CG
chelsea G
Active since May 2017
42
Reviews
0
Industries
Reviews
42 reviews9 months ago
horrible
they need to get friendly staff at the front desk. Always gone there never had an issue BUT this last time. never again. I wanted to book treatments for my kids and myself. The lady at the front desk send me to the kiddie's section to find out their availability (are they not able to communicate with each other) I go down there confirm with the gentleman get back upstairs only for her to tell me they don't do facials down there after I told her the treatments I wanted. I didn't end up booking i was put off by her attitude.
0 replies
27 months ago
Thank you Layla Morr...
Thank you Layla Morris for the amazing service
58 replies
36 months ago
online application
Good day I am highly disappointed with the level of service received from you guys. I received an email yesterday morning stating that they could not get hold of me regarding my online application. Which for one is a lie as i did not receive a missed call does that mean you guys only try once. I then called the call center and I was told that they were escallating the matter and someone would give me a call. That was not done either. I then sent a live chat and Portia responded requesting the department that was trying to call me. I responded to her with no reply back from her. For a well known brand you guys do not value your customers it is all empty promises. Its been a week now since I have app**** online with no feedback or luck from you guys.
0 replies
38 months ago
setting changed on my account
Good day Please note that absa is just making my banking more difficult. This new feature that i did NOT ask for has just been implemented. I no longer get sms when a transaction is made because apparently you guys decided to just change everyone to this notify me nonsense that requires me to always log on to the app. I called requesting it to be changed but was told that i have to go into the branch. I REFUSE to do that as i did not ask for this feature secondly the services at your branches are horrible. I am not prepared to stand there the whole day. I request the my setting be set back to how there were. Regards
53 replies
40 months ago
Call back
Good day Please may I get a call back... My calls are not being answered. Regards
0 replies
41 months ago
Highly unhappy... sent from pillar to post
I have reported an issue on the 21st of November to webafrica with regards to my router where it disconnects numerous times a day. I received a ref number that the issue had been escalated to the faults management team with ref 96102. Noone has contacted me. i just keep getting the same usless emails and texts that the fault has been escalated to priority level 4. What does that even mean???? On the the 30th of November I got an sms stating the fault had been closed... I contacted webafrica again and was told that the fault is sitting with metrofibre... noone from metrofibre has contacted me my wifi disconnects over 5 times a day and it seems to be getting worse
528 replies
41 months ago
unhappy client
I have reported an issue on the 21st of November with regards to my router where it disconnects numerous times a day. I received a ref number that the issue had been escalated to the faults management team with ref 96102. Noone has contacted me. ijust keep getting the same usless emails and texts that the fault has been escalated to priority level 4. What does that even mean???? When it comes to none/late payment you guys are quick to disconnect customers. But us receiving any form a service is hell. Highly disappointed
0 replies
45 months ago
bad customer service
Good day I feel like your customer service via the chat is the worst to be honest. 1stly you take forever to get help. I then receive help 30min later I take about 10 min to respond your consultant Phumelelo has no patience considering the time I had to wait to get help she/he ends the chat. I then start another chat waited about 15min and Nivashni started a chat she took about 10 min each time to respond. Now i need to know my order is on the status ready to ship why is it going to be delivered next week only. I place the order on Monday. If an order is ready for shipment how does it take another week to be received?
268 replies
47 months ago
Thieves
I need to understand why 2 debit orders have gone off 2 of my accounts with 2 different amounts... I've been a customer for over 3years I changed my banking details my premium went up 2months ago but the old account is being debited with the old premium??? I need answers ASAP..
538 replies
47 months ago
Order no product
I'm highly disappointed with the service receive from mrp I ordered online on the 17th of May got an email the next day that my order had been shipped... till today no order... I used your whatsapp chat spoke to a consultant was told my order would be delivered today... WHAT A LIE
0 replies
Review Distribution
5 Star
3 (7.142857142857143%)
4 Star
0 (0%)
3 Star
3 (7.142857142857143%)
2 Star
0 (0%)
1 Star
36 (85.71428571428571%)