SN
Suzan N
Active since Mar 2017
13
Reviews
0
Industries
Reviews
13 reviews7 months ago
Disgusting customer service
My son ordered pizza via the Uber Eats App, after the transaction went through, he realized that he did not change the address. I called Primrose Debonairs to ask what we can do, to rectify. The lady I spoke to said he will ask the driver to contact me, which he didn't. I called back to try make arrangements that the driver should send it back so I can collect, the manger Sibusiso, told me that undelivered pizzas are eaten by drivers. If I want my money back, I should contact Uber Eats and request a refund.
0 replies
28 months ago
Bad insurance experience
I took up an insurance with Bettersure and the monthly premium agreed upon is R391.82. To my surprise, this insurance company deducted extra R465.31, on top of the R391.82. I then called the insurance company on 28 November 2023, to ask what was going on and also to ask that the extra money be reversed back into my account. The consultant (Neo) also did not know what the extra deduction was for. A few days later, I got a refund of R417.31, R48 short. I called them again on Tuesday, 12 December 2023, spoke to Jabu, to enquire about the remaining amount, who took it? He transferred my matter to the refunds department and told me that I will be receiving an email from them explaining what has happened and what the money was for. True enough, I received an email from Dalene Govender (Sales Excellence Consultant). Below was her response on the email: Good day Ms, Please note that the premiums collected were two separate premiums collected. As per below the premiums refunded as per value below. Home Contents- R 154.91 Public Liability- R 13.31 Sasria- R 5.34 Home Assist- R 5.75 Comprehensive - R 238.66 Total- R 417.97. I'm only aware of one premium. There's no explanation to me what the extra premium was for and also why i was not refunded in full. I rep**** and asked what the other premium was for and also would like to know who authorised it. To this day, I still haven't received any response on my reply to their email. I want my full money back. I've never worked with this company before and already I'm experiencing a bad service. No apology, no nothing.
129 replies
31 months ago
Disgusting service
Today, 29 September 2023, I ordered a large pizza and 1.5lt drink from Primrose Debonairs around 17h30. When the driver delivered my delivery, the drink was not included. I called the store five times and still the outstanding order is still not yet delivered. I spoke to different people who keep telling me that the driver came back, collected the drink to deliver to me. The two ladies o spoke to, Amanda and Lungile, told me that they will call the driver and then give me feedback, that never happened. The last call I made was at 20h47 and there was no answer. This is a very disgusting service and unprofessional. What kind of a franchise is this that doesn't even care about their clients. I'm truly appalled. Even the manager doesn't even bother to call me back to see if I got my outstanding order, considering the fact that I've been calling so many times. Clearly it's just a transaction to them and whether the goods are delivered or not its no bother to them.
0 replies
33 months ago
Disgusting service at Nedbank
I had a call from a lady working at Nedbank Protea Glen branch, informing me that the other party that I'm in a joint bond with approached the bank so that the bond can be transferred into their name. The divorce has been finalised and now it's the dividing of the estate. During the telecom, this lady said that she has forms which she needs me to sign so that the transferring of ownership can commence. I asked her to send me those forms. To my dismay, she only sent me 2 pages of the entire document. This made me very uneasy. I emailed her back and requested the entire document, only to find that the document is not to transfer ownership but to sell the property. It was the Offer to Purchase document. When I asked her what was happening, she then asked me if she can call me so she can explain the whole story to me. What story? This means that she was not honest from the beginning. I fail to understand what kind of procedure is it where a bank representative is trained to send clients incomplete documents for signature. Second, I don't think the Offer to Purchase is to transfer ownership to someone else. This means that the property was going to be sold without my knowledge, if I was that trusting to just sign the 2 pages she sent. I told her to explain her whole story on email, which she never did. This email was sent to her the same day of the event, which was on Wednesday and she still hasn't responded. All calls are recorded at a bank, I asked for the recording and I still haven't received it. Even if she is not the right person to ask for the recording, she could have at least led me in the right direction. If that was not enough, when she called me, she said that regarding the selling of the house, I should speak to my ex husband, but she's the one who sent me the Offer to Purchase documents in the first place. I refused to listen to anymore lies, I just hung up. This has ***** written all over it. Relevant people at Nedbank must discipline this ********* lady severely.
0 replies
33 months ago
*****ulent service from Nedbank
I got a call from Agnes Molapo of Nedbank Protea Glen Mall. On the phone, she tells me that there are documents I need to sign for the transference of ownership. I'm in a joint bond with the other party who is willing to be the sole debtor of the bond. We both agree that she will email me the documents for signature. To my surprise, she only sends me two pages of the whole document where only my signature is needed (Is this how Nedbank operates?). I email her back and ask her to send me a complete document. In her response, she sends me the Offer to Purchase document. To my dismay, I ask her what this is all about because on the phone she only explained to me that the documents are only to transfer ownership. I asked her if the house is for sale. She then replies and ask to call me so she can explain everything to me. If this was innocent and above board, I believe she would have explained everything from the start. This is a disgusting service from Nedbank. Why send a client only a few pages and not disclose the whole story? I could have signed my life away with the two pages received from her. Thank goodness I listened to my inner voice. She still hasn't responded to my email to why she **** to me on the phone and why she only sent me only 2 pages of the document. Who knows what else this consultant is doing.....sis man
0 replies
80 months ago
Outstanding lecturers
I would like to thank all my lecturers at Damelin Boksburg for their efforts, professionalism and patience for dealing with all students. They go out of their way to help us understand the lectures. It's not just a job to them, it's the passion that they have for what they are doing that makes a difference. Having to deal with many different kinds of people on a daily from morning to the evening, is no child's play, but the lecturers at Damelin Boksburg make it look easy. Thank you guys for all that you do for us.....I have nothing but respect for you. Keep up the good work.
0 replies
80 months ago
Useless Management
After complaining to Angor about stopping school transport from entering the premises, telling parents that kids should wait outside the complex at Ravensrock. I received an email from them stating that a dedicated area has been allocated. The truth will be revealed on Monday when kids go back to school. One star is a lot to rate this company. I have no idea how management at Angor can put kids at risk like this. It's infuriating.
735 replies
80 months ago
Amoma.com
I received an email from Amoma stating that they have ceased trading. They cancelled my booking 'without informing me' which I had made on 30 May, payment has already been made. I don't know who the liquidators are, so I can claim back my money. Their website doesn't work anymore and neither is contact number. I have used their services a couple of times before and had no issues.
0 replies
80 months ago
Inconsiderate Ravensrock Trustees
It is so surprising that at this day in age, with everything that has been happening around us, women and children are being ****ed, left right and centre. The trustees of Ravensrock, have made such an inconsiderate and risky decision, to stop our children's transport from entering the premises to collect and drop off our kids. This was stated on their letter dated 27 August 2019. Parents were told that all transports will have to collect children outside the gate, simply because some residents complained that the transports make noise when they hoot, this explanation was given to me Frikkie 'the caretaker', the trustees didn't even bother to state their reasons on the mentioned letter.....if this is the case, I believe that we all should have come to a conclusion that will suit everyone, instead of putting our children's lives in danger like that. Some days, we have to leave early before our kids because of the crazy hours we have to work. I chose to stay in a complex for safety reasons, so now when something like this happens....what's going to become of our kids????
0 replies
93 months ago
Decrease of monthly premiums
I spoke to Tumi, a consultant from Miway, a very professional and understanding person. He was able to help me with my request and I'm satisfied. It's people like him who has made me to continue being a Miway customer. They truly do things my way everytime I call them and I have never been disappointed with their service.
106 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (76.92307692307692%)