RR
Richardt R
Active since Mar 2017
25
Reviews
0
Industries
Reviews
25 reviews14 months ago
*********** and Zero response
Good day I recently settled my housing loan account at Standardbank, but I noticed the monthly debit order still went off, and the amount in the loan account grew. I contacted Standardbank to find out what is going on, and was informed that I should write a letter to request that the housing loan should be closed and the proceeds to be refunded to my account. I did that, sent the email, and got zero responce. A week or so later I logged into my account for something else, and noticed a portion of the money has been returned to my accound, but not the full balance. There was a difference of about R141, which I assumed was deducted for transfer fees. I didn't check if the housing loan account was actually closed though. Another week or so later I logged on again, only to realize to my shock the account still wasn't closed, and there was now R131 left - so minus R10 for something. Still, zero response. So on 20 Feb 2025, 10:14 I contacted the same department, with a very snotty letter, that I had to contact the first time for the request to close the housing loan account at CSAdminHLJHB@standardbank.co.za, and 6 days later I still, yes, believe it, 6, days, later, I still didn't get any response, and the housing loan account is still open, with R131 in it. What should I do, and who can I contact at Standardbank to actually get some response and some service, please?
124 replies
41 months ago
Rain not working
I ordered my rain sim and the 5G home modem, the package was delivered on Tuesday, and since then it's not working. I logged 4 tickets so far, with no feedback or response. Ticket #5373881, #5355474, #5314953, #5326842. Do rain think I'm going to pay for this not working at the end of the month?
264 replies
43 months ago
Fraud Sly customer service.
Mondo phoned me at about 10:30 this morning (5/10/2022) Ref number 62505995. After explaining to him that I'm trying to upgrade my current contract to the 80GB day 80GB night AT HOME deal, for TWENTY FOUR months, as stated CLEARLY on the internet. He tried to sell me "a better deal" 120GB day 120GB night, for R299. When I asked after a minute is this special is also on 24 month, he said no, it is over 36 months. This, after I specifically and very clearly told him I want the 24 month deal. After he gave me my deal, I received an sms that I had to accept, (I didn't understand the total, because when I multiplied the R249 by 24, I got a different amount) Never thinking he STILL went and loaded a 36 month deal. I then received an email, where I saw that it is not the 24 month contract, but a 36 month contract. This is nothing else that absolute blunt fraud. I SPECIFICALLY told Mondo the deal said 24 months. I now had to spend 24 minutes of my airtime to try and resolve this. REF RCO281836
0 replies
58 months ago
Fedhealth worst clients service
I have been struggling to get a response from Fedhealth since 24th of June. I have sent three (3) emails to them with no response.
159 replies
62 months ago
Get less service from Neo Moshoeu at Cell C getmore
I've been sending Neo Moshoeu 5 emails since 13th of February. Telling him that I need him to cancel my getmore subscription. The only reaction I got was a reply from him asking me for my membership number. I told him I don't know it, and he as my supposed to be agent should be able to get it. I told him it is connected to my 0845551482 number, I mailed him 3 times after his response, the last time 28th of February, with still no response.
53 replies
63 months ago
No mobile network for two weeks.
So, earlier this month I had a problem with the network, being without mobile network for a week. Then after I complained here, suddenly it came right after another day. Now, I have yet again been without mobile network since the 18th of this month. So, for February I have been without mobile network for 2 weeks. But I have to pay my full bill at the end of the month?? I was told to switch roaming to Vodacom, but my phone doesn't pick up any Vodacom. This is absolutely ridiculous pathetic.
56 replies
63 months ago
Cell C network problems
I've been without mobile network since the 5th of February now. After 3 emails I still didn't get a response from cell c, and I'm still without mobile network. "emergency calls only"
56 replies
65 months ago
Exceptional customer service
A few weeks ago I was very frustrated with the poor response I received from FNB, and I wrote a review here. Tina Du Toit started helping me the next day. Since then Tina phoned me at least 3 times to get information, and has sent me numerous emails to follow up on information that was needed from me, this is exceptional. This might actually be the first positive review I ever wrote on hellopeter, and it is with a glad heart that I do it. Thank you Tina Du Toit!
56 replies
66 months ago
"Fly" away with me...to a new place...
Twisters Pretoria North used to be my go to place for very good food, at the best value for money. Unfortunately, the past 2 months, the 5 times I went to this branch, it was an unpleasant challenge. One simply cannot eat using both hands, because the flies are just such a nuisance, one has to wave the flies away almost constantly. This issue was mentioned to the owner by myself, nothing was done about it. It is sad for me, because I can see that this place is going to take a serious knock. Many of the regulars that I used to see at this specific Twisters are now moving to new locations, and it is sad, because this could have been prevented if the customer inputs were taken more seriously, after all, it is the customer that keeps the business going.
0 replies
66 months ago
No OTP & No response
I have been trying to make an online payment to a new beneficiary since 11am this morning, but I cannot complete the transaction, due to the OTP not being delivered to my phone number. No other options to receive the OTP are being offered either. At 11:27 I sent an email to ibsupport about this problem, and up to now, received no reply or feedback. I tried making the payment now again, still no OTP getting through to me.
56 replies
Review Distribution
5 Star
4 (16%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4%)
1 Star
20 (80%)