KG
kel G
Active since Mar 2009
18
Reviews
0
Industries
Reviews
18 reviews1 month ago
No Vuma from Vuma
Vumatel installed my fibre line on 30/04/2026, the technician advised me that I would recive a confirmation email the same day and I should be up and running on the PON light stops flashing. The follwoing day 01/05/2026 the PON light was still flashing and NO email from from Vumatel. I contacted Vuma advising them that my line is still not active. The consultant said I should contact my ISP and the ISP will caal them to log a call???? So I treid that and ofcourse the isp says it VUmatel fault and its day 3 and I still dont have any fibre line
1 reply
1 month ago
VOdacom Red tape
I contact vodacom to have my Fibre connected at my new home.after waiting 15 minutes for an agent the first agent I spoke with was not of any help and just seemed to make up stories not to help, the second agent tried her best to do some trouble shooting after 30 minutes of trouble shooting she advise that she would need to log a ticket and it could take up to 48 hours as they have to wait on vumatel and thats the best she could do. How do you expect a client to be offline for 2-3 days because of your red tape
3 replies
2 months ago
Investor Beware of Khula Sizwe (Barloworld)
I bought shares in 2019 that would remain vested for 5 years. Then the period was extended for another year.. Investors were advised that they could finally sell some shares in 2026. I submitted my request to sell the shares I do not trust them with my investment. Now they want me to resubmit my fica documents, when their website showed that FICA details was verified. Still no indication when I will receive my payment as it’s already been a month and there’s now way to contact them as the call centre number only allows you to request a call back.
0 replies
9 months ago
5Star Service
My son needed a shoe for his Matric Dance, we popped in at the Oriental Plaza branch just to do some shoe research, Qiyam assisted us. He was so helpful and passionate about his job. Qiyam has a wealth of knowledge and took the time to explain to my son in detail regarding the different styles and comfort level of each shoe.. What was just supposed to be a window shopping trip ended in us buying the shoes and left as happy customers. It's so refreshing to find someone still so passionate about their job, Qiyam is an absolute super-star. We highly recommend the family shoe centre for all your footwear needs.
0 replies
14 months ago
Disney ****
I signed up for Disney plus the special offer of R49 per month for 4 months, on 05/03/2025, on 04/04/2025 my subscription was canceled and I then received an email from Disney advising me to "Complete my Disney subscription". I followed the link in the email and paid but they debited my account for the Full R159 amount. I contacted Disney support and Tania advised me that I was not supposed to pay the amount as they would debit me and now it is a new contract and does not qualify for the promotion. So now it is my fault that they can't do a simple promotion and keep their word. It would appear that Disney does not know how their promotions work and tries to trap new customers with **** promotions.
0 replies
19 months ago
Pathetic Service from Metropolitan( Making easy difficult)
What was suppose to be a very easy service call ended up with me being so fustrated at the poor service I received from a very disinterested Kathlego Ntsilo. I called metropolitan to get a balance on my paid-up annuity, which should have been a quick call. Kathlego needed to do the " Security Check" questions, which he rambled through, He asked for the following Policy number , ID, Cell phone, email, I gave him all the correct infomation. He the asked when my last payment or if I still pay YES? NO? which I told him I dont make any more payments as the policy is paid up, then he asked who is the beneficiary? I told him that I cant remember as I took out the policy 20 years. He told me that he must ask 7 security questions and he cant assist as I need to asnwer all the questions. I offered to confirm my address but he said it needed to policy specific questions ? I told him thats its absoluteIy ridiculous and asked if any of my answers were incorrect as that would indeed require him to ask additional questions. I asked to speak with a team leader and like usual they not availble. Really metropolitan 7 security check questions. PS I called in a month ago and was not subjected to 7 security questions, please advise what is you policy on security checks is it to frustrate your client and hope they go away as that was the impression I got from Kathlego.
3 replies
53 months ago
African Dawn Crooks ( Stay away)
The biggest Insurance scammers out that that bends backward not to pay or pay way below value. I submitted a COJ liability claim on 15/11/2021 for our PlayStation. I submitted all the proof of damage, receipts, affidavits etc. only for African Scam to advise that they will only pay 50% of the value I paid as the PlayStation was used. They guys are big-time scammers, do not take out any insurance with them
0 replies
59 months ago
FNB online Flop, Experts at passing the Buck
We opened a Stokvel account with FNB and were advised that we would be able to access the account information via the FNB website. It seems that the consultants at the fnb branches and at the contact centres don't have a clue how this product works. I made several calls to 087 575 0000,0873204321 and to 0877362247 just for each consultant telling me they cant help. I have spoken with Mfundo, Phoketso, Phindi, Nelson, Floyd, Melisa, Nadia and Celeste and kept going in circles." Speak to Enterprise, speak to business accounts, Speak to Investment accounts, Speak with online banking for individuals, speak to your personal banker it's registered as a "TOA" and would need to have it changed to access the information. FNB please stop selling products that you don't know how it works and then make it the clients problem. All we need to know is how can we access the account information on your website. Why must it be so difficult to speak with someone knowledgeable?
1 reply
66 months ago
Phantom Arrears/ BlameGame / New System?
Mystery Arrears I have been querying an arrear amount on my MTN account for over a year and No ONE absolutely NO One in their call centre can tell be what/why the arrears amount is for. I have discussed the matter with several agents and all I need to know is what the arrears is for. It seems each agent just keeps guessing which month it's for and then proceed to ask me for proof of payment which I then duly provide and then they blame the system. Dear MTN, please provide proof of the outstanding arrears amount, if you are not able to provide proof please remove the hold on my account as I would like to shockingly still renew my contract with you. Please wake up before you lose me as a client Regards Elainese
1 reply
69 months ago
Awesome Customer Service
I received awesome service from Christine at Truworths Cresta. She was super help full and very knowledgeable offering great suggestions. Christine understands customer service excellence and does her job with pride. I was intending to only do some window shopping but her friendly service convinced me to do some actual shopping. thanks Christine for being a breath of fresh air
0 replies
Review Distribution
5 Star
5 (27.77777777777778%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (11.11111111111111%)
1 Star
11 (61.111111111111114%)