DN
Dominique N
Active since Mar 2009
30
Reviews
0
Industries
Reviews
30 reviews84 months ago
Dishonest, uncaring and slow!!!!!!!!!!
Don't bother buying into their "extra" products, like a "free" ticket change. Now trying to change a flight return date knowing full well before making the original booking that this is what I would need to do later down the line - quoted R6K yesterday 4pm with a heavy heart and empty wallet, I agreed to go ahead and change the booking for payment. 11am today suddenly they couldn't confirm the chnage but the price has jumped to R10k?!?! Reading other reviews - I should have done so before ever using them in the first place!!!
224 replies
86 months ago
Loyal client cancelling after 20 years - thanks to your bad attitude and service!
I've never been happier to cancel with a NON service provider! Reference ********** 66 ********** 05: I want to terminate both numbers on my contract effective 2 May 2019, ensuring that international dialing and roaming remain active until then. **NB - I then need both numbers to be converted to PRE-PAID, please. Seemed simple enough to me, but I was wrong! Your pompous "retention" staff are worse than the 808/153 babies that you employ. They act like they are there doing their clients a favour. They are too "special" to be reached directly. Because they don't listen, they don't react and action in line with what your customer wants and needs, they make simple things very hard, very fast! You guys SERIOUSLY are the worst of the very worst, when it comes to customer service. HOME AFFAIRS call center has better trained staff than you do. It's like pulling teeth having to contact you. If only your other avenues were functional and effective - like web or app requests or self service, but that too just falls into the never ending void of nothingness. When will you join the rest of us in 2019, as a telecom company, your business practices are archaic and completely ineffective. I'd appreciate a call back since I spent half an hour on the phone this morning trying to do the above, while recovering from serious surgery... it was torture.
56 replies
87 months ago
Stealing my money, leaving me starving!
Pathetic service from Sandton City. Ordered one Americano and a cheesegriller breakfast. Simple. Waited 40 miniutes for delivery only to receive half my order. Easy to take my money though, and that makes it theft. Stealing money, delivering half a service. Oh and cold hard eggs too. I refuse to eat this junk - I want my refund, which the law entitles me to. Trying to call the manager Ayesha was a waste of my airtime as well, it's so noisy she can't hear me talk at all. Even when I shout she cannot hear a word! so don't bother wasting your airtime, money or time here! Left starving and robbed and nobody cares in the least! REFUND ME!!!
105 replies
88 months ago
Criminal Activity! Ombud needs to be informed!!!!
You're causing me unnecessary emotional distress by keeping inaccurate records and feeding dirty data to financial institutions. You're robbing me of my civil liberties, how can this go unanswered!? I've been completely debt-free since 2017, only to find out yesterday that you have been lying to FNB about my credit record & history. False representation? Slander? This needs to be reported to authorities, the repercussions are far reaching for individual!!!
105 replies
89 months ago
ALWAYS late, never tracking info! ALL of my orders not just one. I'm fed up!
I've ordered multiple times in the past 2 months, and your order delivery is NEVER between 5-10 working days.. it's ALWAYS 10-20 working days. The most irritating part is that you NEVER update order delivery with tracking details, even though you claim there is "sometimes" a "short delay" for the system to display the tracking number. I have no idea when orders will arrive, ever... and the courier delivery service never calls either. On two occasions, the delivery person almost just left the building without leaving my parcel/order and without attempting to reach me in my office. It's a serious deterrent, and I won't be using your service in future if this continues - which it almost certainly will!!
0 replies
91 months ago
Why do you charge me for services not rendered??!
1st you change my bill cycle without consultation, then you don't allocate my 50GB data on new bill run date (27th), it's allocated a week late (on the 1st), and still I don't have my 10 000 MTN TO MTN minutes, despite sms message confirming allocation. To date, I have 347 MTN TO MTN minutes - this is the same on the 2nd number on my account. What's going on? You're quick to load the promo charges on my new month's invoice, but where's the service you charge me for?? Missing! 808 says many customers have the same complaint, why don't you notify your paying clients when you have these issues so that we don't waste our time calling & re-caling to query?? Ticket ref 1- ********** 6396
105 replies
91 months ago
DELETE THE APP NOW!
DELETING THE APP! Over an hour to receive 10 zinger wings and mash, with a driver with zero care. He took over 30 mins to get here, then I have to call him while i watch him sitting under the tree, just parked there doing nothing!!! So many times your service is bad! Try using the message service in the GET HELP section? Doesn't work either... the message refreshes itself and I have to retype my info 100 times every 2 minutes! I won't use you again!
0 replies
94 months ago
baby portions, man-sized prices.
Your food portions are ridiculously minuscule! Serious lack of value for money, considering how ridiculously over-priced you are. I never order from you, thought I'd give it a go today. Underwhelming taste as well. Nooit weer nie, sorry Nando's!
53 replies
98 months ago
PATHETIC service and overcharging loyal, paying clients!!!
Despite VARIOUS queries sent via 808datavalidation, your Facebook page, and emails to customer "care" (no response obviously): You once again OVER charged me R346.65 for "data use" on my April invoice. I have a R750 cap, and a bill credit limit which I've tried 1000 times to amend, without success. I loaded a R99 2GB data bolt bundle on the 1st of April, because once I run out of data, I'm unable to use ANY internet/online services (Whatsapp, Internet, etc)...nothing! I could not reload another bundle (thanks, same credit limit value forever!!) and as a result I was OFF LINE until 8 April, when my new month's bill ran. How then can you charge me R346.65 on my April invoice for DATA that I could not possibly have used, given the pathetic systems you have in place and lack of response you provided when I queried this a week ago? I'm sick to death of your pathetic 808 staff, your DON'T CARE attitude and your flawed billing systems that you manage like amateurs! We pay you top dollar for this, month after month and on time. I'm entitled to better service but I expect that as usual, nobody will give any time or attention to customer queries. Staff just get paid to show up, right??
53 replies
100 months ago
Pathetic service!!!
6 calls to 808 today, between 8h00 and 18h00. I've run out of data and I try to load a weekly 2gb for R99. Can't do this because apparently I have a usage limit of R500. I try to increase this myself via USSD and the MTN Business App, but I'm not successful. FIVE calls to 808 later....I'm still told by agents that it's done, when it isn't done!! Two agents advise that they have loaded the 2gb weekly for me. As at right now (6pm) I still don't have the data!! I had to buy 100mb from my FNB app just to get onto the data network. Meanwhile, my unbilled balance has increased by R250 - showing I am charged for data which I have not received!! Thinking a "team leader" would be able to identify the problem, I called a 6th time - Melvin / Marvin was audibly annoyed from the second he had me on the line - not equipped to manage situations where clients are frustrated! He has a lousy attitude and cannot string together half a sentence to ATTEMPT to offer some helpful information, it was cleary a bother for him to even investigate where what could have gone wrong - PLEASE pull our call, I beg you!! And then train him or replace him with someone competent!! All I managed to get from MTN is reference numbers ********** 23 & ********** 47 & ********** 8.... Can't WAIT TO CANCEL!!!!!
315 replies
Review Distribution
5 Star
5 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
9 (30%)
1 Star
16 (53.333333333333336%)