and rep promised me to come and repair. This was an off the grid system, so I was in quite a tight spot with my family to have it repaired. The alternative was to go back onto the ESKOM grid. After months of calls and ESKOM accounts; all I got from Mr Spies was promises. He eventually stopped answering my calls, sms and whatsapp messages and e-mails. I had no option but to spend money with other service providers to rectify the problem. Soladi Africa had installed the panels incorrectly and therefore I had to have that redone, replace the blown MPPTs and, eventually, had to go off the battery system as the battery pack had also succumbed to the incorrect system. I furthermore had to have the cable to my house replaced as it was insufficient and had no wiring for a trip switch. I have now attempted to contact him again, but to no avail. Please people, do not trust his stories and lies! Please do not make the same mistakes I have to trust this company and person.
0 replies
95 months ago
Here’s to VODACOM and their couriers, RAM and SERVICE!!!
Here’s to VODACOM and their couriers, RAM and SERVICE!!! I did an online deal with Vodacom on the 1st of June 2018. Part of the deal was free next day delivery. The deal was verified on the 4th of June 2018 by a consultant. The deal was a for a contract + phone for my daughter and was supposed to be surprise for the 8th of June after an external exam. After the verification process of the 4th of June I asked the consultant if it can possibly be delivered on Thursday the 7th of June, as I would then be able to take the day off and receive the phone, in order for it to be on time for Friday, the 8th. He confirmed that it would be in order. I, therefore, arranged my Thursday to not be working away from home on the project with which I am involved with at the moment; to be able to collect. See, to collect a contract phone, I have to be present and furnish the courier with my ID and proof of address. On the Thursday morning I phoned Vodacom to find out if they could tell me at what time more or less I need to be in town (20km’s from where I live). The consultant informed me that they now had no stock left and therefore, I would not be receiving the phone yet. She said that it would probably only be Monday! I then asked her to change the delivery address to the town and place where I was working, as that is where I am available at. She said that she would see to it that the courier is informed. This is where RAM couriers become part of the joke. I received an e-mail and sms from RAM on Tuesday, the 12th of June to say that the parcel will be delivered at the original address. I thus phoned them at 08h00 and informed them that I had spoken to Vodacom and that the delivery address was changed. She acknowledged the new address. I also explained to her that I cannot keep my phone with me during working hours, as it would probably break if kept on my person. I explained that I am clearly visible at the venue and that the person doing the delivery must just come to me to let me know he/she is there. She acknowledged that. By 13h00, during lunch time, I noticed 4 missed calls from RAM. I phoned them again and theyt acknowledged the earlier calls and the whole history. Someone called me back during my lunch break and put me through to the driver that was going to deliver to me. He immediately knew and understood the venue and said they’ll phone me before they get there. I, once again, explained to him that he must just arrive and come up to me, as I cannot have the phone om my person while working, as it would probably break. By 16h30 I noticed missed calls from RAM on my phone and still had not seen anyone from RAM yet. I mad another phone-call to RAM and got the same system-type answers! Two phone calls later I still had no answers and not phone. 6 phone calls in one day! On Wednesday, 13th of June I received another e-mail and sms stating the my phone would be delivered to the original address! I just ignored it. I contacted the original address and they told me that not RAM vehicle ever visited their premises! On Thursday, 14 June 2018, I phoned VODACOM again and asked what is happening. They were surprised and the consultant said that the phone would arrive on Friday, 15 June. I, once again, spend most of my day in town to be available when the phone arrived. By 14h00 I phoned RAM again to ask about the time of delivery and they informed me that there was not delivery scheduled for me for today. I phoned VODACOM about this and they made RAM phone me again. RAM had audacity to ask me to come and fetch the phone at their warehouse 200km’s from where I live! After many calls back and forth, and me demanding they go out of their way to be of service and correct their errors they just shrugged it off and said that, tomorrow being 16 June and a public holiday, they were not prepared to be of service even though they’d definitely slipped up. I give up! As a matter of principle I will not buy from VODACOM again and will never pay for any service through RAM either. I am moving all my contracts to other service providers as soon as they expire. They only see consumers as a drop in the ocean that does not matter. Thankyou VODACOM and RAM that a phone that was on a ‘next day free delivery’ contract confirmed on 4 June 2018, is still not in my hands by 15 June 2018. Thank you that we can trust you to nail us with fees, but not render us any service even though there were brazen mistakes on both of your sides. Thank you that you see us as an insignificant nuisance when we expect you to keep your promises to us. Thank you RAM that you expect me drive 200km’s to you and 200 back to pick up a parcel which you do not feel like delivering after making really remarkable mistakes. It is so kind of you to be around so we can spend money at your institutions.
106 replies
113 months ago
Fixing the differential
<p>Also had my dealing with Gearmax, just the Cape Town version.<br />Had my diff redone by them. Brought it back home (200Km's) and it was spurting oil from the diff as well as the one side shaft. Had not done that before. I took it in because there was a shudder and Jacques at Gearmax Cape Town assured me it was the back diff. From there the redo.<br />They eventually came out to repair the leaks, after telling me that I am priviledged by them coming out to fix their error.<br />A week later both were leaking oil again.<br />Took it back to their workshop for a day, by appointment and at own cost! They apparently fixed the leaks, but the mud that I had picked up on the farm the morning wat still there after fixing the leak.<br />Needless to say it still leaked.<br />Spoke to their head office many a time. Was assured that it would be fixed and that they are concerned about rendering a good service.<br />It has been 8 months now since they stopped calling me. I had it fixed by Worcester Gearbox centre, who seemed to understand about service and being proud of what you do.<br />Gearmax, at some stage, wanted me to bring it back so they could send the whole diff up to Jhb to be skimmed and then return it. They would do this without supplying me with a vehicle to use, as my vehicle gets used on the farm daily, AND....<br />I will have to pay for them fixing their own bad work.<br />I have heard a lot, but this is like Balloo says in The Jungle Book: "Now I've seen everything in these woods."</p>
0 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
7 (70%)