Active since Feb 2017
8
Reviews
0
Industries
Reviews
8 reviews10 months ago
Four Weeks, No Follow-Up: Frustrating Service Experience with Dyson Return
I would appreciate it if someone could urgently contact me to help resolve an ongoing issue with your Clear Water branch. I initially purchased a Dyson vacuum cleaner which was faulty and subsequently replaced. Unfortunately, the replacement unit is also faulty. It has now been over four weeks with no follow-up from the store, despite multiple calls from my side and assurances that the matter was being handled. I was informed that Dyson would be collecting the item for assessment; however, there was a two-week delay from the store’s side. I was then told that if I was unhappy with the process, I should contact Dyson directly – but no contact details or reference information were provided, leaving me with no clear way to move forward. Despite asking repeatedly to speak to a supervisor, my requests were either ignored or met with promises of a call-back which never materialised. When I try to follow up, I am placed on lengthy holds with no resolution or meaningful response. This level of service is unacceptable, and I am now requesting immediate intervention from someone who can take ownership of the issue and assist in resolving it swiftly.
0 replies
11 months ago
I recently submitted a claim for Pet Insurance to cover routine yearly care (vaccinations and deworming), and I was blown away by how efficient the process was
I recently submitted a claim for Pet Insurance to cover routine yearly care (vaccinations and deworming), and I was blown away by how efficient the process was. My claim was acknowledged almost immediately and approved within a couple of hours—super impressive! A special shoutout to Kay (White), who went above and beyond. I had accidentally cancelled the claim online after submitting it, and instead of just accepting the automated response, she personally followed up with a phone call to check what had happened. That thoughtful extra step probably saved me days of back-and-forth and made sure everything was sorted quickly and smoothly. It's not often that you experience such proactive and caring service—thank you, Kay!
53 replies
13 months ago
*****ulent debits after service has been cancelled
*****ulent debits after service has been cancelled: I cancelled my service with EC security months ago and gave them a months notice before moving out of the property. They continue to bill me and their finance team are non responsive. Terrible customer service.
0 replies
14 months ago
Avoid This Company – Unprofessional and Dishonest Service
We had an extremely disappointing experience with this company. John was quick to respond to our request and even visited our home to provide a quote, which we accepted. However, on moving day, they arrived with an inadequately small van for a five-bedroom, four-bathroom house, resulting in eight trips instead of the four originally planned. Midway through the move, John issued a new quote—double the original price—with additional labour charges. Attempts to contact him were unsuccessful. The movers were unprofessional, intimidating, and provided terrible customer service. They were also careless, damaging our antique furniture and responding rudely when confronted. This company operates dishonestly and lacks integrity. I strongly advise against using their services.
0 replies
14 months ago
Double billing, unresolved.
I have been incorrectly billed for two services instead of one. Rather than transferring my existing line, a new one was issued, resulting in double charges. Unfortunately, the accounts team has been unable to resolve this. Could someone from your team assist me in rectifying this issue as soon as possible? I would appreciate prompt support from a human representative, not " willy the chat bot".
0 replies
45 months ago
A fantastic experience with this Solar provider
I cannot recommend Chris and his team enough. 5 stars seems to little for the fantastic workmanship, professional service and great value for money I received for a complete installation of my solar system. When I received a quote, I was blown away! This was not the cheapest quote I received however the response was fast and professional and I was surprised at how quickly Chris engaged and sent me a quote. To be honest I was a little skeptical of the name "battery fitment centre" and the fact that they are in Potch (and I am in Gauteng), BUT, I can assure you these guys are the real deal. The package I bought in March was one that you can add onto at a later stage and this has been LIFE CHANGING. No more load shedding woes, no more worrying about Eskom price hikes, only seamless and endless electricity. The team installed the system in one day (working from 8:30 am till just after 6pm - as there was a great deal more wiring to do than anticipated). The team worked very neatly and cleaned up after. Besides the new devices on the wall, you wouldn't know there had been drilling, chopping and building going on. I would highly, highly recommend you give this company a try - you won't be disappointed.
134 replies
73 months ago
Never order from Makro online, If I could give a zero rating, I would
Hi there, understandably these are strange and challenging times as such I have tried my utmost to be as patient as possible with the Online Orders Department at Makro, however I feel that waiting almost a month for a refund is a bit of a stretch, even for the most patient of customers. I have followed up with 15 emails and 7 phone calls regarding my refund, yet I keep getting the same feedback (refund will be 2-7 working days). And despite escalating this to Sifiso Sibiya in the Contact Center and receiving a mail assuring me the refund is on its way, I still have Makro trying to deliver goods on an order I cancelled over a month ago? Please can someone contact me?
105 replies
111 months ago
Business Banking Service is Terrible!
<p>I chose to open a business account at FNB, becuase of the great reviews I have heard. Imagine my surprise when every single encounter with the Business Banking division was horrendous. I was sent numerous SMSes and emails requesting documents (which had already been sent in the origional mail for account opening). It has taken almost a month to get an account number!</p> <p> </p> <p>Added to the painful process above of dealing with uniformed and incapable call center staff, I was sent a card with my maiden name, when the business and account is in my married name AND I attached my marriage certificate with the origional account opening mail.</p> <p> </p> <p>So now - almost a month and counting - 3 hours worth of holdinf on the phone, I have yet to receive the right card - so I have an account number, but cannot transact on the account. </p> <p> </p> <p>I have mailed, called, sent a complaint on the FNB site and my issue remains unresolved. </p> <p> </p> <p>This is so frustrating!</p>
280 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)