VM
violet M
Active since Jun 2017
25
Reviews
0
Industries
Reviews
25 reviews3 months ago
Misleading advertising
I was a victim of false advertising and feel was treated unfairly by Shein. Massage brushes were advertised as a pair 2x1 so I ordered a pair. and my order showed 2x1 but when parcel came there was just one brush. I tried reasoning with them on several emails to no avail. my order was GAZTKWJAU1D2H10. This is totally unacceptable.
0 replies
7 months ago
I was cheated of promotion items buy leading me to buy extra items
I complained before about Temu. They got back to me o. hello peter to say I can contact them so we resolve. But it's still their robots giving nonsense answers. I requested to chat yo a real person but this also ended up being a robot , repeating same answers for my questions. today is 6th September 2025 when I tried again to resolve issue. The issue at hand is that when I started shopping on a day in August. I was given a special due to my credits to chose 4 items for a price of R14 each. I did. when I wanted to check out I was told I needed to add more items for R400 plus. so I added 3 more items which were more than R400. and I checked out when the parcel was delivered, the 4 initial items were not in the package. this is what I am complaining about. I want the 4 items which were on promotion. violet
106 replies
8 months ago
I was dupped into buying items at R14 each by TEMU
I had credits with Temu. when I started shopping a screen come up to say I can choose 4 items at R14 each. so picked the four items at check out I was told I needed to buy more items amounting to R400. so I picked three more items and checked out. These four items were not showing on the order. I tried reaching out to them but was getting autonated message. Today 22 August 2024 I received my parcel but the four items I bought using credits are not in package. I tried contacting temu but we were going round in circles with their seemingly automated responses. I even sent a picture of the four items which were not included in the order. Was I dupped into buying by fooling me to buy items at R14 each?
2 replies
9 months ago
Temu the ********* shopping platform
Be warned about Temu. The way they do business is manipulative and *********. They will rue unsuspecting customers into buying items with promises of giving you free or discounted prices just to end up buying but not getting the free items or discounts
53 replies
12 months ago
Customer Centricity at Haval Glen Service Centre
The service was awesome! I took in my car for a service yesterday. I was really met at my point of need. Eugene was great! The staff are very polite. A very well done team. As a pensioner I value your commitment to customer happiness as Eugene put "If you are happy, then Iam happy ".
0 replies
24 months ago
R170 for sending an email
The De Lucia Group are charging R170 for an email sent to home owners for reminding them to pay outstanding levies. I was charged R170 for outstanding amount if over R300. As I pensioner I feel ****** by this company. R170 can buy a lit if bread.
0 replies
34 months ago
Fantastic service
<div>I dealt with Kaylee Alaart. A very professional young lady who was polite dealing with me. The query was sorted out in a couple of minutes while i was holding on. An email followed confirming what we discussed. Kaylee is an asset to Dotsure and if most employees can immulate her, Dot sure will be a force to be recon with. Keep up the great work Kaylee</div>
53 replies
57 months ago
Unempowered Frontline Employees at African Bank
I played noticed on my 31 day notice account on 21st July 2021. However on the 22nd July I called to see if I could get the money before the notice period. I talked to the first consultant who said the penalty fee was going to be R4000. I told him it was too steep but he said these are the banks rules. so I asked if I could speak to his manager. The manager was not available so the assistant manager came on line but he also said the penalty amount cannot be changed. These are the banks rules. so I suggested I close all my accounts because the bank is not customer centric and that other banks are charging 0.3% to 3% and this rate is negotiable. But to no avail. when I got cross and told them about losing customer which might lead to the employees retrenchments, he then suggested I speak to the people in investments which was going to take upto 7 working days. On the 26th July 2021 someone from investment called me but did provide a satisfactory solution to my concern. He just said the penalty which was given to me still stands. then I said since the bank is not customer centric but only interested in making money from clients and that what they are telling me is not satisfactory, they will hear from me at helloPeter. This is what I have learned from experienced with African bank 1. Their front line employees do not seem to be empowered to make decisions in order to retain customers 2. Their front line employees seem to be told to strictly follow rules without looking a the merit of a circumstance 3. Their front line employees seem not to understand that the customers are actually paying for their salaries and that when they lose customers, some of them will be retrenched. 4. Their front line employees seem not to understand that without customers there will be no African Bank. I have been very disappointed by this behavior of the employees and after been a long standing client of the bank, I will be closing my accounts as soon as I get my money. I feel in the bank cant meet me at my point of need and appreciate the fact that they are actually making more money from my investment when they lend the money out than the interest they are paying me. So I will be taking my money to another bank understands me better and who are willing to negotiate with me as a valued client.
53 replies
66 months ago
Customer Centricity Experience
On 18 November I went FNB Sunward park branch because I had challenges with my FNB credit card. My purchases were not going through the previous night. Next morning I called card Division but I was holding on until my air time finished. Thus the reason of me going to the branch. Even in the branch, the calls were taking forever to be picked up, adding to my frustrations. Then I signalled a young man by the name of Andrew Senda. I explained to him what has been happening and he immediately took charge. He kept coming back to me while attending to other clients. We struggled to get someone from card to pick up the. I was in the branch for about 2 hours, though frustrated I could see the effort this young man was putting into resolving my problem. This is what kept me calm all the time. Eventually he got through to someone using other numbers and the matter was resolved and was told that I will be able to use my card within 24 hours. This young man was amazing. He listened politely and made no excuses for lack of customer centricity from the other division but was determined to help a frustrated client. Kudos to you Andrew. That's the way to go. Yes a past bank cluent, I understand things can sometimes go wrong BUT it's how do you recover from the mess and how quickly do you recover to ensure clients are not kept in a frustrated state longer than necessary. Thanks again Andrew! You are an asset to FNB.
56 replies
73 months ago
System manipulated to make money out of Owners of Property
System manipulated to make money out of Owners of Property I am a pensioner who owns two apartments (107 and 108) at Crown Bishop in Parklands estate, and this is my income source. There were some challenges with levies and they introduced another kind of levy which had to be paid in a separate bank account from the normal levies. This was introduced in March 2020. When this new levy was introduced, it was confusing to me, I changed banking payment details three times until I was told they now have two banking accounts, one for normal levies and the other for new levy. With all this confusion, I was late in paying so I was charged two penalties in March on the 10th and 17th. In April I was charged penalties on 6th, 8th and 14th. when I asked why I was told it was system generated, and everytime the system generated anything on the account it would charge penalties. so I told them is this a month generating scheme? I got for satisfactory answer from the consultant. so I wrote an email to the portfolio manager 10 at Astrodon (Yvette) on the 14th April to complain. She refered my letter to Janet (who I presume works for Solver Properties under Portfolio Manager5). She was requested to advice on the matter. I heard nothing from both of them. I wrote to both of them on the 1st May 2020 to remind them that I am still waiting for a response from them and that I will take matter further. I am waiting. Violet **********
53 replies
Review Distribution
5 Star
7 (28%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
18 (72%)