JG
Jared G
Active since Jul 2017
12
Reviews
0
Industries
Reviews
12 reviews52 months ago
BEST RIBS AND BURGERS IN FOURWAYS
Had the best experience at Smoke Daddy's Fourways. Their signature burger is up their with one of the best burgers I ever had. I tried the Jambalaya which was not good at all. The reason this place gets 5/5 is because the manager handled things in the best way possible. After he took the meal, he came back and advised he had tasted the food and confirmed it was not good and that the restuarant has higher standards. He suggested it was because it was New Years eve and staff were not really focused. I accepted that as it was a festive mood on 31 December. He then suggested I try the ribs and...BEST RIBS EVER. I looked for the manager to thank him before leaving but could not find him but he has a customer for life. Not because it was perfect but because he cared enough to fix things and boy did he ever.
0 replies
52 months ago
Del Forno (Killarney Mall) cannot make a pizza (Mushrooms are the problem)
Had the worst experience at Del Forno. We received pizza where the dough was raw. large slices of tomato on the pizza. The soggy dough was inedible and the cheese nd topping all fell apart and could be sc****d off. When complaining the manager response was the mushrooms made the dough wet. This is no excuse as if this was the case the world would stop using mushrooms as a topping. Del Forno also advised that their toppings are placed under the cheese. This is ridicuous but apparently this is what the franchise does. Basically the Del Forno franchise does not know how to make pizza. The manager took the pizza back and replaced this with a margarita at our request. We thought the simple order would help. The margarita was as bad as the previous veg pizza. At this point we realized that nothing would assist. Del Forno Killarney Mall are unable to make a pizza. They have a rude manager that made us feel like we, the customer, are wrong for complaining about the inedible food. I will never go back to Del Forno.
0 replies
70 months ago
MTN REFUND DISPUTE
Good day I trust you are well. I have been back and forth regarding unsavoury dealing with MTN which has left an extremely bitter taste in my mouth. I have been a loyal customer for more than 15 years. One of your agents at MTN Cresta sold an MTN contract to me without informing me that I had to pay more than R800 extra in my first month. My contract was supposed to cost R999.99. Now no-one is assisting me for a refund owed to me amounting to R876.97. I paid R1876.97 for a contract that should cost me R999.99. MTN Cresta says I should talk to the call centre. The call centre says I should talk to the store. No-one at the cresta branch was willing to give me their names or surnames nor call recordings. No-one informed me of a migration fee of more than R800 in the first month. If I knew that would have changed my mind as to the contract I agreed upon. This is in direct conflict with the consumer protection act. The information relayed to me from the agent, especially seeing as it is monetary in nature, had resulted in me agreeing to the contract. This has now become a matter of principle. You cannot enforce terms on a contract that I was not advised of. As an attorney that is well versed within complaints management I find the following flaws: 1. Agents not giving names and surnames; 2. No escalation process in place when questioned for one. 3. EMployees refusing to provide call recordings 4. Tickets for call recordings are apparently logged after the call (which will never happen if it is unfavourable) 5. Apparently when you log a complaint, the customer must follow up to find out the outcome. 6. Working in silos as MTN stores and customer care absolve themselves from the others' liability. Previous ref: 1-1385504500 Kindly could you or someone in higher management contact me in order to resolve the same. E-mail: jaredgovender7@gmail.com
53 replies
70 months ago
MTN CRESTA - REFUND REQUIRED
I have had the worst experience with MTN for the first time that I actually had an issue which is disappointing. I had the worst experience with MTN Cresta in particular. I recently upgraded my contract. Due to system issues I was debited the new amount as well as what I can assume to be the old amount (of previous contract). When I called the call centre I was advised of the issue and that I should contact the branch i purchased it from, MTN Cresta. MTN Cresta badgered me on the name of the person who assisted me. Being human I was unable to provide this . I asked for names of gentlemen who work there but they said there are too many. They then said it is on the invoice. When I advised I do not have it on hand and that they should have it on their systems they advised they do not. They also advised they do not deal with billing. They were unable to assist me with this as well. The first person I spoke to Masese was unable to help. Whwn I probed as to why MTN does not keep records of invoices she gave the call to an equally incompetent agent named Moloko. Both agents refused to provide surnames, any escalation route and no call reference. I also requested my Huawei buds earphones which they would apparently assist with. I have little faith. Apparently they need to log a ticket before they get a call reference. So what happens if no ticket is logged? I have not been contacted. The service is pathetic. I want the call reference number. The call was made between 9:35 and 9:55. I expect this to be resolved urgently, more so, I would like the agents conduct to be reviewed. NO call ref, NO surname, NO escalation process???? I request that someone assist me with this urgently. This is a promise that if this is not resolved it will be taken up with the Ombudsman, Consumer Protection Forum and every other means at my disposal.
105 replies
72 months ago
ESSENTIALLY TERRIBLE SERVICE
Been waiting 16 days for an "essential services" delivery. On hold at call center for hours. Agent cut the call the one lucky time I got through. Live chat does not work. E-mails don't work. No one get back to me. This is terrible service. Will never order from Game again. Never had a problem with other competitors.
105 replies
78 months ago
DISCOUNT DECOR - EXCELLENT SERVICE AND QUALITY OF PRODUCTS
Amazing discounts at truly discounted prices. Was considering waiting for Black Friday specials but the deals were so good that I couldn't resist. Bought a Platinum Doiuble Bed and wall unit. I decided to install the unit myself. After getting home I realized it would be a task too much for me. I called in and negotiated an excellent price for installation. After opening the packaging I realized the bed was too small. I called in and requested a return for a queen size bed. Bed was delivered on the same day. I paid delivery costs but it was my fault so I expected that. Vuyo kept me informed every step of the way regarding installation of wall unit and exchange of bed. The quality of the bed is also amazing. I have already recommended their business to others. Keep up the good work.
0 replies
78 months ago
WILL NEVER BUY A HYUNDAI AGAIN AND WILL ENSURE ALL FAMILY AND FRIENDS NEVER DO SO AS WELL
Good day My experience with Hyundai Strydompark has been the worst customer experience in my life. This review has been long in the making as the utter incompetence just keeps on coming. The sheer frustration, anger and exhaustion I experienced led me to seriously consider whether I should return the car and cancel the entire deal. In hindsight I should have. For ease of reference for all readers I will number the issues I experienced (yes the incompetence was that much that I need numerical stock of how pathetic their service is): 1. After deciding on the vehicle I wanted it took about a week for finance to get approved. After receiving the approvals from the various banks I queried whether I got the best rate as any consumer would do. Finance manager, Riyaad, openly advises that MFC is unable to lower their price unless another finance house provides a better offer. For some reason MFC is their preferred finance house which raises eyebrows to what dealings go on behind closed doors. I then had to explain to Riyaad that he should then approach other banks to better their offer. It baffles me that he was unaware I wanted the best rates and deal possible. 2. The sheer delay in getting finance approved which was more than a week. 3. NOT BEING ADVISED THAT THERE WAS A BALLOON PAYMENT ON MY CAR. I had to advise that I did not want one. THIS WAS NOT EXPLAINED TO ME. I ONLY PICKED THIS UP AFTER RECEIVING A COPY OF MY SIGNED DOCUMENTS. Riyaad did not apologize for this huge blunder. 4. My salesman Ian advised me that my car would be delivered before 4pm. My car arrived to me at 4:40pm. Fair enough I understand that the leather seats took longer than expected but don't make promises to a client as I was late for another engagement. 5. No-one called to advise me that my license and number plate was ready for collection until I called in. 6. After more than 2 weeks I tried using my navigation only to find out it was not installed. Everyone failed to tell me this 7. On the first day I went to sort out the SD card for navigation, I was told it would take 20 minutes. Then told to come back the next day. Arrive the next day and the card is blank. Was told they require technicians to resolve. 8. Arranged to leave my car at dealership and get a loan vehicle as I work in Pretoria and lived in Randburg. Was told a loan car would be available at 7. This was arranged by the Pre-Owned manager named Raul Menezes. 9. Raul is late and casually says he is up the road. 10. Raul arrives 30 minutes late and does not bother to look for me. I find him on the other end of the dealership and he does not care. His attitude was terrible and his incompetence is disgusting to say the least. 11. Raul then tells me I have to wait for a loan vehicle. This makes me more than an hour late for work. 12. The loan vehicle is dirty and disgusting, There is an empty can of cooldrink that greets me. 13.I sign for the loan vehicle but no tç and cs were explained. Raul then tells me while at work in Pretoria that I need to drive back to return the loan vehicle. I tell him that I will return it the next day. He smugly tells me I signed and I have to bring it. I made it clear that I got to work late and it is pathetic to expect me to leave early to return the loan vehicle that was dirty and late. 14. The loan vehicle had no licence. Who would have paid for this fine??? I only realized this after I get to work. Pictures of dirty car and no license disk are available. I also have Raul's rude emails. to me where he thinks he is smarter than he really is. He's customer s****s and dimwitted responses are laughable and pathetic. 15. Oh to top it off my debit does not go off my account. Apparently they forgot to send my finance application through. Riyaad then has to scramble for me to resign docs. But hey, I scored driving a vehicle without an installment for a month. 16. My car was not auto-valeted. I understand it was a rush to get the vehicle to me and i accepted this. But dimwitted Raul (who refuses to apologise to me once) says that they are unable to get my vehicle auto-valeted because the person who sold me the vehicle is on leave. Yes, I can't get my car wash because my salesman is currently in London. How in God's green earth does Raul have the title manager. This man cannot take a lunch order let alone sell cars for a living. SO HYUNDAI SA IS THIS CUSTOMER SERVICE??? HOW ARE YOU GOING TO RECTIFY THIS AND MAKE THINGS RIGHT??? I REQUEST A WRITTEN APOLOGY FROM HYUNDAI STRYDOM PARK . I ALSO REQUEST A WRITTEN APOLOGY FROM RAUL MENEZES FOR THE AMOUNT OF FRUSTRATION, TIME AND ENERGY IT HAS TAKEN ME TO BUY A DAMN CAR. WORST EXPERIENCE OF MY LIFE. PS I PROBABLY FORGOT OTHER INCOMPETENT BEHAVIOR BUT THIS IS IT IN A NUTSHELL. NEVER BUYING A HYUNDAI AGAIN
105 replies
81 months ago
Standard Bank - PPS Credit Card / Mobile App Problems
I recently acquired a new PPS credit card. I then asked to cancel my Standard Bank credit card and have it replaced with my new PPS card (transfer). Since then I have experienced numerous issues with this process. The entire process is flawed as it seems both companies are unaware of the roles and responsibilities of their organisations. After a 2 hour visit to the branch and 2, 1-hour phone calls I have finally cancelled my old Standard Bank credit card and gotten it removed from my mobile app. Now my issue is that my PPS credit card is not linked to my current cheque card. It is therefore not linked on my mobile app. After an hour conversation with a more than useless agent, I was advised to come to the branch. I refuse to go the branch as this should be done on their end. The public cannot be expected to make a trip to the bank after every query. It takes more than an hour to be assisted, that's if it is resolved at all. However, the agents over the phone are unable to assist and that phone call is also more than half an hour long. Their call back service is non-existent as I haven't been called back once after requesting this 3 days in a row. The thought of agents asking me those security questions every day is infuriating. This process has taken more than 2 weeks. It is horrendous. Standard Bank and PPS really need to figure this out
315 replies
92 months ago
Viva cannot cancel a simple contract
I am extremely enraged with Viva Gym in terms of the cancellation process. Firstly, after my contract had come to an end, I was not informed that the 12 months was up. Instead they changed my contract to month to month one and charged more. The decency of a call was too much to ask for. To top it all off, after I requested a cancellation of my contract I was told that I was unable to do so between the 25th of the month and the 1st. I therefore did so on the 3rd of September 2018. Now I am being charged for gym fees for September even though I requested cancellation in August. Why should I pay for a month for a membership which I obviously want to cancel? Why should I pay in order to cancel? They have tried debiting me twice already. I have not received a phone call once! Their system says my contract is cancelled yet they are still trying to debit me. This does not make sense. I was told that they cannot debit a cancelled policy but that is a lie as they are still trying to do so. I hope they realize I will never pay for something I don't intend to use.
0 replies
102 months ago
PICK 'N PAY - THE REAL ROTTEN EGG
I recently purchased a tray of 18 eggs from Pick n Pay ****arney Mall. I cracked the first one only to realize it was rotten and therefore had to throw all the food I added it to away. A few days later I cracked another egg. It too was rotten. I inspected the tray of eggs and found a strong smell from the entire tray. The eggs were not clean and all looked like they were about to crack. The packaging of the eggs had hidden how truly awful the entire tray was. I immediately threw all the eggs away out of frustration!!! It is safe to say that I will never buy any food items from Pick n Pay unless something is done to remedy this.
61 replies
Review Distribution
5 Star
3 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (75%)