Active since Jun 2017
16
Reviews
0
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Reviews
16 reviews28 months ago
Right gear fast
Marc answered my email quickly and the gear I ordered took 1 day to arrive from Cape Town with The Courier Guy. Thanks!
129 replies
28 months ago
Doing business ... or not?
I wanted to call weFix Cape Town to see if they have a phone I need. No phone number available. I tried the chat bot. No response. Assume there is no desire to sell anything today. Odd.
258 replies
37 months ago
Provide a service or don’t
Just arrived home and looked forward to beating the queue with Discovery Card at passport control. But with no dedicated service and only 2 people serving 100 people, I couldn’t be the arrogant ***** who pushes in front of 100 people. Either provide a dedicated service or s**** it.
53 replies
54 months ago
Renewing a Driver's Licence - What a Pleasure!
When I received the drivers' licence renewal notice, my heart sank as I thought about the normally tedious process of having to deal with a government department again. But, I logged into the system and was amazed by finding appointments 7 days a week into the evenings! I chose Sunday morning at 08h45 last week, fully expecting to arrive at a closed office. Wrong, did the COVID dance, sat down for 10 minutes, filled in forms given to us a by a lady who gave us clear instructions. Next thing I was in with Captain TC Dladla of the RTMC. She was polite, efficient and helpful and I was paid and out in 30 minutes. To the staff of the RTMC DLTC Waterfall, thank you! You set the standard for government service!
0 replies
54 months ago
FNB / DHA: Why offer a passport service that can't be delivered?
The DHA website says I can book a visit to complete my passport application at my bank. So I tried to book at FNB Lifestyle in Centurion. No bookings available. I tried FNB Merchant Place, FNB Lynnwood and FNB The Glen. No bookings available. Why offer the service if it doesn't work? I called FNB's numbers for these branches: 011 639 4204 - No answer, call died. 011 639 4202 - The phone was picked up and put down. 012 653 2661 - The phone was picked up and put down. Pitiful.
53 replies
56 months ago
FNB's slogan: How can we help you? Joke of the Century
I made 2 payments to an overseas supplier using my credit card. They were both large payments so I can understand red flags were raised. I waited for some form of communication from FNB or FNB Card. None arrived. I called FNB Card today and enjoyed the merry go round of being asked questions by robots. Once everyone agreed that the robots couldn't do anything, humans got involved who gave me codes to give to the supplier. I sent the codes to the supplier who told there's nothing they can do with the codes. I called FNB back to be told there's nothing they can. The money is reserved but unpaid by FNB or unclaimed by the supplier or both. Can I get this resolved? Nope. Thanks FNB. How can you help me? Do your job. Help people to transact.
53 replies
56 months ago
Comair Flight Cancellations.
We booked a flight to PE recently. Then, a few days before flying, they cancelled the outbound flight. So, we moved our trip to this weekend. Now they've cancelled the inbound flight. Multiply this by a few hundred people and the inconvenience and hassle for the customer mounts up. I understand we're in different times and flying empty planes is a poor business decision. But then, co-operate with other airlines and make a plan. Long term, flight cancellations lead to the brand being recognised as unreliable.
0 replies
56 months ago
Kerryn Porter - Service gem from Angor Property Specialists
Angor announced the launch of their new app. My password didn't work and we tried a number of times to sort it out. Kerryn Porter responded immediately and eventually sorted it out. Nice to work with a person and a company who get things done and persist until problems are resolved. Thanks Kerryn!
53 replies
56 months ago
Price increase beyond belief in Covid times
Covid 19 has been devastating for millions of people. But not for Microsoft who've just increased their price for Microsoft 365 Business Standard for 3 users from R570 to R687.30 - an increase of 20.5%. Thanks Bill. Your dedication to SMEs is plain for all to see.
0 replies
60 months ago
MTN: 4th Industrial Revolution company? Not a chance. Pre-historic more like.
I popped into MTN Kyalami Corner. The consultant looked comfortable on the couch and as I searched around for a chair, I realised that customers don't get chairs and we're not allowed to see the screen either unless we join the consultant on the couch. Strike 1. I asked the consultant about contracts and cancellations. Nope, we can't cancel at the branch. Why not? Strike 2. I called 135 as instructed and was transferred to another number. So, far, I've tolerated the most shocking recording of the most tedious music - the same rubbish to which all call centres are determined to force us to listen. And the time on my phone to getting an answer? 18 mins. Strike 3. Now I'm talking to a person I can barely hear because the line is so bad. Ironic. I must now have a 2nd security check to answer the same questions as 20 mins ago. Time on phone: 24 mins. Strike 4. The agent now tells me I'm forfeiting the data on the 2 contracts. No surprise and customer centric idea of transferring the data to my phone contract? Nope, no chance. We are MTN, makers of profit. Strike 5. We have finally finished this tedious process: 27 mins and 27 seconds. And yet, when I upgraded my phone contract, MTN sent me a thank you message with a link to a wonderful app. Why can't I cancel on the app? Strike 6. CEO, CIO, CMO, CSOs of MTN: be embarrassed. Your use of tech is focused on profit and not customers. Which company will get this right? To that company I will move asap.
0 replies
Review Distribution
5 Star
8 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.25%)
1 Star
7 (43.75%)