IO
Iriwa O
Active since Jan 2017
31
Reviews
0
Industries
Reviews
31 reviews50 months ago
No such thing as Professional Banking
On 13 August 2021 my husband and I met with Sashnee at the Nedbank branch at Carlswald Shopping Centre. The reason for the meeting was to move my husband over to Nedbank as Sashnee had promised that if this is done, she will get a better rate for us on our Home Loan. Sashnee asked is to move his debit orders ourselves as he had about 2-3 debit orders only. Sashnee also advised that if he needs anything going forward to contact her directly – what a joke! I sent an email to Sashnee in December 2021 but she was on leave so I forwarded the email to Ruth (attached here). Ruth was also on leave so I contacted Novashni and followed up with an email. Sashnee returned from leave and responded to my email on 06 December 2012 and advised that she requested that my husband complete the debit order switching form. The form was filled in and it was sent through however page 2 of the form was sent through twice – an error on my husbands side. I email Sashnee on 13 January 2022 to follow up and she requested Novashni to advise to which Novashni then requested for page 1 (as mentioned above, page 2 was sent twice). The correct pages and forms were sent through to Novashni on 19 January 2022 and she responded on 20 Janaury 2022 advising that they have requested for the debit order change. This is where its all goes down hill. On 21 Janaury 2022, Novashni asked that page 2 of the form now be signed – I responded to her on 26 January 2022 advising that the page 2 that was sent to her was already signed and that page 2 was sent through twice on 10 December 2021 already (as mentioned above). She replied advising that she submitted the form so this clearly shows that when she said she submitted on 20 January 2022 she actually never did??? I responded to her email setting out that I am not happy with the service – no response Novashni, she completely ignored the email. Followed up again on 03 February 2022. Followed up again on 17 February 2022. Novashni finally replies on 21 February 2022 advising that they are having difficulty and that we must contact them. This is when the straw finally broke the camels back and my husband and I had enough. We expressed our concerns and only then did the calls start coming in from Sashnee. We did not take her calls as it was too late now. Sashnee obtained the acquisition and then neglected to maintain the relationship – I worked as a Professional Banker so I am aware of the level of service that is expected from a client that is paying for Professional and Relationship banking. No body had the decency to provide us with any feedback, I had to constantly follow up. Is Nedbank seriously telling me that they cannot move a debit order???? I pay for Professional Banking and this is the service that I get? Today is the 15 March 2022 – the rate on our Home Loan has not been changed and the debit order has not been changed.
0 replies
60 months ago
Exceptional Service - Manager (Ryan) Carlswald Mugg and Bean
This review is for manager at Carlswald Mugg and Bean, Ryan (if I am not mistaken). We placed an order via Mr Delivery this morning and unfortunately did not receive the full order. We called Carlswald Mugg and Bean and Ryan immediately took control of the situation. We rectified the order and personally delivered our order to our door along with two coffee's to apologise for the error. This is exceptional service! Thank you so much Ryan.
0 replies
61 months ago
Failure to render services
On 26 March 2021 I received a call from Lookout from Vodacom as I enquired about the 25mbps fibre package which was on promotion for R806.00 per month (free installation, free activation and free router). We agreed with Lookout that we want to proceed with the package and received an email confirming the package we agreed to. It is now the 13 April 2021 (3 weeks later) and we still have not received any follow up from Lookout. We have had to follow up with him 3 times to find out where in the process our application is and when the fibre would be installed in our home and his answer was always "they" are busy processing it. Who the hell is they? How is it possible for it to take 3 weeks?! Vodacom was quick to call me to sell me the package but when it actually comes to doing the hard work and installing the damn thing, nothing???!!!!! Is this Vodacom trying to delay the process so the expiry date for the promotion ends???!!!!
212 replies
62 months ago
Zero customer service!!!!
We went to Sterns in Mall of Africa on Saturday, 20 March 2021. The lady at the till was unbelievably rude and in professional to the highest degree!!! Ny husband was trying to explain to her what we need done with two of my rings (both previously bought at Sterns) and this lady just kept on interrupting my husband and asking him if he bought these rings at Sterns. She then interrupted him mid sentence because she wanted to hold the rings in her hands. To top it off, another man walked into the store (he works somewhere in Mall of Africa) and whilst we are busy engaging with this lady she turns her attention to him. He greets her by saying "hello beautiful" and this lady starts flirting with this man and telling him how she hasn't seen him in such a long time right in front of us!!!!! Where the hell is a customer service????!!!!! Its ok to flirt with other employees in front of customers???!!!!!
53 replies
68 months ago
Rude and Disrespectful Behaviour
Can someone please explain to me since when you cannot call a Nandos store to place an order?! I am fully aware that they now have a call center through which you can order but since when can someone at Nandos blatantly tell you that you cannot place an order through the store?????? This is what I got told today by Dudu (if that even is her name) who works at the Nandos Menlyn Park on Garsfontein in Pretoria. What bull**** is this???!!! Her pathetic excuse is that the store is busy?! So you turn a customer away?!!!!! This is my 3rd complaint about Nandos!!!! How many more Operational Managers do I need to speak to before the staff in the stores listen?!?!?!
53 replies
70 months ago
False offers
Nandos loves to brag about how amazing their food is and how their secret lies in the sauce to the extent that on the Nandos app there is an option to request for extra sauce. However Nandos do not deliver what they offer. I ordered a full chicken with two sharing sides (times 2) from Nandos Menlyn Mall today via the Nandos app and selected the extra sauce option. Not to my surprise the chicken we received was drier than ever with not an ounce of sauce at all!!!! This is not the first time we have had this issue and have experienced it in the store as well previously despite even asking to pay for the extra sauce!!! I am done with Nandos. You do not deliver what you offer. We will no longer be supporting Nandos.
0 replies
77 months ago
Threats and Duress
I have a gold cheque account. I have contacted the useless call centre to close the account on numerous occasions with empty promises that it will be done but nothing which has resulted in me having to pay, yet again, another monthly fee for an account that has not been used since October!!!!!!! I emailed care@fnb.co.za to now be told that I need to go into a branch to close it???!!!! I went into a branch to be told they do not close accounts on weekends???? What utter bull is that??? FNB is ever ready to open accounts but steals money when it comes to closing the account!!!! And in top of this, I now receive an in app message saying a Letter of Demand will be issued against me if I don't settle the account?! THE ACCOUNT IS SETTLED!!!!! IT HAS A ZERO BALANCE!!!!! THIS IS HARRASMENT AND DURESS!!!!! Close the account FNB and check your records before you harass people!!!! I will be taking action against FNB for the message I received!!!!
183 replies
77 months ago
Iemas steals your savings payment!!!!!
My member number is 5341260. On 21 September 2017 I settled my personal loan with Iemas. I sent through the termination letter and received an email from Mpho Maake stating that my savings payment will be made to me in May 2019. I waited patiently for 2 years only to receive nothing from Iemas! I called in and spoke to Ntuthuko who advised that it seems that they just forgot to put through my termination for my savings to be paid. Atleast he was nice enough to arrange for my savings payment to be put through this week and not making me wait until January 2020.
183 replies
78 months ago
Non-allocation of payment
I made a purchase of R600.00 on 1 November 2019 and till today it is not allocated. I have been trying to contact RMS but have been holding now for over 30 minutes. I am being charged R600.00 every month for electricty for two people and we are at work everyday!!!!! How is this even possible!!!!! I am being robbed by RMS and then also not having my payment allocated on time either?!
105 replies
82 months ago
Merishka David
My husband and I applied for a pre-approval on the FNB app. We then received an email from Merishka David. In her email she provides the steps to apply for a pre-approval. My 1st issue is why then did I apply in the app for a pre-approval? Only to receive a redundant email giving me the steps? What is the point? I responded to Merishka and then received her rude response (no apology, explanation or acknowledgment of the contents of my email) asking me for my cellphone number of which I provided. Again another rude response from Merishka (she can't even be bothered to address me by name in the emails) saying that she cannot get hold of me and I should advise when I'm available. I responded to her email advising that I am not happy with the service I received and we will be moving our banking and that I will be lodging a complaint, only to receive Merishka's response that I may go ahead and lodge a complaint as all their calls are recorded. So clearly she only thinks that the call has a problem? Her attitude and responses were all andcceptable? If Merishka did try to call me then why didn't she leave a voice mail? Why didn't she send me an email answering me questions? Is this really the service an FNB client receives? To be made to feel like just another number because you're not a Private or Wealth client? Then my business is not good enough? I am appalled by Merishka and her attitude. This is disgusting service. And it seems as if I am not the 1st person to complain about Merishka!!!!!!
105 replies
Review Distribution
5 Star
2 (6.451612903225806%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
29 (93.54838709677419%)