LM
Londi M
Active since May 2017
23
Reviews
0
Industries
Reviews
23 reviews56 months ago
Raw criminals refusing to cancel the contract
I have had enough of Vodacom thinking I will allow them to loot my money. I had 2 contracts which have since expired and it's been a nightmare to get Vodacom to cancel them. The first one expired on December 8 2020. Regardless of my instruction a month prior to have this contract closed, they carried on debiting my account until February. Everytime I called that 1958 number the agents would say Vodacom has loaded data onto the sim so I must use the data and they will cancel the contract. They didn't. It kept happening until I went through to Twitter. I couldn't instruct my bank to block the unauthorized debit because I had another contract due to expire in a few months. Vodacom suspended the network on my number for 30 days. I had asked to have my number converted to a prepaid. They never reinstated my network after the 30 days was up. When I asked to have network reinstated I was asked to prove that I'm not in arrears. That's some load of bull****. I am the one who was debited illegally. I threw away that sim card because it was of no use to me. I did say that I will be sure to cancel my last contract expiring in June 25 2021 and will never ever have another contract with Vodacom. When I called on the 25th May 2021. The agent was trying to offer me data on the sim while I was telling her straight forward that I want the contract closed. She tried and tried. I said NO! As expected the contract was not closed. now, Vodacom is busy harassing me sending ****ty emails and one of their very very annoying agent called Denise Perumal keeps phoning me even at night. Listen here, I have blocked y'all from debiting my account because y'all are vultures and criminals. I will not be paying for a service I haven't been using. I went to a Vodacom branch on the 1st of July 2021 to check if this last contract was closed. They checked and said it isn't closed. I said they must close it, they said I must call that useless 1958 number. Or go to a branch 20km away from me. Do you think I have time to play your dumb games? I don't. Cancel the contract or suspend the net***on that sim card as u had done so with my working sim card. Do whatever u want! I'm sick and tired of y'all. I have another contract with Telkom now. At least they are not criminals like Vodacom. I can even cancel the contract via the app. I am done with Vodacom. You will not be getting a cent from me.
159 replies
63 months ago
Beating about the bush about their their Quote Comparison promo
requested someone to contact me regarding my query about the quote promo. I have no reference numbers because the reps who were calling me for the quotes all rudely dropped calls immediately when we did not agree on the terms of the discounted premium. I requested a quote for my car insurance from Iwyze. I was phoned me on the 25th January 2021 and we did not reach an agreement with the rep, she then impolitely dropped a call on me because the discounted premium for R578 with an excess of R4500 was above what I currently pay. The excess of R4500 is what I currently have for my comprehensive cover. Therefore; a like for like as specified in your terms of your R1750 compare promo applied. I then submitted my car documents through to your provided email to be reviewed for the R1750 compare promo pay-out. I received a call from another rep I think Mongezi was his name on the 26th saying he wanted to try further to discount the amount of R578 quoted by a lady a day before to R425 a month. I was happy with that and asked if everything was going to remain the same and I’d be covered for a comprehensive insurance and he said yes. Just the premium is discounted. However; he changed tune and said my excess would be R7500 and the condition of the R425 premium is that I have to install a tracker on my car. I declined that offer as it is not a like-for-like and it is not favourable as I’d be incurring more expenses to help Iwyze beat my cover. We did not agree because the terms that I must install the tracker in order to pay a premium of R425 was not helping me save any money. He then dropped the call just like the previous rep did. I resent my documents again for the promo. And I received the letter attached. Stating that Iwyze beat my premium and gave me an annual savings. What savings is Iwyze talking about? We did not reach an agreement. The rep ran away from admitting that Iwyze has failed. This is false advertising. The specialist ombudsman letter is full of false information. It means Iwyze specialist never checked the facts. Adding terms to premium is not what the terms of the promo state. Your proposed exorbitant excess would have been better on its own. The terms that I must install a car tracker in order to pay that R425 means that Iwyze clearly cannot beat my cover. Although If I wanted to increase the excess to discount the premium is something I am aware of that I can do on my existing insurance. Iwyze failed and is now beating about the bush. This promo is misleading and is false advertising. Iwyze can’t handle their own terms. Nobody has responded to the question I am asking; What is like-for-like in this case? I am aggravated by that the statement sent to me with a breakdown of fees is reflecting dishonesty. That Iwyze rep didn’t even stick around to complete the call. He said he understands that the terms of the discounted premium he is offering me are unfavourable but he is obligated to let me know of the terms then dropped the phone. There was no agreement reached. Which part of my cover did Iwyze beat? I have a R4500 excess and paying R488 without conditions like Iwyze’s
0 replies
81 months ago
Installment almost the same as the balance. No revision of accounts installments.
After being charged a fixed amount of R435 even when my balance was R718...I am glad I finally closed this store's account. I owe other retailers more than 6x that R700 and I don't even pay close to what Truworths has been charging me. I haven't even used the account but no revisions done on my account. I've never not paid once but this shop charged me R400+. I am psyched that I won't ever have to pay truworths A cent more of my money. Good grief! I'm over the moon excited. I heard the consultant on the phone saying I won't be able to reopen my account ha ha ha what is she talking about! I will never ever ever open an account with a retailer who hounded me for R30 shortpay back in 2017 and asks for almost the same amount as the balance for installment. Are you guys joking. I am done!
210 replies
81 months ago
Discovery vitality the large loser! Useless service
I was a vitality member a couple of years ago then decided to cancel my membership. This year because I'm expecting my 1st baby...I decided to reactivate my membership. I must say I am utterly disappointed. Haven't earned any cash back regardless of my swiping my Woolworths, clicks, dischem and pick n pay cards. .I phoned to question this and was told that my account appears as to be the old one. It's been 4 months I'm yet to receive any vitality rewards. Did I mention the vitality baby box gift from babies r us! Filled with magazines and useless pamphlets ?! Just 1 Nuk pacifier a small blanket and a sample of Johnsons n Johnson's baby wash + oil. What a cheap way of trying to excite us. These magazines, what are we supposed to do with them? A baby is not an aeroplane. U can't run to a manual to study what's wrong when a baby cries or acts a certain way. Really Vitality? You can do better. And the R100 off the travel systems/ car seat etc. Those are just a cherry on top. I can't even get on to those. Total letdown! What difference could a R100 do to a purchase of R4500+? You guys are just stringing us along. I think this will be my last month I'm giving you my money. Vitality has been nothing but useless for me. This time they're worse than before. At least before I could even earn real cash back of R200+. This time....R0.00. I'm trying to understand where I'm missing something regarding this vitality thing. It helps and benefits me with nothing I'm just pumping money towards nothing. I'd rather donate to charity. At least then I'd know that I'm giving back to the society.
0 replies
81 months ago
TFG group catalogues full of lies
After seeing a beauty catalogue dated 17 July to 4 August 2019, I made a purchase of Pretty by Flomar which supposedly came with a set of make up brush set on the 29th of July. I recieved the package but there was no free gift as promised on the catalogue. I sent emails 3 times to the online support, nobody responded until I phoned. After phoning I received an email telling me that there always no stock of these brushes. This is not the first time TFG does this to me. Now I'm starting to wonder if this is TFGs way of making sales with empty promises to us. I ended up purchasing 3 items with the thrill of excitement that I'll receive a gift and it was all a lie. How can a giant group this big run out of stock? Why even put it on print that you have stuff when you know you mean you only have 1 promotional item from a sale. I do not believe that these brushes were out of stock. I think either there was no promotion at all to begin with or that Foschini staff forgot to pack my gift as oer catalogue. I'm truly getting tired of this group and it's beauty division's lame excuses. A cashier at one of the shops opened my foundation which I was purchasing. after reporting this, I received a call that I will be contacted to exchange that product. That was it. I waited and waited and waited. Until the foundation was finished. I'm sick and tired of your lies TFG. I just want my brush set as promised on the catalogue. You couldn't possibly have run out of stock. That's just an excuse to not provide me what you printed. You guys know that there is no way we could prove that it was not a mistake to complete a sale and ensure everything is in order. So you run obviously to the next available way out. It's impossible for such a giant group to run out of stock. What TFG may do is just be transparent on their catalogues that you are promoting something for close to a month but there will only be less than 5 items actually on promotion. And upgrade your online service to prompt us when you have "ran" out of stock so we will not be bothering going ahead with buying. You print a million catalogues for us to see promotions which aren't even there. You're getting us excited for nothing with your empty promises.
0 replies
84 months ago
Exceptional customer service
I bought for the 1st time on Friday, my order was delivered on monday. I was super impressed with the level of efficiency and professionalism from this company. I had a glitch with my online order, payment wouldn't go through but the order was placed. It was nighttime, I was contacted in the morning and effectively assisted. I can't wait to buy from you guys again. Keep up the level of high service standards. Big up!
56 replies
84 months ago
Appalling customer service
First I'd like to thank McDonald's for bringing to us such nice offers and great discounts via the APP. I went to McDonald's Workshop in Durban today...I wanted to redeem the egg****in meal with coffee from the APP. this lady cashier at the till had such a stinking attitude. She didn't greet, and didn't show any knowledge of what I had on the app while it counted down. She asked me what it was, 8 kept quiet seeing I was the one who greeted her while she pulled her face and moved from a till she was at, to another didn't even say I must come we will use the other till. So, she called for a guy at the back to come and tell her what this was, the guy told her it's an egg****in. And showed her how to redeem. I paid and took my slip, stood on the side and observed her serving the next customers. She has zero customer service, she made 3 people who came after me just as mad as I was. It was unfortunate that the customers after me were redeeming from the APP as well. Unfortunate for her really because; most McDonald's staff from many outlets have such a terrible attitude when we redeem from this APP. somehow they don't like it when we do. Nonetheless, Mbali C at the workshop Durban takes the cup when it comes to awful customer service. I don't know if the manager at this outlet is lenient and lets their staff treat customers anyhow or something. What infuriated the most was when she packed my chips, because who ever was packing my chips behind did not pack the chips. She grabbed the packet with her hands which she had been using to take cash from various customers and rounded orders with on the till, no gloves and put it in the bag. I threw away the chips because I was grossed out of the way she had them all over her hands. Unhygienic handling of my food! When she asked me how many sugars she wasn't looking at me she was serving another customer taking their order. So I didn't respond. She asked me 3x then I responded because I'd had enough of her sass. She's extra. I was disappointed to have not found the slip in the bag after leaving because I was rushing to work. I think my order was number147 or 141 I don't quite remember. May we have the manager of this outlet out in the open and school his staff. Morning or noon we are customers and don't deserve the crass behavior if such a kind. I won't ever be buying from this McDonalds again. That Mbali C cashier put me off for real. We don't use the option redeem because we are any less better than anybody she believes is. We use it because it is available to us. Such attitude towards customers is unacceptable. The worst thing is, the shop was not even busy. It was around 10h23am.
0 replies
86 months ago
Highly disappointed, iwyze didn't do enough
I insured a laptop for R5000 under my household insurance. Had an accident water damage on it. The sweet iwyze settled R2799.00. Took R1500 for access from this amount and I was left with R1299.00. Seriously???!!! What in seven hells am I supposed to to with R1299.00. Why didn't iwyze get me a new laptop and let me pay the access then to provide me with this rubbish. The whole point I'd insured for R5000.00 was to be covered in case I lose my laptop. It was 8 months old, I'm still paying for it. Iwyze *****ed me up. I paid them for nothing and I'll be paying for a non existent laptop. I would've appreciated if the salesrep told me that I shouldn't bother insuring for R5000. I should insure for R2799.00 because that's their insurance value. I wouldn't have bothered. What laptop can I get for R1299.00? Did you guys even try to get me replacement? Because I never disputed paying R1500 for excess.! It had water damage, of course it wasn't going to be fixable. Which shop sells a laptop for R1299.00? Am I supposed to get a tablet perhaps? I'm disappointed shame in this iwyze division. I would've preferred receiving a device. Or a settlement letter with my insured amount of R5000.00 then a deduction of that excess. Then this hogwash. This is BS. I signed the settlement letter for R1299.00 because I want to gracefully EXIT the iwyze group.
56 replies
89 months ago
HIGH ETHICAL CONDUCT AND PROFESSIONALISM
after my first buy pn this app I must say that I was impressed. greatly configured app. I love the many payment options available to us for use but mostly appreciate the level of high professionalism from Mariska. she is just the person required for this type of online service. she resolved my issue swiftly and conducted herself. we need people like her in the business nowadays. she is transparent and honest. takes her time to read the query and doesn't jump to conclusions. articulate. I have recommended this online service and will be giving them more business from here-on. it's impprtant to have the business keeping in touch with their customers because it shows a high standard of ethical behaviour. something we're so hungry for. it is rare to find a remarkable manager who is like Mariska from Runway sale. I won't go into much details with their app. The tech team around here knows what they're doing. the app links with the bank apps super easy. not a single problem to make payments. keep up the great work RUNWAY SALE team!!!!
0 replies
89 months ago
MAKE TESTERS AVAILABLE
please may we have make-up testers available at your outlets. especially foschini shelley beach and west street durban. it's so annoying to have a product i like to test but find that there's no tester. and your staff, they're so rude. mean, they're full of a stinking attitude. the ones at the beauty section. we want to test make-up not have them want to try the make up on us. it's unhygienic to have those brushes which are used on everyone.
105 replies
Review Distribution
5 Star
3 (13.043478260869565%)
4 Star
2 (8.695652173913043%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
18 (78.26086956521739%)