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Phuti M
Active since Mar 2017
17
Reviews
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Reviews
17 reviews1 month ago
Insurance *****
Ive called vodacom 4 times to cancel my cellphone insurance ( since february) and the insurance is still not cancelled. The last three times I was told that the matter is escalated but they still havent cancelled. After holding for almost an hour without assistance , I was given the email of the supervisor who also hasnt rep**** to the email i sent. They have debited my account even after numerous requests for cancellation and have made it extremely difficult to remove this product from my insurance.
1 reply
12 months ago
Empty sales tactics
Bought an LG wahing machine and dishwasher at makro and the machines have a free delivery and installation stamp on them which was also confirmed also by the store assistant. Both machines were delivered but we are now told that they wont do the installation because makro does not do installations.. Now the machines are sitting in the kitchen and no one is saying anything. Poor service from both makro and LG
58 replies
20 months ago
Appalling lack of service
My car was hit from the back by a pineapple insurance holder in february 2024. The claim has been with quest claims solutions since then. I've submitted all required documents and they are deliberately delaying paying for the repairs. I have to constantly call them for follow-ups and there's hardly any change in the status of the claim. They give deadlines , don't meet them and see absolutely nothing wrong with that. The agents assisting also just don't care. This is really poor from Pineapple insurance, Quest claims solutions and old mutual insure..
53 replies
21 months ago
Well done Absa insurance 👏
Lucky Khosa at absa insurance was very friendly and efficiently assisted with resolving my query.. The customer service at Absa insurance is top tier
56 replies
23 months ago
Absa best car insurance 👌
I joined absa last year after trying out a few insurance companies and their service is commendable.. speedy and very efficient with clients enquiries..highly recommend
53 replies
23 months ago
Pineapple insurance and IWyze disaster
13 February 2024 my car was hit from behind. 6 March 2024, I Submitted a claim to questclaims solutions because the individual who bumped me wss a pineapple insurance customer. I was told the claim could take up to 45 days but to date I'm being taken from pillar to post..22 April the case was referred to Tebogo Nkambule for processing and was told to allow 15 business days for further processing. Everytime I call for the update , the claim is awaiting authorization from IWyze insurance manager.. 🙄 😒. This is poor service at its worst and funny enough I get calls daily from iwyze to insure my car with them. I have to continously call for updates and send emails that no one bothers to respond to..not good enough
53 replies
25 months ago
Cell c poor doesn't care!!
I've asked cell c to debit my account monthly which they haven't done. Every month I make a manual payment and email them the proof of payment to the email that they provided. Yet every month they say that my account is in arrears and it's affected my credit score. I've called them to enquire about this but nothing has changed... really poor customer service
112 replies
28 months ago
Vodacom insurance ****
I've paid R350 for comprehensive monthly insurance on my vodacom contract phone for the past 3 years without fail.Earlier this year my phone went missing after a funeral and I reported the matter to vodcaom and the consultant advised that I should lodge a claim. They declined the claim saying that my sim card was not in the phone which I knew was not true, the sim card is always in the phone because I was told to keep it there but I do not use it because it's not my primary phone. Luckily for me I was able to recover the phone after asking around. I went back to vodacom to report that I had found the phone and it was now in my possession, they then did a sim swap for me because they did not understand why the sim card was not reading. I kept the sim card in the phone as instructed until I had to take the phone in for repairs. The consultant took both my vodacom ( sim 1) and cell c ( sim 2) out of the phone when he took the phone for repairs. Vodacom is now refusing to fix my phone because they claim my sim was not in the phone prior to taking it for repairs even though their own consultant took the sim out at the shop. They are also saying that the phone is blocked and that's a reason for rejecting the claim, even though I wrote and submitted an affidavit stating that the phone was recovered as well as a form asking for the phone to be unblocked which they failed to do. Now I have to run around the whole festive season trying to get them to fix the phone while they continue to debit my account monthly, very *********,unfair and unprofessional. Vodacom is trying by all means not to take accountability and fix my phone as agreed in the insurance contract.
387 replies
28 months ago
Vodacom does not value their customers!!!
I reported my phone missing which was insured with vodacom and the lady at vodacom advised me to lodge a claim which they declined because they could not detect the vodacom sim card in it. The phone was later recovered and I reported it back to vodacom and they proceeded to do a sim swap for me. Unfortunately the phone fell and cracked screen so I had to take it in for repairs. Now vodacom is saying that they can't fix it because it's blacklisted. I explained that after finding the phone I did go back and report it to them and they even assisted me with a sim swap but the consultant does not want to hear it. They've continued taking my money (R300 per month) for insurance but refuse to do their part.. this is poor treatment of customers at its worst. I've been with them for a long time and never missed one payment and this is how they treat me, I will definitely not be renewing my contract which ends January 2024.
0 replies
28 months ago
Poor customer service..
I've tried to email wesbank proof of my insurance as requested but the email addresses does not work. After asking an agent for an alternative email address I was sent the same email address which still did not work. I then sent the proof to service@wesbnak.co.za and they did not bother to confirm that they received the document. Now they are threatening to load their own policy and deduct the amount from my account. Their phones ring unanswered until the caller runs out of airtime.. really disappointed in their poor customer relations.
1161 replies
Review Distribution
5 Star
2 (11.764705882352942%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.882352941176471%)
1 Star
14 (82.3529411764706%)