AF
Anthea F
Active since Jun 2017
11
Reviews
0
Industries
Reviews
11 reviews3 months ago
DAMAGED VEHICLE AFTER SERVICE AT CAR CARE CLINIC SOMERSET WEST
I have recently serviced my vehicle at the Somerset West Car Care Clinic branch. After my service my vehicle reached failure in Stellenbosch, I had to tow my vehicle back to Somerset West, it did not start at all. Car care clinic did not close the oil cap properly on my vehicle which caused an oil spillage on my accelerator and caused the fuse box on top of my battery to break. The damage that CAR CARE CLINIC SOMERSET WEST caused is R10 000. I would just like to warn other clients to not take their vehicle to this place as your vehicle will end up damaged afterwards!
0 replies
3 months ago
Poor Service Stellenbosch Square
I recently visited this shop in Stellenbosch Square to assist me with a cancellation of a contract. The service that I have received was very poor, I was placed on hold all the time on the phone in the shop.
56 replies
3 months ago
Poor Service Volkswagen Stellenbosch
The Stellenbosch Volkswagen service department was very unhelpful and unprofessional with my latest visit. My car was in distress and not starting at all, the service department advised that I need a diagnostic on my vehicle. They did not inform me that the service department is fully booked and that they cannot help me within a short period of time. Diagnostics on a vehicle does not take very long to complete. Furthermore, we were told if in fact the diagnostics was completed on the vehicle for R1200 there is NO document for the client afterwards, only an oral confirmation of what is wrong with your vehicle. For what do you pay then for R1200? The service received from Volkswagen was really poor.
0 replies
14 months ago
No products received with order paid for
I have placed my order with hey gorgeous on the 19th of Jan 2025, I still have not received my order...its been 18 days now...how is it possible to not courier my products to my address in 18 days time?
0 replies
17 months ago
Very unhappy customer
I order on a regular basis through Pick n Pay delivery at Sanctuary. Today more than half of the items was incorrect that arrived.
56 replies
62 months ago
Ford Worst Service Experience
The below review is based on my Boyfriend experience with Kelfords Ford Somerset West ( 021 0012233) & Ford SA: “This review is due to the absolute disgraceful customer care from Ford SA. I purchased my 2017 Ford Fiesta ST brand new from Kelfords Somerset West on 28/06/2017 - agreement signed at 15h21. 1 year later on 2018/06/20 upon reaching 32980km on the vehicle, the motor had a critical failure where I have been told there was a ringland failure on Cylinder 3 where the motor was replaced under factory warranty. After the motor was replaced with a brand new motor and fitted by Kelfords Somerset West - this motor too has subsequently failed for the very same reason as before, however this time on Cylinder 1 - this critical failure has occurred at 66921km on the 2020/12/28 - I would like to point out that both brand new motors had failed for the same reason before my car had even managed to reach 100 000km collectively. After having had a meeting with both the Kelfords Somerset West sales manager and one of the Kelfords Somerset West workshop managers I requested a detailed description for the cause for these critical failures to which I was categorically told by the workshop manager that he does not know what caused this - furthermore, I would also like to note that I'm am extremely meticulous with my vehicle, ensuring services are done on time and has never been modified nor has it been abused. I am also well aware of the fact that I am not the only case in this regard as since this has happened I have spoken to a number of Ford Fiesta ST owners ranging across the different year models who have suffered the very same issues - some on more than one occasion. (25 motors between 19 Ford Fiesta owners) possibly more. Upon purchasing my vehicle, I was informed by the salesman who unfortunately was undergoing cancer treatment at the time and has now passed away, that once my maintenance/service plan has come to and end, I am able to have my car serviced at any other dealer provided they are RMI approved - this also tying in with the new regulation approved by the Competition Commission of South Africa and is now official which allows for a consumer to have their vehicle serviced at a non-dealer so long as they are RMI approved and still able to retain their factory warranty - when my 80 000km service was due, this was my first due service out of maintenance/service plan - which was a simple oil change. I then had my vehicle serviced at an RMI approved dealer where the oil was changed while still ensuring a Ford approved/supplied oil was used, while still under the impression that my warranty was still in full play based on the information supplied to me when purchasing the vehicle. After bringing my car to Ford once my 2nd motor had failed - I was then told that due to my most recent service having been done at a non-Ford dealer (an oil change), my warranty has now been voided and I have received a quote for R 124,832.00 at my own account while my warranty effectively still has 6 months remaining - again even though the new regulation approved by the Competition Commission of South Africa is now official which allows for a consumer to have their vehicle serviced at a non-dealer so long as they are RMI approved and still able to retain their factory warranty. 2 meetings in total were held at Kelfords Somerset West in an effort to resolve this issue where I was advised that this matter would be escalated to one of the executives at Ford SA, furthermore, I was informed that my oil would be sent in for testing so as to ensure that it was a Ford approved/supplied oil to which we could then look at having my motor replaced under my (still in effect) factory warranty. After a week had gone by, I then had to follow up with no communication from Kelfords Somerset West to find out if there was any update on the meeting which was to be held with the Ford SA executive to which the workshop manager from Kelfords Somerset West advised me that both the sales manager and initial workshop manager I had dealt with were both on leave, but that he had done the courtesy of speaking to an executive and that Ford was not willing to look into this for me. My issue here is that this the individual giving me this feedback was not present during the initial meeting with the sales manager and the first workshop manager where it was confirmed that my oil would be sent in for testing - and to date - no oil tests have taken place. Based on the information above, the service and post sales assistance I have received from Kelfords Somerset West has been shocking to say the least and I am terribly disappointed in the Ford brand based on these events - not to mention that not 1 of the two motors in my vehicle have managed to even make 35000km or 70000km respectively while still being meticulously maintained and looked after, furthermore I have now been left with an astronomical bill which is completely unattainable to settle at my own account - knowing what it costs Ford to replace a motor under warranty (as I have the initial quote from the first motor replacement under warranty) - from a business and customer retaining perspective, it would have made far more sense for Ford to have replaced my motor for the second time under my still in effect warranty for R 52,235.83 and retained me as a loyal Ford customer and had me upgrade to another vehicle thus making far more profit out of me as a customer. Instead I was completely brushed off by Kelfords Somerset West and ultimately told by Ford SA after going to them that I need to go back to Kelfords Somerset West - just passing the buck and making it someone else's issue - NOBODY wants to take responsibility or give me any proper feedback.”
0 replies
85 months ago
POOR SERVICE EAAB
Dear Estate Agency Affairs Board I have phoned in numerous times regarding our Company name change - I have uploaded all of the relevant documentation needed and also telephonic ally confirmed that these documents are correct and will be processed. The payment for the name change has already been done on the 6th of March 2019 - every time I phone in they keep making promises that this will be processed and I must follow up on a certain day. When the follow up day arrives - I will contact the EAAB again - only to find out nothing has been done once again! This service is beyond poor.
0 replies
89 months ago
POOR SERVICE
Dear Bonitas I think your service is beyond poor! I have been phoning several times to follow up on my refund that BONITAS still owe to me - they are unhelpful! They put me on hold or is just unwilling to help me or pay out my money that the owe to me! I will make this public to let everyone know how poor your service is!
315 replies
103 months ago
Billing Incorrect
Dear TV License / SABC I have continuously told you that I do not stay on my own anymore - we do have a TV License for the premises that I stay at, at the moment - I have also send an e-mail to the SABC to inform them about this and update my account - I even put a read request on the e-mail and saw that the SABC did read my e-mail but still you cannot seem to update the account system and bother me to pay my TV license - which is already in place. Please rectify my account or my next step will be to go to the Ombudsman. Thank you Anthea Fourie
0 replies
108 months ago
H2O International (Somerset West) Excellent Service
<p>These guys give really excellent service - we had problems with our water dispenser today - after I phoned them to come and have a look, it was only 15 minutes after someone arrived at our offices. They took the unit to their branch to test it and we still received it back the same day!! Well done on a great service! I would highly recommend H2O International in Somerset West! </p>
0 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (90.9090909090909%)