OE
Odette E
Active since Feb 2017
11
Reviews
0
Industries
Reviews
11 reviews27 months ago
Terrible food/evening at Joburg’s top restaurant Marble
Our visit to Marble restaurant in Rosebank was such a disappointment. After hearing about this great restaurant, my husband wanted to treat me for our 10 year wedding anniversary. We called and made reservations, they asked the occasion and when we said it’s our anniversary they asked if they could treat us with complimentary bubbles upon arrival. We accepted and felt very special even before arriving. The restaurant is stunning, welcoming you at the door and immediately taking you to your table. Our server introduced himself and the evening started off great. We ordered starters which were amazing. I had the prawn and my husband had the duck. For mains I had the Risotto, and again it was great. Whereas my husband ordered the 1kg Tomahawk steak, medium rare, but was very disappointed. The steak arrived cut into strips and the bone was used as a decoration, the meat was medium and lacked seasoning. The steak also had a lot of sinue running through the meat, and even though the meat was super soft he struggled to chew with all of the sineu. And with the meat arriving already cut, there is no way that the chef did not see this. So how he could send it out I don’t understand. My husband didn’t want to send it back as our child was at home with the babysitter so we didn’t have time to waste on this. We wanted to have a good anniversary meal and get home to our child. We then proceeded to order desert, the cheesecake was really good I really enjoyed it. However the stroop wafel mascarpone ice cream sandwich was a big disappointment. The waffle was soft and tasted stale. It’s clear that this dessert is frozen and not freshly prepared as one would expect. It has definitely been prepared a few days prior to us ordering it. We then proceeded to ask for the bill and that took such a long time. And again waiting unnecessarily for the bill while our child is at home was so frustrating. At last the bill arrived and our ‘complimentary’ anniversary bubbles were added onto our bill for another R225. It even said Anniversary Bubbles on the bill. Just such a lousy end to our evening. My husband asked the server about this and he went to ask the Manager. Needless to say we ended up waiting some more, in the end we didn’t have to pay for the complimentary bubbles. What a relief. After all of the hype about Marble restaurant we definitely expected a lot more. The food did not deliver as expected, especially with the huge price tags. Spending R2000 on this meal is a big regret, we could have done a lot better for a quarter of the price. (we only ordered a R90 bottle of water, if we had drinks we would have easily spend R500+ more) We will definitely not be going back there again.
0 replies
36 months ago
Checkers 60 Sixty has terrible service, professionalism and took money from my account and won't give it back.
I order from Checkers 60 regularly, this is my primary source of getting groceries. Well up until now.. I placed an order with Checker on the 24th of March for almost R1000. The amount whet off of my account on the 27th and again on the 31st of March. Checkers didn’t pick this up, I had to call them to find out when they’ll be refunding me for this mistake. I called them on the 6th of April only for them to tell me the problem is not with them but with my bank. Called my bank and I was advised the issue is from Checkers side. Finally I had to get bank statements to prove that Checkers debited my account twice, only for Checkers to say they they will now escalate the issue. After how many phone calls to Checkers I was advised that the payments team has the escalation with them and I might have feedback tomorrow (the 18th of April, almost 3 weeks after this unresolved issue). I asked to speak to a manager and was advised that he will call me when he has feedback from the payments team. I insisted on speaking to the manager only to then be told that he is now on a call with a customer (aka being avoided). This was at 9:20 but the manager will call me back before 10. After 12 I called checkers once again as guess what, the manager has still not called me back. After a long wait I finally spoke to the manager Wazeem. He then told me that this is the first time he is hearing about my issue (not sure to who this was escalated then) and he is busy going through my ticket. After he read all of the interactions back to me he said that the payment specialist will be best to get back to me as he knows best. Weird response but okay.. I then told Wazeem that I have been really patient but my patience have run thin. R1000 might not be a lot of money for him but this is the last money I have left for the month. I literally have R18 in my account so I expect the refund to reflect in my account today. I asked that Wazeem get back to me before 14:00 which he agreed to. SURPRISE Wazeem never called me back. So I called again at 16:30 asked again to speak to Wazeem, was again given an excuse that he was on the phone with another client but will call me back. I was told that Wazeem did not call me back as he was not aware that there was feedback on my case (so he did not check around 14:00 so he could update me) even calling and saying that there is no update would have meant something. Nonetheless, apparently the case is with the bank now and I’ll have feedback within 24-36 hours. BUT Wazeem will call me back once he is done with the client. I told the lady I was speaking to that I know he won’t call me back as I’ve been waiting all day. It’s 08:45 the next day and still no Wazeem. Very disappointing, unprofessional and disgusting how a company can take R1000 from my account (unauthorised) and 3 weeks later I’m begging them to please give it back to me… Obviously nothing will come of this, I’ve realised today today that Checkers is full of empty promises. Their manager is proof thereof.
0 replies
36 months ago
Checkers 60 Sixty terrible service, professionalism and struggle to get my money back that Checkers took from me without my permission
I order from Checkers 60 regularly, this is my primary source of getting groceries. Well up until now.. I placed an order with Checker on the 24th of March for almost R1000. The amount whet off of my account on the 27th and again on the 31st of March. Checkers didn’t pick this up, I had to call them to find out when they’ll be refunding me for this mistake. I called them on the 6th of April only for them to tell me the problem is not with them but with my bank. Called my bank and I was advised the issue is from Checkers side. Finally I had to get bank statements to prove that Checkers debited my account twice, only for Checkers to say they they will now escalate the issue. After how many phone calls to Checkers I was advised that the payments team has the escalation with them and I might have feedback tomorrow (the 18th of April, almost 3 weeks after this unresolved issue). I asked to speak to a manager and was advised that he will call me when he has feedback from the payments team. I insisted on speaking to the manager only to then be told that he is now on a call with a customer (aka being avoided). This was at 9:20 but the manager will call me back before 10. After 12 I called checkers once again as guess what, the manager has still not called me back. After a long wait I finally spoke to the manager Wazeem. He then told me that this is the first time he is hearing about my issue (not sure to who this was escalated then) and he is busy going through my ticket. After he read all of the interactions back to me he said that the payment specialist will be best to get back to me as he knows best. Weird response but okay.. I then told Wazeem that I have been really patient but my patience have run thin. R1000 might not be a lot of money for him but this is the last money I have left for the month. I literally have R18 in my account so I expect the refund to reflect in my account today. I asked that Wazeem get back to me before 14:00 which he agreed to. SURPRISE Wazeem never called me back. So I called again at 16:30 asked again to speak to Wazeem, was again given an excuse that he was on the phone with another client but will call me back. I was told that Wazeem did not call me back as he was not aware that there was feedback on my case (so he did not check around 14:00 so he could update me) even calling and saying that there is no update would have meant something. Nonetheless, apparently the case is with the bank now and I’ll have feedback within 24-36 hours. BUT Wazeem will call me back once he is done with the client. I told the lady I was speaking to that I know he won’t call me back as I’ve been waiting all day. It’s 20:40 and still no Wazeem. Very disappointing, unprofessional and disgusting how a company can take R1000 from my account (unauthorised) and 3 weeks later I’m begging them to please give it back to me… Obviously nothing will come of this, I’ve realised today today that Checkers is full of empty promises. Their manager is proof thereof.
0 replies
49 months ago
Horrible experience ordering online from Makro
We've had such a horrible experience ordering a Mecer Inverter from Makro online. On Thursday the 7th of April I went online and saw that Makro had stock of the Inverter we were looking for, called the store to keep one out only to be told that they do not have any stock in store and I can only order online. I then placed the order, got confirmation that my order has been received and can expect my order within 2-5 working days. On Friday the 8th I received and sms and email confirmation that my order is being packed and I will receive updates as soon as the courier is on it's way. Waited till Monday the 11th and still no update. Called customer care which then told me that they have no stock and are busy sourcing the Inverter from another store. A while later I receive an email from Makro saying my order was cancelled. I called them since I did not cancel nor wanted my order cancelled. Their explanation was that they can not source my order and that is why they cancelled it, but they will try and get the stock and get back to me. It's amazing how they can accept a order with full payment but not have any stock on hand. Waited till today and had to phone them again. Was placed on hold multiple times throughout all of the calls and never receive any feedback. Still the same story but they will escalate the query and mark this as priority and get back to me. I then looked online, only to see that the Alberton branch has stock yet according to them they do not. So again it's amazing how they can cancel an order due to no stock when a store has stock. My husband then called and had the same issues and more. Firstly our order went to Makro Riverside yet Strubensvalley was the store we chose, however this is an online order so I am not sure why it even goes to a store. My husband was then advised that we will be refunded only in 14 days time. The manager then called all of the stores that showed stock online, but ALL of the stock on hand is damaged. Clearly Makro's stock take system isn't working as damaged stock is shown as stock ready to be sold online. Yet again, nothing they can do for the refund to be made sooner. "If everything goes right maybe Tuesday". Very disappointing that Makro can take your money immediately without having stock, yet when they have to refund you based on their own error you have to wait 2 weeks... Very disappointed and unsatisfied with the process, service, lack of communication and no resolution achieved. We have always been very good customers of Makro, but we will take our business anywhere else. Won't ever be going back to Makro.
74 replies
63 months ago
McDonalds Retail Crossing and App disaster
To whom this may concern, I went to Mc Donalds Retail Crossing last night to pick up some supper as well as get the Wednesday half price mc flurries. Super excited about that treat as it is expensive so half price is definitely nothing to complain about. I decided to rather go into the outlet instead of staying in the drive through as I know using the app is always a hassle in the drive through. Before I started to order I showed the cashier the half price mc flurries I want to order as well and she informed me that I have to order the rest of my order and pay for it first before we can doe the special. I then placed and paid for my order where after the cashier told me she doesn’t know how to redeem the half price mc flurries and called the supervisor/manager. I did not get his name, however he told me to come back next week it will work then. I was very unimpressed with his response and asked who can assist me with this after which he reluctantly called the supervisor on shift Hloniphile. I showed her my app and asked to get the offer and she did not know about it either. As when you click on the offer there is no QR code and that obviously is the issue. (Today’s offer on the app is the same no QR code). She said to me she will take this up with “the people working with this” so I said that’s fine I’ll wait. She then said they are closed now so she can’t do anything now but will sort it out tomorrow. I was very unhappy with this response as I was there as a paying customer but seems like no one wants to sell items on special. I told her I came for the offer so I expect it to be resolved today as tomorrow will come and it won’t be Wednesday anymore so the offer will be invalid. She then went on to speak to the entire kitchen in her mother tongue and then came to the conclusion that this was a Tuesday special and not for Wednesdays. I said to her that it’s not my problem what day they think the special should be as the app says it is today (yesterday) Wednesday. So she said she can’t scan a mc flurry for R15 as the POS won’t give her that option. So I asked her can’t she just scan 1 mc flurry and give me 2, that would be the same as half price. And her response was that she would lose her job if she does. Not sure what your policy is but it sounds like the employees can lose their job for anything which is quite scary... After more than half an hour I asked her can she not call someone who can assist. She then walked away, I waited another 5 minutes and eventually asked another staff member to call her over as I was fed up waiting. She then just went on to give me her cell phone without any words and I just said to her please just give me a refund as I am done waiting with no resolve. She walked away talking on the phone evening coming back. I then said to her I am really upset and unsatisfied with the service I received. She then said the gave me the phone to speak to her boss but I didn’t want to. After more than half an hour just wanting to give me a phone without me even knowing who I will be speaking to you can’t blame me for refusing. I then asked her so what did he say and she just said there is no code to scan so they can’t. So literally nothing was resolved. I got my refund (after she didn’t refund the chicken burger and the cashier gave me the right change) and said that I will complain because according to the store they don’t get any information on the app and offers which is unacceptable to me as a paying customer as I went there to spend my money which Mc Donalds clearly doesn’t need. We have been loyal customers since McDondalds have been in SA however it seems like customer service is not important and keeping customers in these challenging times are not essential either. Really disappointed with the entire experience.
0 replies
63 months ago
Don’t buy a car from Bidvest McCarthy Audi Menlyn
Don’t ever buy a car from Audi Menlyn. My issues started a last week Friday when wanting to purchase a new car which under normal circumstances is one of the happiest times but it has become a nightmare. I sold my car in order to purchase the car last week Friday because i put down a holding deposit on a car from the dealer. They promises if i sell my car it would take 2 days and we would be sorted. I organized my own finance and this is where all the issues started. (I hope this is not a case where they want to do finance with their guys cuz they get kick backs, but i am sure it is not). Well Monday came and they had issues again. I took out insurance on the car as I needed that for the bank and I informed them of this. They kept on blaming my bank saying they are the reason for the delay, so much i had phoned my banker to sort it out. They informed us they cant for some reason release the car on a delivery receipt like any other dealer does. My banker phoned the dealer principle and he said they don't need my business, it is what it is, which shows you integrity of the dealer principle. Tuesday came i sent them the delivery receipt and instructed them to get payment they need to sign the delivery receipt, give an invoice, natis docs and banking details. Then we had delay after delay only to find out they where at fault all along they never had the cars regs documents so they could not do the transfer of ownership. Bear in mind these are the same guys that says they don’t need your business that run things like thus. One would think since they are in the wrong they would immediately accommodate you but no they just said we can have the car until the bank pays them first as well as they asked me to pay the deposit as soon as possible for a car they do not have the reg docs for. After the wait for them to somehow finally get the reg docs yesterday and being promised first thing in the morning we will receive all the necessary docs for my bank. It is now Friday at 17h40 we still phoning and have not received anything. To make things worse is that i have received emails and phone calls from McCarthy congratulating me on the purchase of my car. Please don’t fall for them like we did. I don’t have another car and i said this to them and i have not received any help, also i have been paying insurance on a car for 5days which will likely carry on till next week that i don't have. Not once have we been updated we have to call constantly. I even phoned Mcarthy’s call centre and was given the head office number which just rang with no answer.
0 replies
83 months ago
Poor service and no fibre from Axxess
This is day 3 that we have not had any fibre. The call center just shrugs and says they don't know when it will be fixed. I am very upset as I still have to pay for the service that I can not use. No one comes back to us and this is ridiculous. When will this be fixed? I am at the point of canceling.
0 replies
83 months ago
Poor service and no fiber from Axxess
This is day 3 that we have not had any fibre. The call center just shrugs and says they don't know when it will be fixed. I am very upset as I still have to pay for the service that I can not use. No one comes back to us and this is ridiculous. When will this be fixed? I am at the point of canceling.
0 replies
100 months ago
Pnp 55days interest free credit card, what a joke!
I opened my pick n pay credit card in December and used it at one of their clothing stores. Excited because I had a R200 voucher, plus the account is 55 days interest free! I then go to pick n pay to pay my account ( eventhough I have not received a statement yet but I wanted to pay nontheless ). The cashier then tells me that I need my easypay number as giving to me on my monthly statement. So what do I do now? I emailed pnp countless times trying to get in contact witg them just so that I can pay my account. Because even logging onto their website to see my statement there proved to be a problem as it kept saying their system was offline (and this has been going on for a while now). Eventually I mamage to get into my account today where I see that they took the liberty of adding interest to my account (what happened to 55 days interest free?) and lowering my credit. Makes me look like a bad payer because my account is in arrears but I CAN NOT MAKE A PAYMENT!!!!!!!!!!! So I am beyond furious as no one gives a damn about responding or honering their agreement. How should I pay for something if I need the easypay number that I can only get on my statement but I am not getting my statements?????! I really am furious because I am not a bad payer at all, I always pay my stuff way before the due date and now I this issue is causing me to reflect as a bad payer. I am still waiting for assistance as I REFUSE TO PAY THE INTEREST AND SERVICE FEE added to my account as I wanted to pay on time but couldn't and pay a service fee for what service?! This is a joke. I am closing my account as soon as I can and I don't even want to support Pick n Pay anymore, eventhough I use to only shop with them. What a useless service, I am disgusted!
210 replies
102 months ago
Terrible Service and empty promises!
On Tuesday the 28th of November a lady from Digital Planet called me to confirm the delivery address to deliver my parcel to. I asked her when the delivery will be made as I am the only one that can sign for my parcel. She told me that the delivery will be made on Friday the 1st of December between 9 and 5 and I will receive an sms to say when my delivery is on the way. So Friday morning comes and I haven't received any sms saying that my parcel is on the way so I decide to call Digital Planted as I had to arrange to be at the delivery address the entire day as no one else can sign for my parcel. After I've held on for about 20 minutes I speak to Thabelo who assures me that he will sort it out for me and let me know within the next hour what's going on. So I wait for over an hour and nothing, so I call back and speak to Thabelo who assures me was just about to send the warehouse another email as he haven't had any feedback from them yet. This is now at 10:30 and obviously means that there is nothing that he can do about it because the parcels for delivery has obviously gone out for the day. So he says he will phone me back at 11. I waited and waited and nothing, I phoned back twice and no answer. Eventually Thembi phones me back saying that Thabelo asked her to phone me and tell me that he is busy sorting things out with the warehouse and he will get back to me asap. Eventually I call him back at 13:00 as I still haven't had any feedback from him. Thembi put me through to Thabelo and left me on hold for over 30 minutes, so I had to drop the phone and call back again. When I spoke with Thembi she didn't even apologise for not getting back to me and just said Thabelo is out of the office and she can't get hold of him. I said to her Thabelo said he will call be back at 11:00 and it's after 13:00 and now he is supposedly not available. Eventually I spoke to Barry who tried to assist me, but at the end all he told me is that delivery won't be on the 1st. So after the entire day of me calling and trying to sort things out they just shrugged me off and pretended like there is nothing they can't do. They can't send a driver because they only have 1 VIP driver and obviously as a client I wasn't important enough to get priority after they told me I would have my parcel on Friday. I told them that I refuse to pay delivery of R199 if they can't deliver it to me on the day that they stated. Barry said he will sort this out with his supervisors and guess what, still nothing and it's 3 WORKING DAYS later. However on Saturday they debited my account for the R199 after I told them I won't be paying for delivery when they delayed this on purpose. And made no effort to sort this out at all. I spend so much money on airtime after all of the calls and being left on hold that I am furious!! Their service has been terrible, customer service non-existent and over all experience just laughable. I highly doubt that anyone will contact me to resolve this mater as customers obviously aren't important to them at all!! I WILL NEVER RECOMMEND ANYONE TO DO ANY BUSINESS WITH DIGITAL PLANET AS THEY OBVIOUSLY DO NOT CARE ABOUT ANYTHING BESIDES MONEY AS THEY AS QUICK TO DEBIT YOUR ACCOUNT WITHOUT YOU EVEN HAVING YOUR PARCEL YET. I am beyond upset and will be complaining about them on every and all platforms!!!!
420 replies
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