ZS
Ziyanda S
Active since May 2017
10
Reviews
0
Industries
Reviews
10 reviews21 months ago
Not good quality
Bought the promotional package from PnPand upon opening the packet I noticed that the coffee looked different from the usual. The coffee looked like it was not dried and it was sealed properly, and I could not say it was PnP’s fault. I tried to lodge a complaint on the Jacobs web page, but I could not get the lot number correct and that is a bit confusing 🫤.
0 replies
61 months ago
Bad service at cancellation department
On the 4th of March I cancelled my data contract with Vodacom, on the 25th they debited from my account and thinking that it was the last installment. I contacted the cancellation department and was informed that they will escalate the refund and I should switch off my data that was loaded on the 1st. I was informed that the process will take 7 business days and that ended on Tuesday the 13th. I contacted the cancellation department on the 14/04/2021 to follow up on the matter and was told that they will email the admin department with regard to the incident.. Please assist as I am taking my business else where because this is affecting my availability on the other platforms that utilize data not airtime and it is inconveniencing me. My reference is 1-34955106626879. Regards
159 replies
70 months ago
Old Mutual Paid Up Policies
My late father has a paid up policies with Old Mutual, and one of the policies covered my late aunt and now she is deceased. As an appointment executor, I submitted documents for the death claim at Old Mutual. I enquired with Old Mutual with regards to the required documents and ways to submit them. I emailed the documents and today I received an email requesting a Late Estate Account that is in the name of my late father. I enquired their reasons for the request and stated my reasons for not having the account as it is no longer active after the estate was distributed in 2017. I therefore sent my bank statement so that we can proceed with the funeral that will be held tomorrow. Can someone from Old Mutual clarify to me if every time I submit a claim for the people covered on those policies, they will request me to open a Late Estate Account that will not be maintained by them? It costs money to open a late estate account. Taking out a policy with Old Mutual is risky, as their advisors know that you have an option not to nominate a beneficiary on your policy and that will be a problem in the future for whoever will be claiming on the policy you took out.
265 replies
72 months ago
Burnt Chips with our order
Good day, I would like to complain about the chips that I received with my order. The chips are burnt and I’m not happy with the way they are. Please find attached picture of the chips with the delivery done in King Williams Town. Ordered details are as follows: Order Number- 72697 From King Williams Town My details are as follows: Capitec Bank The Mall - Sibusiso 0436425826/ 1997
0 replies
78 months ago
Poor service
I paid my subscription late with the reconnection fee but my services are unavailable and tried using the WhatsApp option. The agrnt who was assisting me informed me that they cannot find any active decoder and referred me to a number is was never answered. Very poor service... wouldn’t recommend the self service to anyone
210 replies
86 months ago
Forced to be indebted by MFC
Good day, Please note that I have a complaint with regard to not being given the option to sell a financed vehicle to a another private person who has cash instead of applying for finance. I’ve contacted various departments within MFC but they are not willing to assist me in any way. The option that I enquired about is whether my shortfall balance can be changed to a personal capacity, so that the documents can be released and the buyer is uncomfortable with giving me the money and she doesn’t get the ownership papers. All I want to do is to pay the shortfall as I know that I am liable for it and the buyer can get the ownership documents. Upon calling MFC they told me that they cannot release the documents unless I was selling to a registered dealer; of which the dealerships that I went to they will live me with a shortfall that I cannot afford. My balance is R126000 and the cash buyer is offering me R100000, I will have a shortfall of R26000 and the highest amount that I received from the dealerships is R85000 living me with a shortfall of R41000 that I cannot afford.
56 replies
91 months ago
Poor client service
I received an sms saying that my claim for my warranty cover has been decline. I do not have the information on why my claim is rejected; I spoke to Mandla and he said he will get back to me with regard to the claim as the team leader was unavailable. I have been trying to get assistance from the insurer since the beginning of the month and they aren't helpful, because they don't advise the same thing as they told me to get more affordable option because my co er will not cover the total costs of the repairs, so I did, but now I have to call them every week to get them to authorize the dealer to continue to work on the car. This insurer is not helping me because even though I mmake an effort to contact them, they will not make an effort to give me proper information and they aren't able to see the notes on my profile to make sure that I do not deal with the same issue over and over again.
105 replies
92 months ago
NTT VW King Williams Town dealer
In May 2018, I took my vehicle to NTT VW King Williams Town as it had a flashing red light on the dashboard. Checks were done on the car to see what could be causing the red light to be on. Upon their inspection/findings, the car need a new EGR cooler and the other part on the cooling system to be replaced. The total cost of the repairs amounted up to R16001; the insurer (Innovation Group) paid R6001 as they said that was the maximum cover for the claim, so I had to pay R10 000 out of my pocket for the repairs. I took the home in June as VW said that everything was good. Upon a drive to East London, the red light came on again; I did not drive the car on the weekend as I was afraid that maybe it would overheat. I took the car back to VW again for them to look at what was wrong with the car; VW went ahead and checked what was wrong with the car as they had contact with the manufacturer. June and July went on without knowing the what was causing the car to overheat according to them; then in August, they asked if they can check on the engine if there is nothing that is causing the water not to circulate in the car. Out of all of these tests they told me that they need to check the top and bottom part of the engine, and the cost will be over R100 000 for everything. The insurer asked if I could get a second opinion on the matter as the price was way high; when I told them about the second opinion matter,I was told that I or the insure must pay for the stripping of the vehicle that was around R9 000. I asked if the money if it could not be take from the R10 000 that I paid as the repairs that were done did not resolve the problem and they can put back what was on the vehicle as they assumed that the EGR cooler and the other part that were replaced the first time were not faulty. I was informed that the replacements were already done. My understanding was that if I as the customer go to the dealer for repairs, they are liable to make an accurate diagnosis and repair the car. Now I have paid R10 000 for replacing things that were not faulty as they did not resolve the problem; unlike if the car had break pads problem then the dealer replaces them, after taking the car, then I experience a different problem on the car like shocks. My understanding is that those are 2 different issues and I am liable to pay for the repairs unlike the misdiagnosis from the dealer on same matter. Example: when a customer takes a car for a service, whether minor or major, customer is informed of the job to be done. After that the customer is informed of what needs to be replaced when the dealer thoroughly service the car - things like break pads or wiper blades, that might not be covered by the insurer. I do not understand why do I need to keep the parts replaced when they are not faulty. I am not liable for the incorrect part replacement. I have been too patient with VW - the month now is September and the vehicle finance and car insurance are not waiting until the car is repaired, as I am liable for the payment whether I drive the car or not for the past 4 months. Money spent on the car insurance and installment is over R14 000. Regards Ziyanda
0 replies
96 months ago
Claim declined by innovation for repairs
Good day I took my car to the dealership to get repaired, and the repairs could not be done at the time due to Innovation and Ntt VW having issues. I called Innovation to ask about other RMI approved dealerships in my area, they took time to forward them as I had to call them three times for that and send an email to them. After two weeks of waiting I sent the car to Gearman that was on the RMI approved dealerships list. At Gearman, they couldn’t assist as they referred me to NTT VW as they did not have the equipment to work on the car. I called VW and they said that I can bring the car as the problem between them was resolved. I booked for the car at VW for the next Tuesday. I saw the quote and told them to go ahead as Innovation was going to pay. Work was done on the car and apparently before calling Innovation and my claim was declined due to that. I called Innovation to find out about the decline, and they explained that they were supposed to be called before the job was done. The agent asked me about the insurance booklet that I should have received apparently. Little did I know as I haven’t received the booklet and also the fact that I had been asking them for the RMI approved dealerships in my area and they took time, I thought they were aware about the repairs as I kept asking them for details as I needed the car to be repaired. Currently my car has been in my position for a month due to struggling with Innovation to make payment as they were the ones that had a problem with VW. Still waiting for my car to be released at VW. Regards
159 replies
96 months ago
Complaint
Hi, I took out a pre-owned warranty with Innovation Group. I had to take my car to a dealership for repairs as it had a problem. My claim was declined by Innovation group due to then not inspecting the car before the repairs. I was not aware that they have to inspect the car before repairs are done on th car. I am disappointed by Innovation group for the decline and Ntt VW King Williams Town - now y car is still at VW because this has not yet been sorted out. Assistance with regard to this will be appreciated. Regards Ziya
0 replies
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3 Star
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2 Star
1 (10%)
1 Star
9 (90%)