IM
Itumeleng M
Active since Mar 2017
22
Reviews
0
Industries
Reviews
22 reviews3 months ago
Formal Complaint: Unauthorised Debit and Unfair Cancellation Fee:MASH22779
unauthorised debit and subsequent unfair charges app**** to my account. An amount of R39.80 was debited from my bank account without prior explanation. Upon enquiring about this debit, I was informed that it related to an extra cost for towing services. This is extremely concerning, as I was explicitly informed that the towing service was free of charge and that I would not be billed for it. Based on this understanding, I requested that the service be cancelled. I was then advised that a cancellation fee of R50 would be charged. This is unacceptable and unfair, as I agreed to the service only on the basis that it was free. At no point was I informed of any costs, nor of any cancellation fee.
56 replies
3 months ago
Unhappy Experience with In-Store Purchase Using Payflex
Unhappy Experience with In-Store Purchase Using Payflex Good day, I would like to express my dissatisfaction with the service I received at the Ackermans store today. I was physically in the store and attempted to purchase a handbag using Payflex. The handbag is available and on display in the store. However, I was advised that I could not complete the purchase in-store and that I would need to place the order online, after which the item would be delivered back to the same store at a later stage. This does not make sense to me, as the item is already available in the store and I was ready to purchase it immediately. Being forced to go through the online store to buy an item that is physically present is inconvenient and frustrating. As a customer, this experience was disappointing and left me very unhappy. I would appreciate clarity on why this process is in place and whether there is a more customer-friendly solution for in-store purchases using Payflex. I look forward to your response. Kind regards,
0 replies
5 months ago
Harrasment emails from NuDebt Management
I am writing to lodge a formal complaint against NuDebt Management (Pty) Ltd, who are continuously harassing me regarding an alleged debt with Cell C. All amounts on this account were fully settled a long time ago, and I have provided NuDebt with proof of settlement in the form of official paid-up letters. Despite this, I continue to receive letters and emails demanding payment, including recent communications in which they have increased the alleged outstanding amount without justification. Their persistent attempts to collect an already settled debt are causing me undue stress and concern. I consider this conduct to be harassment and a violation of my rights under the National Credit Act and Consumer Protection Act, which protect consumers from unfair debt collection practices. I request that this matter be investigated and that NuDebt be instructed to cease all communications regarding this settled debt. I have attached copies of all relevant correspondence, including proof of payment and their recent letters demanding payment.
0 replies
6 months ago
Unresolved Account Despite Full Payment – Poor Service from Cell C and HP Attorneys
I made full payment to HP Attorneys for my Cell C account and sent through proof of payment, yet I’m still receiving harassing and threatening emails from Nu Debt claiming I owe money. I’ve emailed HP Attorneys several times about this issue, but no one has contacted me or resolved it. It’s unacceptable that after settling my account, I’m still being threatened with being handed over to the credit bureau. This shows poor communication and coordination between Cell C, HP Attorneys, and Nu Debt. I urge them to fix this urgently and confirm that my account is paid and closed.
0 replies
6 months ago
Poor Handling of Settled Account and Harassment from Debt Collectors
I am extremely disappointed with the way Cell C has handled my account. Despite having made full payment to HP Attorneys and providing proof of payment, I continue to receive harassing and threatening emails from Nu Debt claiming that my Cell C account is overdue and that I will be handed over to the credit bureau. It is unacceptable that after settling my account in full, I am still being subjected to unnecessary stress and ************ due to poor internal communication between Cell C and their appointed debt collectors. I urge Cell C to rectify this issue urgently, update their records to reflect my payment, and ensure that no further action is taken against my name. Customers deserve better after fulfilling their obligations.
159 replies
6 months ago
Poor Handling of Settled Account and Harassment from Debt Collectors
I am extremely disappointed with the way Cell C has handled my account. Despite having made full payment to HP Attorneys and providing proof of payment, I continue to receive harassing and threatening emails from Nu Debt claiming that my Cell C account is overdue and that I will be handed over to the credit bureau. It is unacceptable that after settling my account in full, I am still being subjected to unnecessary stress and ************ due to poor internal communication between Cell C and their appointed debt collectors. I urge Cell C to rectify this issue urgently, update their records to reflect my payment, and ensure that no further action is taken against my name. Customers deserve better after fulfilling their obligations.
0 replies
6 months ago
ABSA CAR INSURANCE (Activate)
Good day, I’d like to share feedback about my recent interaction with Sibongile regarding the new ABSA ACTIVATE car insurance. Sibongile Malinga reached out to ask about my experience. I raised several concerns about aspects that hadn’t been clearly explained to me and was feeling unhappy about the lack of information. She listened carefully, then explained everything step-by-step, answered my questions fully, and made sure I understood how the product works. Her approach was professional, patient and very helpful. I appreciate the excellent support she provided and wanted to acknowledge her assistance.
53 replies
8 months ago
Review for ABSA Car Insurance – Exceptional Service from Siziphiwe Tsibiyana
Review for ABSA Car Insurance – Exceptional Service from Siziphiwe Tsibiyana I would like to commend Siziphiwe Tsibiyana for the outstanding service she provided during my recent car insurance quote process with ABSA. From the very beginning, Siziphiwe was professional, friendly, and incredibly knowledgeable. She took the time to explain all the details of the quote thoroughly, answered my questions patiently, and ensured I fully understood the terms and benefits. Her warm and respectful manner made the experience smooth and pleasant, and I truly appreciated how efficiently she handled everything. It’s not often that you come across someone so dedicated and passionate about delivering great customer service. Thank you, Siziphiwe, for going above and beyond – you are truly an asset to the ABSA team!
53 replies
9 months ago
Awful Service from Payflex
Awful servoce from Payflex, I have been struggling to change my contact number on Payflex,I have reached out to the customer service centre and have sent through supporting documents and even took selfie and sent my ID copy to them via email however I am sent from pillar to post for the past 2 months,just to change my contact number,no one seems to know what to do just to update my contact details,even after verifying 50 times
0 replies
14 months ago
Bad Service from Cell C
My cellphone line was given to someone else without my consent. My cellphone Contract ended and I entered into a payment agreement with Cell C and have been paying every month. Today I could not access my line,only to find that they gave my line to someone else,without my knowledge
477 replies
Review Distribution
5 Star
4 (18.181818181818183%)
4 Star
0 (0%)
3 Star
2 (9.090909090909092%)
2 Star
0 (0%)
1 Star
16 (72.72727272727273%)