ML
Magdalene L
Active since Jun 2017
20
Reviews
0
Industries
Reviews
20 reviews23 months ago
Rotten Chicken
I purchased via Mr D from KFC Phoenix 2 (cnr Phoenix highway) apart from the chicken being rotten, another piece had maggot eggs on it! It’s been more than 2 hours & the store manager is refusing to contact me
0 replies
30 months ago
More ice less cream!
Purchased the magnum sticks together with the pints, the sticks were broken and the pints were filled with about 40% of ice! Absolutely disgusted that we spent close to R600 on ice cream for the family that wasn’t to standard
0 replies
33 months ago
Pathetic Private Wealth Client Service
As a private wealth client with Fnb I’m absolutely disgusted with the level of service I’ve received from not only my banker but also the 24/7 customer care team. So here goes! On the 28th on June i tried to contact my banker numerous times, i even sent him a WhatsApp message & till date he hasn’t returned any of my calls or even bothered responding to my messages. What’s most frustrating is because I can’t get ahold of him I need to sit for hours on end with a customer service agent just to get them to get his manager to contact me because apparently they can’t give out the managers information! On Saturday (15 July 2023) I contacted the customer care again and they assured me that I’ll get a call back first thing Monday morning (17 July 2023)!! Today is Wednesday (19th July) & I only received a call back after I had to once again call customer service! If this is the level of service we receive as private clients I can only imagine what regular clients go through!!! I wouldn’t recommend Fnb to anyone! For a bank who claims to be client orientated, they just not keeping up to the level of other banks.
60 replies
39 months ago
TERRIBLE CUSTOMER SERVICE
On the 20th of December 2022 I went into the MTN Store in Gateway to do 2 of my upgrades. 1 was for an iPhone 14 pro max for myself & the other was an Huawei Nova 10 for my sister. I was assisted by Teddy Viljoen. Apart from the awful experience of sitting for a consultant for over an hour, when we got to his desk we then sat another 5 hours while he casually took his own time! Yes!!! Over 6 hours for 2 upgrades. The consultant assisting us was terrible & he kept on trying to make us take phones that we didn’t want. We went instore for 2 specific phones, we already knew what went wanted but he kept on saying things like, "this Huawei has better features than the iPhone, it has a better battery life, there's a better camera" etc. To our surprise we later found out from another consultant at the store that they were being incentivised for the particular Huawei’s that he was insisting we take, so basically he didn’t want us to take the phones we wanted but instead he cared about which phone he will get paid for if we upgraded to them, imagine switching me from an iPhone to an Huawei lol. Anyway we did the upgrade which was 3 months early & we were well aware that we needed to pay off the old handsets, infact we went in to upgrade early with the intentions of paying the early cancellation fees. The previous contracts were exactly the same, same payment, same plan & obviously the same devices, which means that the upfront payment was going to be the exact same. Before completing the upgrade he quoted the amounts to be paid for the previous phones which i had done before he could even give me my phones!! The service inside MTN is so pathetic that even their machines for card payments don’t work properly, I tried more than 8 times to do payments all at different tellers, waiting for an interval of 5 minutes each time it didn’t go through!!! Now the horrific part comes into play!!! Instead of the agent selecting the upfront payment like he said he would he just took my payment as a credit to the account & added the cancellation costing to the next bill, Bare in mind I already paid off the device installments for the next 3 months which was over R1300. Apart from him not doing his job correctly, he blatantly lied to me about my benefits & activation of the new contract. I confirmed with him quite a few times about when my new benefits will be in & he said January. To my surprise he actually activated my contract on the same day of the upgrade. 3 days ago I received an sms stating that my account is in arrears for an amount of R4000 lol, yet all payments are done! I went to the store he tells me everything is fine however I should come back with my bank statements cause the payment isn’t reflecting. I went to the store again yesterday with my statements to query my bill because it’s supposed to be around R2500 & all he said was: “I’m trying my best to assist you, the bill doesn’t make sense, the amounts are not adding up, I don’t understand” I mean if you’re working there you should know your job! After spending 2 hours at his desk he finally called the manager which explained the mistake he made & now my payments that I did for the devices is coincidentally not showing on the system. What ****ed me off the most was that my kids were in the shop with me while we were trying to sort this issue out, they were playing a game on 1 of the Demo tablets & the guard from the store carried them off the chair & switched off the display tablet. Who the hell gave him the right to do as he pleases with my children? And to handle them in that matter. I requested itemised billing & to my surprise the same agent who did my upgrades added itemised billing on the 2 new contracts without my consent !!!!! I have 3 contracts in total & the itemised billing was only supposed to be on the main line! When he asked me to send through my bank statements for the proof of payment, I sent through my statements to the email address he wrote on a piece of paper (teddy.viljoen@gmail.com) when he asked if I sent them I said yes, he said he didn’t receive them, when he checked the email address that he wrote down, it was his personal email address!! When I asked him to delete the email I sent infront of me, he refused & said there’s nothing he can do with my statement, yet I have confidential transactions, things I don’t want people seeing & it was sent to his personal email address!!! I then proceeded to send my statements to the correct email address which was teddy.viljoen@mtn.com. It reached a point where I was actually screaming & shouting at him for how stupid & incompetent he is! It’s been another day at the MTN store where we wasted so much of our time & left dissatisfied!!! The level of incompetency is putrid!! The staff simply don’t know how to carry out their jobs & work effectively!! I’m absolutely shocked at how big company’s like MTN employ idiots to work for them who don’t know the basics of their jobs & end up inconveniencing the clients. Another day & I still don’t have answers as to why my bill is sitting at R4000. MTN CATCH A WAKE UP!! WITH THE MONEY YOURL TRYING TO ROB US FOR, USE IT TO UPGRADE YOURLS SYSTEMS & SEND YOURLS STAFF FOR CORRECT TRAINING! SO WE DON'T HAVE TO DEAL WITH IDIOTS WHO FUSTRATE US & INCONVENIENCE US.
0 replies
39 months ago
TERRIBLE CUSTOMER SERVICE
On the 20th of December 2022 I went into the MTN Store in Gateway to do 2 of my upgrades. 1 was for an iPhone 14 pro max for myself & the other was an Huawei Nova 10 for my sister. I was assisted by Teddy Viljoen. Apart from the awful experience of sitting for a consultant for over an hour, when we got to his desk we then sat another 5 hours while he casually took his own time! Yes!!! Over 6 hours for 2 upgrades. The consultant assisting us was terrible & he kept on trying to make us take phones that we didn’t want. We went instore for 2 specific phones, we already knew what went wanted but he kept on saying things like, "this Huawei has better features than the iPhone, it has a better battery life, there's a better camera" etc. To our surprise we later found out from another consultant at the store that they were being incentivised for the particular Huawei’s that he was insisting we take, so basically he didn’t want us to take the phones we wanted but instead he cared about which phone he will get paid for if we upgraded to them, imagine switching me from an iPhone to an Huawei lol. Anyway we did the upgrade which was 3 months early & we were well aware that we needed to pay off the old handsets, infact we went in to upgrade early with the intentions of paying the early cancellation fees. The previous contracts were exactly the same, same payment, same plan & obviously the same devices, which means that the upfront payment was going to be the exact same. Before completing the upgrade he quoted the amounts to be paid for the previous phones which i had done before he could even give me my phones!! The service inside MTN is so pathetic that even their machines for card payments don’t work properly, I tried more than 8 times to do payments all at different tellers, waiting for an interval of 5 minutes each time it didn’t go through!!! Now the horrific part comes into play!!! Instead of the agent selecting the upfront payment like he said he would he just took my payment as a credit to the account & added the cancellation costing to the next bill, Bare in mind I already paid off the device installments for the next 3 months which was over R1300. Apart from him not doing his job correctly, he blatantly lied to me about my benefits & activation of the new contract. I confirmed with him quite a few times about when my new benefits will be in & he said January. To my surprise he actually activated my contract on the same day of the upgrade. 3 days ago I received an sms stating that my account is in arrears for an amount of R4000 lol, yet all payments are done! I went to the store he tells me everything is fine however I should come back with my bank statements cause the payment isn’t reflecting. I went to the store again yesterday with my statements to query my bill because it’s supposed to be around R2500 & all he said was: “I’m trying my best to assist you, the bill doesn’t make sense, the amounts are not adding up, I don’t understand” I mean if you’re working there you should know your job! After spending 2 hours at his desk he finally called the manager which explained the mistake he made & now my payments that I did for the devices is coincidentally not showing on the system. What ****ed me off the most was that my kids were in the shop with me while we were trying to sort this issue out, they were playing a game on 1 of the Demo tablets & the guard from the store carried them off the chair & switched off the display tablet. Who the hell gave him the right to do as he pleases with my children? And to handle them in that matter. I requested itemised billing & to my surprise the same agent who did my upgrades added itemised billing on the 2 new my contracts without my consent !!!!! I have 3 contracts in total & the itemised billing was only supposed to be on the main line! When he asked me to send through my bank statements for the proof of payment, I sent through my statements to the email address he wrote on a piece of paper (teddy.viljoen@gmail.com) when he asked if I sent them I said yes, he said he didn’t receive them, when he checked the email address that he wrote down, it was his personal email address!! When I asked him to delete the email I sent infront of me, he refused & said there’s nothing he can do with my statement, yet I have confidential transactions, things I don’t want people seeing & it was sent to his personalemailaddress!!! I then proceeded to send my statements to the correct email address which was teddy.viljoen@mtn.com. It reached a point where I was actually screaming & shouting at him for how stupid & incompetent he is! It’s been another day at the MTN store where we wasted so much of our time & left dissatisfied!!! The level of incompetency is putrid!! The staff simply don’t know how to carry out their jobs & work effectively!! I’m absolutely shocked at how big company’s like MTN employ idiots to work for them who don’t know the basics of their jobs & end up inconveniencing the clients. Another day & I still don’t have answers as to why my bill is sitting at R4000. MTN CATCH A WAKE UP!! WITH THE MONEY YOURL TRYING TO ROB US FOR, USE IT TO UPGRADE YOURLS SYSTEMS & SEND YOURLS STAFF FOR CORRECT TRAINING! SO WE DON'T HAVE TO DEAL WITH IDIOTS WHO FUSTRATE US & INCONVENIENCE US.
0 replies
49 months ago
UNCOOKED RAW CHICKEN & PATHETIC SERVICE.
Been to the Nandos Phoenix plaza with my kids who's are aged 3 & 4!!! We ordered the family meal & Sat down with half the meal given to us & the other half as a take away. Half way through the meal the chicken was uncooked & had blood drenched on it with put us off so badly to a point where my small son wanted to throw up!!! I called the manager & he decided to take the exact same chicken to the back & recook it. But he had such an attitude and tells me that's how the chicken is supposed to be. The other half which I was supposed to take home I made sure to inform them to make sure it's fully cooked & to my surprise I got home and the exact same thing happened. I contacted the store & the manager says they don't have a delivery service whenever I'm ready I can come in the store & exchange it. I'm also disgusted with the level of management at the store and how they deal with complaints. It's now been 4 days & there's still no feedback from the store or anyone!!!
0 replies
52 months ago
patethic service
i placed an order almost 6 months back and its not yet completed, im still waiting for the order to be cancelled and for me to refunded.
0 replies
52 months ago
pathethic service
waiting to be refunded and my order to be cancelled since last year
0 replies
68 months ago
UNRESOLVED MATTER.
Absolutely disgusted with the customer service from Samsung!!! I've logged and requested many calls to Beauty from Samsung customer care, for an issue that has occurred almost 2 years ago and my issue still hasn't been assisted too. Her customer service skills are absolutely pathetic, i called the careline many times requesting to speak to her and told she was busy and never called back, however the day i put up a post on hellopeter about her, she called me the next day. Everytime she calls me shes of absolute no help. Ive been logging numerous calls and has replied to her emails and up to date still no response with my last email being sent out more than a week ago and my last call being 2 days ago. Another employee of Samsung has called me & just said thank you bye after i vented with no help whatsoever. im fed up of calling and emailing with no answers or satisfaction & now gonna get the ombudsmen involved if my matter is not resolved asap.
53 replies
69 months ago
Stale Wafers
Was doing my monthly grocery shopping & Spar had a special on the Nestle counterline bars.. it was 3 for R20 .. I purchased 24 of these bars as i take them daily to work & give them to my kids as snacks. Out of the 24 bars 21 were Tex & were only due to expire in Jan 2021. The wafer of these chocolates were stale, to a point were it tasted as if I was chewing wet paper. I took all the chocolates back to the store to return as I opened every one of them to show how stale they were and to my surprise the manager says they opened he can't do much I need to call the customer services. I called customer service a lady was supposed to call me back and she didn't.. I have 21 Tex chocolates opened and staled!! Surely there's a problem with the batch
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
20 (100%)