LD
Lauren D
Active since May 2017
55
Reviews
0
Industries
Reviews
55 reviews2 months ago
Standard Bank credit card hell
Standard Bank has been the worst banking experience I have ever had. I make consistent monthly payments on my credit card, and in many cases I even pay more than the required minimum. Despite this, my balance continues to increase instead of decrease. There is no clear explanation provided, no transparency on how the interest and charges are being calculated, and no meaningful assistance when I request clarification. I have repeatedly tried to engage with the bank to discuss possible settlement options or even a settlement discount, but there has been absolutely no effort from their side to assist or offer any workable solution. It feels like customers are left completely unsupported. To make matters worse, the consultant I spoke to had an extremely unprofessional attitude and ended the call while we were still speaking to her. That level of disrespect and lack of customer care is unacceptable. Instead of trying to resolve the issue, she dismissed us entirely. At this point, I have lost confidence in Standard Bank’s ability and willingness to assist its customers. I would strongly advise others to think twice before banking with them. Do not attempt to contact me by phone. If you need to reach me or require any additional information, please communicate via email. I can only hope that someone competent and professional will take the time to properly address this matter.
53 replies
4 months ago
Insurance *****
I took out a contract a few days ago and got a call this morning for insurance which I clearly said no to,the person was persistent and I eventually dropped the call because I was not interested. A few minutes later I received insurance documents after I stated that I didn't want insurance.I called the call centre and they could not assist with who did this *****ulent act without my consent and on top of that when I question why information cannot be provided and why I cannot be transferred to the department who signed me up for insurance without my consent the consultant started raising his voice at me. As a new customers I'm stunned by the horrible and *****ulent service.I will be taking the matter further as I take ***** very seriously.
112 replies
7 months ago
The consultant was very professional and friendly
The consultant was very professional and friendly. She showed real interest in helping me.
53 replies
13 months ago
Please do better,
Where do I start? 1. I had *****ulent activity on my card in December 2024 I reported the matter and was told that I would get feedback, however up until today no feedback was provided, I also did not understand how my card that was in my possession at all time was compromised. 2. Today ai had an issue and my card got lost, I reached out to FNB via chat. Firstly when I explained my situation I was just sent a link without any steps or course of action required after I specifically asked that I want a replacement card. The agen Nosizwe took ages to respond and when she responded she referred to the card I canceled in December saying that the card is canceled🙄mind you I have a new card linked that I blocked and due to the lack of knowledge I canceled the new card on own after I to figure it out. I asked Nosizwe if she will help me or should I first complain, I was then sent another link without instructions. When I said I will complain on Hello Peter still no attempt to assist me was provided and the chat was closed. Due the lack of service I will be taking my business elsewhere where I will feel valued.
53 replies
14 months ago
Bad service
I have been requesting a recin on my home loan account since 7 January as i noticed that the balance is increasing, when i did not receive feedback i contacted their offices who advised i will receive feedback within 7 working days. I sent another email on 27 January and still no feedback. The service has been pathetic since inception.
53 replies
15 months ago
Unsolicited call daily
Please stop calling me 50 times a day I dont want you businesses I have asked on numerous occasions to be removed from your data base as I have never had any dealings with you but your stupid call centre just does not listen!
159 replies
15 months ago
Unsolicited calls
Please stop calling me 50 times a day I dont want you businesses I have asked on numerous occasions to be removed from your data base as I have never had any dealings with you but your stupid call centre just does not listen!
0 replies
20 months ago
Horrible Service
Firstly if I could give 0 stars I would. The service is putrid! My insurance installment was increased without prior communication, I inquired about this and received a sloppy email not even an apology or explanation of why I was not i formed. Secondly I logged a claim due the bad weather in Capetown the past few weeks my roof was damaged, I reported this immediately and only 3 weeks later someone was sent out to assess. Today exactly 1 month later I called to find out about my cliam I was advised my claim was rejected due to ware and tear mind you this is a propery I purchased a year ago and did not have this issue last year this clearly happened because of strong winds. So if I didnt call in today I would have never known. The utter audacity to increase a premium and when one claims they find a reason not to pay out. I would not recommend any1 to out insurance with Standard Bank. I am definitely looking for a better insurance and will move my home loan account to another credit provider.
53 replies
23 months ago
I purchased a Daniel Hector handbag in January 2024.I do not even have the item for 6 months and its starting to break and looks grisly. When we pay so much money for items we expect them to be quality.
Bad quality
159 replies
27 months ago
Please do better..
This will be the 3rd time that I am complaining. I requetsed to have my debit order date changed on numerous occasions and this is still not been done after being promised that the matter was sorted. I cannot be fighting with Standard bank home loans department for 3 months and nothing gets done.
174 replies
Review Distribution
5 Star
7 (12.727272727272727%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (3.6363636363636362%)
1 Star
46 (83.63636363636364%)