Active since Apr 2017
18
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18 reviews1 month ago
ABSA INCOMPETENCE: CANNOT RENEW CREDIT CARD
My mother is 87 years old and holds an account with ABSA. Several months ago, she received an SMS instructing her to renew her credit card via the app. When we attempted this, the app would not allow us to complete the process. We visited the branch for assistance — only to be told, again, to use the app. Staff at the branch tried themselves and were equally unable to place the card order. We were advised to return in a few months, which we did. On our second visit to the Bracken City branch, no cards were available for my mother. Staff then phoned the credit card division's helpline on our behalf. After waiting 30 minutes, they gave up and the call went nowhere. At every step — the app, the branch, and the helpline — we have hit a dead end trying to do something as routine as replacing an expiring credit card. We are at our wit's end. My mother, Lois Carol Wessels, is 87. She cannot manage without a functioning card, and she should not have to. If ABSA is unable to resolve this promptly, we will have no choice but to transfer her account to a bank that can handle basic customer service needs.
53 replies
8 months ago
Highly recommended - U have a customer for life!
Excellent service. The owner, Hayden was most helpful, identifying issues that were beyond the scope of turbo repair. Very ethical. I could have ended up paying a lot more if I went elsewhere.
0 replies
26 months ago
The best dental experience I've had in my life
The best dental experience I've had in my life. Extremely professional & painless root canal treatment
0 replies
28 months ago
TELKOM ********LY HARASSING PENSIONER
I am writing this review on behalf of my mother, Mrs Lois Wessels, who is a frail 84 year old pensioner. A while ago my mother was called by Telkom representative to advise her that landline services would be discontinued, but she could continue with a Telkom VOIP service and they offered her a package that would include the required VOIP hardware. My mother asked if she could retain her existing landline number and the sales agent said that this would be possible. My mother then accepted the offer on the condition she could retain her old number. A package was subsequently delivered by Telkom but it became clear that Telkom could not offer the option of retaining her old number as previously promised and so my mother called immediately Telkom and cancelled the deal & asked Telkom what she needed to do to return the unopened box containing the Telkom hardware. Telkom acknowledged that she could not retain her old number and advised her that she could return the hardware via a courier service that Telkom use (Courier IT) and provided her with details how to do this. My mother subsequently made the necessary arrangements with the Courier company who collected the item on behalf of Telkom and gave my mother a receipt for the collection, which my mother retained. Since then, Telkom, and more recently, their debt collection agency, NuDebt, have been hounding and harassing my mother for payment & when everything is explained, as above, and proof of the courier receipt is provided, they simply ignore it and continue with the harassment. My mother told me she is suffering from heart palpitations and has even considered suicide as a result of this continued harassment.
0 replies
29 months ago
OLD MUTUAL INVOLVED IN *****ULENT DEDUCTIONS
I'm writing this on behalf of my 84 year old mother, Mrs LC Wessels. Recently she noticed an unauthorised deduction of R623.42 and after contacting her bank she was told that this was part of an Old Mutual group policy deduction.(REF: 231202308) Since my mother had no knowledge of this, it is clearly ***** and although I'm sure Old Mutual would not willingly be a party to *****, they should have systems in place to ensure policy holder's consent to ANY deductions. My mother is extremely stressed by this
387 replies
29 months ago
Game cannot offer Mobicred and pensioner's discounts although they claim that they do
I wanted to purchase a printer using Mobicred as a pyament option and my Game pensioner's card for the discount. While Game provides facilities for both Mobicred & the Game pensioner's card, it seems it cannot accommodate both at the same time. At the Eastgate Store, I was able to use my Game pensioners card, but cannot pay with Mobicred and online I can pay with Mobicred but cannot use my Game pensioner's card. I don't think this was intended, but no-one I approached could help me.
71 replies
30 months ago
NU DEBT HARASSING & THREATENING MY 84 YEAR OLD MOTHER
I am writing this review on behalf of my mother, Mrs Lois Wessels, who is a frail 84 year old pensioner. A while ago my mother was called by Telkom representative to advise her that landline services would be discontinued, but she could continue with a Telkom VOIP service and they offered her a package that would include the required VOIP hardware. My mother asked if she could retain her existing landline number and the sales agent said that this would be possible. My mother then accepted the offer on the condition she could retain her old number. A package was subsequently delivered by Telkom but it became clear that Telkom could not offer the option of retaining her old number as previously promised and so my mother called immediately Telkom and cancelled the deal & asked Telkom what she needed to do to return the unopened box containing the Telkom hardware. Telkom acknowledged that she could not retain her old number and advised her that she could return the hardware via a courier service that Telkom use (Courier IT) and provided her with details how to do this. My mother subsequently made the necessary arrangements with the Courier company who collected the item on behalf of Telkom and gave my mother a receipt for the collection, which my mother retained. Since then, Telkom, and more recently, their debt collection agency, NuDebt, have been hounding and harassing my mother for payment & when everything is explained, as above, and proof of the courier receipt is provided, they simply ignore it and continue with the harassment. My mother told me she is suffering from heart palpitations and has even considered suicide as a result of this continued harassment. Below is a copy of the most recent email NuDebt and you can see for yourself how aggressive and threatening the email is. From: collections@nudebt.co.za Subject: From: Collections @nudebt.co.za; NOTICE OF A TRACE ALERT Date: 07 November 2023 at 3:53:10 PM SAST To: ********************************* From: Collections @nudebt.co.za 7 November 2023 Your Reference: 503727735 Our Reference: ND1000540367 NOTICE OF A TRACE ALERT 1. ***************x, we act on behalf of our client, Telkom SOC LTD, and have instructions to address this letter to you. You are currently in arrears to Telkom SOC LTD of R 2758.40 for telecommunication services, or any part thereof, rendered to you. 2. The material express, alternatively tacit, further alternatively imp**** terms of the agreement are inter alia, you have accepted the granting of the account facility in that our client would defer, alternatively possibly defer payment of the invoice for 30 days from date of invoice and you accepted the terms and conditions of the said Agreement. 3. Our client further instructs us that notwithstanding numerous written and telephonic requests for payment, you have failed, refused and/or neglected to comply with our client’s requests for payment. 4. You are hereby warned that the listing of your name will have serious consequences should you wish to obtain any other credit in the future. You may well find that credit granters may decline your credit application because of your Adverse listing on the Credit Bureaus. 5. The National Credit Act Section 70(2)(d) also states that a registered credit bureau must retain consumer credit information reported to it for a prescribed period, thus once you are listed the adverse listing will remain on the Bureau records for the prescribed period irrespective of whether you have paid the outstanding amount. 6. Notwithstanding the above and after various requests from our client, we are instructed that you have to date hereof failed, refused and/or neglected to comply with our client’s requests for payment of the outstanding account. Please note that this amount is now long overdue, and you are hereby notified that 40% of the above outstanding amount should be paid with 72 HOURS, by Friday 10th November 2023, and the remainder of the 60% balance within 7 (Seven) Working-/Business Days, Thursday 16th November 2023. 7. Payments to be made Directly to Telkom Direct Shops, Checkers, Woolworths and Pick & Pay. EFT and Bank Payments using 19-digit references which can be located on the right top corner of your invoices. 8. If the status of this account remains the same after 3 (Three) Working-/Business Days, from the date of this notification, then your credit record will without further notification be updated on various Credit Bureaus to reflect the above Adverse account. 9. You will be entitled to re-instate the agreement (should legal action be taken against you in your nonresponse), by paying to us the total amount payable at that time in order to bring your arrears up to date together with permitted default charges and our reasonable costs of enforcing the agreement up to the date of your payment. 10. Please be advised that this letter constitutes our client’s final request for payment. 11. In the interim, our client’s rights remain reserved in toto. NuDebt Management (Pty) Ltd WhatsApp: 060 013 6313 Call: 011 724 5668 Email: Queries@nudebt.co.za
0 replies
31 months ago
RCS GAME LOANS DEDUCTED MORE THAN THEY WERE AUTHORISED TO AND REFUSE TO PAY BACK THE MONEY
I have a loan with Game Loans (RCS). I agreed to a debit order to pay the premiums, but RCS deducted more than they should have. After complaining via and email on 21 August 2023, RCS took a week to reply, but acknowledged the mistake & apologised for making the additional deductions & promised to pay back the extra deductions. Since then, nothing has happened. I have written numerous emails and called on numerous occasions & all I get is that it will take between 7 and 14 days, or "it is loaded and it will be paid by Wednesday", or "it will be paid by Friday"
131 replies
37 months ago
FANTASTIC SERVICE
I placed & paid for an ad with Autotrader & while it was being reviewed, my vehicle sold. I requested a refund and Autotrader handled my request and subsequent payment is a very efficient and professional manner.
53 replies
40 months ago
ABSOLUTE PETS REFUSES TO REPLACE MOULDY LOKUNO DOG FOOD
I purchased 8KG Lokuno a few weeks ago from Absolute Pets, Bedford Centre. I found MOULD in the dog food. Took the bag back with a sample of MOULDY dog food. Mould is extremely dangerous and can kill a dog. The assitant said I was not the first customer that found this & that he would replace the bag of dog food but could not do so at the time due to load shedding and do I mind coming back later. I came back later and was informed by another assistant that the bag would NOT be replaced but rather I was offered 2 small samples of the product in compensation - the reason apparently was that I had cut the bag open & did not use the seal. I did cut the bag open, but only because I wanted to put it into a more hygienic SEALED special dog food container. I regard this as very poor customer service - they have lost me as a customer for life and I will expose the mould problem in their dog food as it is extremely dangerous to dogs.
132 replies
Review Distribution
5 Star
3 (16.666666666666668%)
4 Star
0 (0%)
3 Star
1 (5.555555555555555%)
2 Star
0 (0%)
1 Star
14 (77.77777777777777%)