TM
Talifhani M
Active since Feb 2017
35
Reviews
0
Industries
Reviews
35 reviews1 month ago
Tiger Wheel & Tyre Richards Bay Sold Me Defective Tyres – 2 Weeks Later Still No Resolution
Tiger Wheel & Tyre Richards Bay sold me defective Goodyear tyres after I was told no other brands were available nationwide. I had specifically requested Michelin or Continental, but the salesperson insisted that only Goodyear was available. Immediately after installation the vehicle had severe vibrations. I returned to the branch multiple times but the issue was not properly investigated. I then travelled to Gauteng and had to visit multiple tyre specialists trying to diagnose the problem, spending over R3,000 out of my own pocket. After driving more than 2,000 km with dangerous vibrations, the Richards Bay branch finally confirmed that the tyres they supp**** were defective. It has now been two weeks and there is still no resolution, and I am the one constantly following up. I have since confirmed with another Tiger Wheel branch that Continental tyres are in fact available on order, which contradicts what I was told. I want the defective tyres replaced with Continental tyres at no additional cost and I expect to be refunded for the additional money I spent diagnosing a problem caused by the defective tyres supp**** to me.
53 replies
10 months ago
Unfulfilled Insurance Discount and Poor Client Service from ABSA
I recently received a call from ABSA offering me an insurance promotion with a 45% discount, based on which I agreed to proceed. All my item details were shared with the agent, and I was assured that the policy document reflecting the discount would follow shortly. However, I was first sent a policy without the discount, and despite several promises, the corrected version has never been sent to date. I have been following up multiple times, yet no one is assisting me. I even escalated the matter to my banker, who has not responded to any of my calls or queries. I am constantly the one chasing for answers, with no feedback or resolution provided on this or any of my other concerns. This level of service is highly disappointing, especially considering the fees I pay. I previously had Liz Palmeirao as my banker, and I never had to follow up or chase for support when she was handling my profile. Her removal has left a significant gap in service, and I still do not understand why she was replaced. This experience has been frustrating and unacceptable, and I am now requesting a full refund for the insurance that I was incorrectly charged for, based on a policy and price I never agreed to.
53 replies
17 months ago
Disappointing Experience Redeeming Adidas Voucher – Feeling ****med
I am extremely disappointed with my recent experience involving Adidas and the Cape Town Marathon promotion. I purchased Adidas shoes specifically to qualify for the R2,000 voucher, investing a significant amount of money for this purpose. While I received the voucher, the issues began when I encountered sizing problems with the shoes. Despite ordering a size larger than usual, the shoes didn’t fit. When I attempted to exchange them for the correct size, instead of simply processing the exchange, my order was canceled. This was unnecessary and unfair. When I tried to use the voucher again to reorder the shoes in the correct size, I was informed that the voucher was not reusable. This left me with no viable way to complete my purchase, despite following the process in good faith. I feel ****med by this entire experience. Adidas’ handling of the situation has been both frustrating and disheartening. A brand of Adidas’ stature should prioritize customer satisfaction and fairness, yet this experience shows otherwise. I strongly urge Adidas to address this issue, provide me with a replacement voucher, and ensure such situations are handled more professionally in the future. Thank you for your attention
0 replies
33 months ago
Yet another frustrating experience with VW Richards Bay Midbay
I am writing to share my frustrating experience with VW Richards Bay Midbay regarding my recent car service. I believe it is crucial to bring this matter to light to ensure accountability and fair treatment for all customers. I initially took my car to VW Richards Bay Midbay to address an EPC light issue, which was causing engine power cuts and reduced acceleration. The diagnosis performed by the dealership identified spark plug issues and fuel contamination as the root causes. I approved the replacement of the spark plugs and the engine's fuel drain, and initially, the EPC light problem seemed to be resolved. However, after driving the vehicle for a few days, the same EPC light issue resurfaced. Additionally, I noticed a clicking sound during cold starts, an unusual fuel smell in the ****pit and when using the A/C, and a significant increase in fuel consumption, which were not present when I initially brought in my car. I promptly contacted VW Richards Bay Midbay again, and they suggested that the issue was fuel contamination. I authorized them to perform the necessary cleaning. Despite their efforts, the problems persisted, and I had to book my car in for a third time while I was away on a business trip. During the third inspection, the dealership claimed that the intake air temperature sensor and injector seals were the culprits, leading to an estimated cost of R8.5k for repairs. I contested the inclusion of the instrument cluster issue (which made the total cost to be R30k+), which I found hard to believe was related to the previous issues. Considering that the issues I'm facing were not present before my car was serviced at VW Richards Bay Midbay, I am deeply disappointed that I am now expected to cover the cost of repairs for problems that arose under their care. I am not seeking a handout; all I expect is for the dealership to resolve these issues responsibly, given that they were not present initially. Moreover, the lack of accountability and failure to address the problems appropriately have left me with a worsened state of my vehicle compared to when I first brought it in. I had even expressed my willingness to contribute to the cost of parts if it would help resolve the issue, but the dealership has not met me halfway. To make matters worse, this is not the first time I have experienced such subpar service from VW Richards Bay Midbay. In the past, they misdiagnosed a problem with my front brake pads & discs, leading to unnecessary costs for me as the customer. I sincerely hope that by sharing my experience, the dealership will take responsibility, address the issues promptly, and ensure that this kind of treatment does not persist with other customers. I expect to be treated with respect and fairness, and I believe that is the least any customer deserves. I kindly request the attention of VW Richards Bay Midbay management to resolve these issues swiftly and appropriately, and provide me with my car in the optimal state it was before these problems arose.
0 replies
34 months ago
They don't want to refund me
Am disappointed in Hyper Store in Richards Bay Boardwalk Mall, I purchased a DVR and a hard drive, which the hard drive was since returned in February this year amounting to a total of R1,700.00 which they were support to refund me. I have been going ups and downs, calling and sending messages for a refund and it has been more than 4 months and I still have not been paid back my R1.7k. This is very disappointing, there is no good customer service in that store and definitely not going or recommending anyone to buy from them.
0 replies
35 months ago
S23 Cameras Blurry
I bought a Samsung S23plus, through Telkom and I was very excited for a device as I have been using Samsung for a while now, so I was expecting what I know it for and a more improved device to be frankly. The device is good, has good features but the camera is so week in places where there is no lighting. Even during the day if I'm in the house and there's no lighting, the photos and videos comes out blurry. So I reported this, firstly with Telkom and they send me to Samsung, @Samsung they send me to Telkom, so am basically going round and round with no solution. I tried enquiring with Samsung through email, the only thing I was told is settings. I did write a review on Samsung Members and there are a couple of people with the same issue. Even Samsung confirmed the issue recently but now with so much money involved in the trade between myself and supplier this is not acceptable and I need a solution to this. Here's a link to Samsung acknowledging the issue: https://www.sammobile.com/news/samsung-galaxy-s23-plu*****era-blur-issue-fix-coming-soon/
159 replies
46 months ago
Damaged Furniture
I am disappointed with Cielo, the second time I am getting a damaged furniture from Cielo. Now I am asking myself if this is the way they do business, they send damaged furniture hoping the receiver does not notice the damage. Now comes another issue for replacement, that they don't want to bring a replacement on collection of the damaged unit which for me does not make sense. I want my replacement on collection of the damaged unit and this is the last time I am buying things from Cielo, I have to say I am disappointed.
134 replies
48 months ago
Cancelled subscription but Rain still billing from my account
I cancelled my rain subscription in February due to poor area in the area I had currently relocated to and the cancellation was confirmed by the service provider. On cancellation they highlighted that the last debit would go in March month end although I will not be connected for that month, which did not make sense to me since services is on a monthly basis and I pay for what I use for that particular month but for that month I received no internet and yet I am getting billed. Nonetheless, the payment did go through but again month end of April another payment went off my account and I have been enquiring about it and I am told the payment that went off in April was for March, what about the payment that went off in March? According to the agreement and it is also on their website they highlight that upfront payment method is used and it covers for that particular month, so why was I billed for month of March and April when I cancelled my agreement in February? I want my full refund.
416 replies
49 months ago
Skelms of Deposits
I rented a flat through Seeff and it was one of those situations where the previous tenant left the place and I moved in the following day, so I moved into the apartment which was not maintained before I moved in which I did not have an issue with. As expected the flat was not in it's cleanest condition but being an understanding person I did not make an issue out of it. Two years down the line, I decide that I want my own place meaning that I have to moveout of the rented flat, which I do and handover the keys to Seeff agent by the name Tenolan. I even asked my boss to grant me few hours so I can clean the house and make sure that I hand it over in a good state. I am now surprised that I have to pay for cleaning service as the flat was not clean, which is a surprise to me after the efforts I have put to an extent of getting to work late. I have requested for a full deposit payment including interests accumulated throughout the past two years, and I was not paid the full deposit back. I have to say I am disappointed on Seeff, as I feel that they are just being opportunistic and wants to what I would call "reap of deposit tactics" and I want my deposit to be paid in full as well as the interests accompanied by statements to show the interests for the past two years. The sad thing is I even even bought that very house through them.
0 replies
52 months ago
No feedback, Slow Process and not willing to FastTrack the Process
I bought a couch on the last week of November and it was delivered with a factory fault which I reported to the stores. I was requested to go to their website and fill in a form explaining the issue which I did. I was told they would send the packaging since the one that came with the couch was no longer available. The process is 1. Deliver the packaging 2. Collect 3. Bring new couches, which I questioned due to this would cause some delay on getting a new set delivered why don't they bring new ones and take away ones with fault but since it is their process I was like let me allow it to happen that way. They delivered the package almost two weeks ago and I highlighted the package the brought is not enough, they highlighted they would bring another package which means even more delays. As highlighted, it has been almost two weeks now no one has called or sent an email confirming the delivery. Almost a month now sitting with a damaged couch, I have to highlight that I am not happy with this slow process, and I want this to be fast tracked.
53 replies
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1 Star
34 (97.14285714285714%)