Active since Jun 2017
14
Reviews
0
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Reviews
14 reviews36 months ago
Bad connectivity and VOIP quality.
Thought I'd give Rain LTE and the FreshPHONE VoIP service by Euphoria Telecoms a try, their connectivity is pathetic, people constantly say I'm too soft over the phone and that they can't hear me. I'll use up the last credit, and in future I'm not using their service again, its useless.
0 replies
85 months ago
Sick and tired of Sonic Telecoms, neverending issues.
I've had so many issues with these people now, I am close to cancelling and finding another ISP to use. I paid up my account in full after confirming with their accounts dept. the full amount, paid it and now my internet service is cut due to there being an invoice for the pole + mount and NOT the fibre internet. I logged a ticket, response said someone will get back to me. No one phoned or emailed. Trying to phone them now as the internet is STILL down, no answer. I want this escalated to higher management and resolved today, or before tonight. I have to go home and do work and now I'm unable to because of their incompetent communication inside the company and their useless billing system.
112 replies
87 months ago
General Enquiries doesn't answer the phone.
Trying to contact FNB's call centre after I was charged twice at a resturant last night, for R398.00, sit and wait, wait and wait, no one picks up the phone. I need to get this issue sorted ASAP, how am I supposed to do that after I am waiting on the phone for probably 30 mins +, don't waste your time phoning their general enquiries line, you'll have better luck speaking to Telkom.
112 replies
89 months ago
Extremely unhappy with Trans(Fail)Lux
Where do I even start with these people, they're so useless. I definitely booked online for the 2nd of January, but when getting my actual ticket in person the next morning I didn't even notice or they didn't point out that it was booked for the 1st of January in the morning, who the hell travels on New Years Day? I knew I was going to relax on the 1st after a night of some drinks and music, and a braai, so I booked for the second. I got the SMS but didn't pay attention to it because their schedule said the bus was leaving my departure point on the 2nd, their schedule, but for some reason the ticket said the 1st, so now I run the chance of forfeiting over R500.00 of my hard earned money, because they had a misaligned schedule... I'm really not happy with this and will be taking it up with their highest management to get my money refunded, why does my ticket say booked for the 1st of Jan 2019, when your schedule says that bus is leaving on the 1st of Jan from Durban and only arriving on the morning of the 2nd, with EXACTLY THE SAME SERVICE NUMBER FOR THE DATE OF THE SECOND. I now had to spend more money on ANOTHER BUS TICKET, I'm really unhappy with you people and your service, the bus had "mechanical issues" before leaving Cape Town, so that took an hour to fix so eventually the bus arrives at Bellville at 08:30 when it was originally scheduled to leave at 06:55 / 07:00, the trip was supposed to take 8-9 hours but in essence it actually took 12 hours, we stopped in Stikland for nothing, for around 30 minutes. I'm really unhappy with these people, stay away from them. The bus was filthy, my seat I was sitting in was just taken by these two people when I got off at a stop. Your miscommunication/schedule management is utterly f**king horrible to say the least, at least there was a stinking toilet I could use, no soap to wash my hands with either, a very laissez-faire system you have going, if you're considering using these people, STAY AWAY. If you book a RETURN trip, DON'T! If you need to travel, book a single ticket, make a note of the date. These people didn't let me download my ticket after I booked and PAID over R1000+ for it! The woman that probably punched in my ticket information got the date wrong, put in the 1st and not the 2nd, and there was no booking confirmation to my email, no dates, NOTHING!!!
0 replies
90 months ago
Not very impressed with RAIN.
So I ordered and paid for my SIM card late October, got it delivered and activated that same week I ordered, which was quite impressive. But the only thing I'm very dissapointed in, is the speed of downloads and uploads I normally get in the Cape Town CBD, and also at home, pretty average, only benefit is that their data is cheap, also was not very happy with the fact that for most of the afternoon yesterday my SIM card was unable to pick up signal, so I had to use a Telkom SIM card, and now also the fact that on the invoice they have the incorrect due date and incorrect banking details, which I used my old Capitec card to pay the delivery fee and authorization fee for the debit order, and then switched over to my FNB account, it shows the FNB VISA card on the dashboard but not on the latest invoice. If I have an issue with the debit order this coming Monday, then unfortunately I'll just go back to Telkom. I really hope they fix this.
0 replies
91 months ago
Driver not going in correct direction/even near pickup point
So I needed to pop down to the Waterfront, to grab some stuff there, ordered the Taxify. The driver started driving in the complete opposite direction, and then didn't even turn around. I'm not happy with this kind of service.
0 replies
91 months ago
Pathetic delivery service + charging me for items never delivered
I placed an order with the McDelivery Service, paid with my bank card, money was taken and then no delivery. I've used this service before with no issues, but this has just put me off from using it again. The store said they never received the order and then the other store said they don't do McDelivery, EVEN THOUGH THE INITIAL STORE TOLD ME TO GO TO THE OTHER ONE. Your call centre said someone from Tyger Manor is going to phone me, before 14:00, I still haven't had any call, I want my money back, I never received a physical slip, no proof of order or nothing except the fact that your system says it was "Delivered", I stood waiting, and waiting and eventually drove myself to get my order. Really unhappy. Make sure my money is back in my account otherwise I'm going to the bank myself to reverse it manually.
0 replies
100 months ago
Continuous FNB Grief
So I was putting some petrol in this morning, and all my money I redeposited onto my card. Lo and behold my card is "declined". Multiple times on multiple terminals, and even the Absa ATM would not accept my card, so the call centre reckons that my card was cancelled THIS MORNING AT THE SAME BRANCH WITHOUT MY APPROVAL, the same person who issued it magically cancelled it without any reason!!!! I have had it with this bank, I'm drawing out all my cash and closing my account! Never using FNB again! Go shove it!
105 replies
100 months ago
Ignore my last review, was charged for a replacement card to a damaged card that was initially provided to me. I'm withdrawing all my money and closing my account, this is enough.
So it was easy opening the account, got the card etc etc. I initially got a damaged card, which then I sat in the branch for 2 and a half hours, got the card replaced and now I WAS happy, now all of a sudden I'm missing R90 for a "replacement card fee" which the consultant never made me aware of! That is the last damn straw, I'm withdrawing all my money and closing my account with you people, go take your services and SHOVE IT!
105 replies
100 months ago
Opening account was easy but got a damaged card.
Had to open an FNB account for making cash deposits and etc apart from my Capitec account. The online purchasing was fine, etc. But I went to swipe my card for some lunch today and the card was declined 3 times, and then again at another terminal it was declined. The call center advised it might have been the terminal or now the cards chip in this case could be damaged. I've never had this experience with Capitec. I've been sitting at a branch now for over 2 and a half hours to no avail, and the consultants keep putting up their little "Please use next available counter" sign. I'm sitting now without money essentially to work and put petrol in because this card is faulty, which should have been verified in branch before it was given to me. Very unhappy, might consider going to Capitec and opening a new account with them once my money has cleared, or even not deal with banks at all anymore if this is what I have to go through, I think I might rather just use cash.
105 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (14.285714285714286%)
1 Star
12 (85.71428571428571%)