BM
Bonolo M
Active since Jul 2017
45
Reviews
0
Industries
Reviews
45 reviews11 months ago
Think of another bank
Horrible customer service. I have a transaction that went off and when I call in they say it’s a digital banking dept query, they try put me through and it takes me back to the voice prompts you get in the beginning, I tell the one agent that happens and she proceeds to do the same thing heeding the same results of me going back to the beginning of voice prompts
58 replies
13 months ago
People’s Bank query
I am not happy with Nedbank and to make matters worse one needs to communicate with them via email for certain queries to be assisted. My grandfather was told his deceased mother’s estate has unclaimed funds. The lawyers assisting us told us the money is in People’s Bank account which later changed to Nedbank. Since November last year we have been going to different Nedbank branches and I have been calling to try find the correct department to assist us. I make it clear in the beginning that this is a People’s Bank issue but somehow they will want to find the holder in their usual Nedbank issue. We have been given a letter by the lawyers to share with Nedbank but no one seems to be clear on which department to give the letter to. I’m not happy and as someone that once worked at a bank I know that it’s possible to go as far back in the system but however at Nedbank no one seems to know
0 replies
18 months ago
Not so super customer service
The WhatsApp line which was very convenient has been down for months. The call centre takes nothing less than 15 minutes to attend to your call, currently I’m on the line for 30 minutes with zero assistance. Moving my home wifi, this is poor service
0 replies
18 months ago
Horrible delivery
To say I’m appalled by the service I'm receiving is an understatement. I made an online purchase last week and was due to receive my package on Tuesday. Received a call from a rude lady that was delivering my package. In this call I informed her I'm on my way back home from hospital. She came I missed her call as i was busy preparing the room for my husband post op. I called her back( 065 936 0999) 2 mins later and she said she’s left and hung up on me. As upset as I was I decided to let it slide with the assumption that it would be delivered again sometime before end of the week. Spoke to a lady (Dudu) at customer care and she’s been sending communication to the depot on when they would dispatch again for delivery and to date haven’t received any feedback. Please can someone get back to me about this matter and ensure that it is not delivered by the rude lady I dealt with on Tuesday 22 October.
0 replies
18 months ago
Soweto Depot is terrible
To say I’m appalled by the service I'm receiving is an understatement. I made an online purchase last week and was due to receive my package on Tuesday. Received a call from a rude lady that was delivering my package. In this call I informed her I'm on my way back home from hospital. She came I missed her call as i was busy preparing the room for my husband post op. I called her back( 065 936 0999) 2 mins later and she said she’s left and hung up on me. As upset as I was I decided to let it slide with the assumption that it would be delivered again sometime before end of the week. Spoke to a lady (Dudu) at customer care and she’s been sending communication to the depot on when they would dispatch again for delivery and to date haven’t received any feedback. Please can someone get back to me about this matter and ensure that it is not delivered by the rude lady I dealt with on Tuesday 22 October. Then we are guilt tripped to support black businesses.
0 replies
20 months ago
Thumb sucking numbers
Their finance department gives awful customer service. Last year I told them to go back to a recording of my call with an agent, who confirmed that once I have paid the outstanding amount my account will be closed. They never got back to me, then early this year I received a cancellation letter from them. I just paid R600 on the 25th of August because that was the balance I kept receiving notices that it’s still outstanding for the last couple of months, but oh behold, I am now receiving a statement that I owe them R1400. Where is this coming from? I am never using this tracking company ever again
53 replies
22 months ago
FNB home affairs is a ****
As an fnb client, I made a home affairs booking at the Lynnwood FNB branch and made payment, however now I arrive for my 14:00 appointment and made to queue. What’s the point of this option if it’s not convenient for me as a customer? I drove all the way from Johannesburg South to Pretoria but it’s as good as going to the Home Affairs branch and queuing until it’s your turn to get assistance. I know with other banks because I’ve been with friends
53 replies
25 months ago
ACE baby is the plug
Thanks for the ACE baby ready to eat porridge. I tested it out the other day and went back to Baby City to get it because my baby loves it especially the apple flavour one. It’s also affordable
0 replies
25 months ago
The devices we use determine service we receive
I’m not happy with the agent I spoke to today, I was told I couldn’t be assisted because I do not possess a smartphone with the fnb app. So does that mean the mobile device I use determines the assistance I receive as a consumer? Can a verification prompt be sent on my fone for me to press 1 or 2 to accept or decline? I’m confused and feeling frustrated.
56 replies
26 months ago
Nestle treats
Thank you for the yummy chocolates. We just bought for the team ahead of Valentines Day, their offerings are so tasty and generous as well.
0 replies
Review Distribution
5 Star
5 (11.11111111111111%)
4 Star
1 (2.2222222222222223%)
3 Star
1 (2.2222222222222223%)
2 Star
5 (11.11111111111111%)
1 Star
33 (73.33333333333333%)