XZ
Xolani Z
Active since Jun 2017
34
Reviews
0
Industries
Reviews
34 reviews6 months ago
Poor customer service
Paid for my policy manual at FNB but till told my money is not refunded or updated on the system. They stuff are ***********. She advised me on what to do yet they now have a problem to update my account.
142 replies
6 months ago
Bad service
MTN I'm still waiting for your response, I sent you an email and you did not respond
71 replies
7 months ago
Poor Service and Unprofessional Conduct
I am extremely disappointed with the service I received today. I have been trying to resolve a data issue for almost two hours without success. While I can forgive the consultant for their lack of knowledge, I cannot overlook the rude and unprofessional behavior of the team leader, Sivuyile, whom I spoke to at 083 900 1212. Not only did he fail to assist me effectively, but the tone of his voice was dismissive and unhelpful. As a team leader, he should set the standard for excellent customer service, yet his conduct was the opposite. I have voice recordings of the call as proof and request that disciplinary action be taken. My data continues to disappear, and instead of resolving the issue, I was simply told to wait 24 hours. This is unacceptable, and I expect both an apology from Sivuyile and a proper resolution to my data problem. I trust MTN will treat this matter with the seriousness it deserves. Kind regards, Xolani Zikhali 083 441 8152
71 replies
13 months ago
Bad service
Ninian from sales department is one useless sales personal I've ever came across. Please sort our this mess you did. You wasted my time for nothing.
106 replies
13 months ago
Bad service
Ninian from sales department is one useless sales personal I've ever came across. Please sort our this mess you did. You wasted my time for nothing.
0 replies
16 months ago
Rotten Food
My name is Xolani Zikhali, late yesterday I went to Shoprite Nongoma to purchase some fresh food at their deli. We bought fish, chips and other stuff. When we got home eating this food I found that their food was rotten. Before they refund me the money for the fish and chips I want their manager to get a warning for not doing his job. If he was not sitting in the office he would have seen this food an ask the stuff to take it off the counter or shelf or in the deli. I want a written apology from them and I will contact national consumer commission and Environmental health officer from nongoma municipal. How many people ate that fish that was rotten. I have photos and videos to support my complain
0 replies
41 months ago
Unethical behavior/ poor customers service
I spoke to Tania Nqabeni and her attitude towards me was not acceptable. She started raising her voice on me and not sure why as I was explaining what happened and what's on my phone.
528 replies
46 months ago
Poor or bad service
I've been trying to get hold of hollard life but no luck. My first call was at 11H01 and I got cut off after holding for more than 30 min, call again at 11H39 got cut off again, call at 11H40 and still no assistance. In these calls I made I spoke to 4 different consultants Tshepo, Charity, Petunia and Sintshalo. How can a company this big but have such a poor service. These guys don't value us at all. It's not fare that we will waste so much time and airtime and still be treated like this. You guys are forgetting that there is no hollard without your clients, please take us serious and start valuing our calls and us. I need to check my policy and I can't because I can't get hold of you guys because of your incompetent consultants and poor telephone systems you have. I need someone to call me so I can get the info I need about my policy and I don't want a person who will say I don't work with this I work with that. My name is Xolani and number is 083 441 8152
134 replies
47 months ago
Bad service
I took their sim card 3 months ago and i was paying R307.50 and this month they have increased it to R333.50. Why increase something that have not change in terms of benefits and why did they no call me to tell me that they will increase it? Worse I tried to call them but they dropped my call after 20 min of holding waiting to speak to them. I want this card cancelled and want my my refunded because I did not give them the authority to deduct R333.50
671 replies
51 months ago
Bad Service from the branch and from Nissan sa
I'm not happy with Nissan Durban and Nissan SA, you guys are wasting our time. We are still waiting to be assisted so that our car can be fixed. Car reg no: ND 221 328, Vin no: ADNUSN1D5U0142389. I want to know who did you (Nissan SA) speak to from our extended warranty (Motorite), I also want to know who did your branch speak to from my warranty. I did email my warranty documents on the day when my car was there. I want the name of that person, what time you called them and what is the reason that they said they were not going to pay to fix the car. I called the extended warranty company (Motorite) and they said they don't know who gave you that information because no one from Nissan called to make any queries or claim for the car my call was the first call on this policy. Your calls are recorded so I want a recording of the call. Motorite said no one from Nissan called them. You must stop wasting our time. I got the bed service from the dealership now im getting bad service from their head office. Nissan is a joke, you guys create stories, create false reports. I want proof from your branch and to Nissan sa. I would continue by approach ombudsman for you pathetic service you giving to your clients.
212 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
2 (5.882352941176471%)
2 Star
0 (0%)
1 Star
32 (94.11764705882354%)