MP
Melissa P
Active since Aug 2017
8
Reviews
0
Industries
Reviews
8 reviews7 months ago
Webafrica – A Customer’s Worst Nightmare
Texting a brick would honestly be better than dealing with this so-called “support bot.” There is no direct contact number for any department – just WhatsApp, where you’re left waiting forever (20+ minutes if you’re lucky) for a response. When you do finally get through, you’re met with rude, *********** staff who keep bouncing you back to the bot, which then dumps you into another department. A complete circus. As a client who works from home and relies on fiber, I was left without internet for an entire day and night. Only at 17:25 the following day was I told it will take ANOTHER 24 hours to be fixed. Absolutely unacceptable. If only I had come to HelloPeter sooner, I would have seen the endless stream of bad reviews that perfectly describe this nightmare service.
0 replies
37 months ago
Do not count on them in an "Emergency"!!!
I had a medical scare last week with severe abdominal pains and had to rush to Olivedale ER @ 19H00. I could barely walk or talk, leave alone call the GetSavvi Claims Department. I am on the Plan B+TU , which counts for nothing. This was my first visit to a hospital in 19 years, since my daughter was born. In my opinion, this was an emergency, but according to GetSavvi case Management, "Please note that you reimbur*****t cannot be reviewed due to not medically justified." What does this even mean?!? I sent all requested invoices to include tariff codes etc. It really is so unfortunate that premiums go through without a hitch and this is the response you get in an emergency. I would not recommend them to anyone.
159 replies
51 months ago
You do get what you pay for :)
I've placed several online orders with Bella Luna and have always been impressed at their efficiency and quality service. Delivery did take a little longer in December but that was expected, due to the Festive craze but the consultants always kept me updated, which was appreciated! Highly recommend!
0 replies
51 months ago
Five Star Rating🌟🌟🌟🌟🌟
I am honestly so impressed with your level of service! Placed my order at 10am yesterday for a Hoover Vacuum cleaner and received my delivery at 11 am today. Firstly, the price was R400 cheaper than other retail and online stores. Secondly, UHQ's price included free deliver to JHB from PMB You really made my day with such excellent service! With all this in mind, I will definitely be recommending your store! Ps. Thank you for my goodies and keep up the great service! Totally love the personal touch! 💞
0 replies
63 months ago
Utterly disappointed - Bunch of thieving crooks
These bunch of crooks don't even deserve a 1 star rating! After reading all these reviews, I wish that I had come on here first. Like all the others, I have fell victim to their evil ways... - Steve came in, accessed the TV, quoted us R1500. - Took the part, 'apparently' fixed it. - Brought it back, installed it. (On a Saturday) - It made a weird noise, he said that the noise will go away, but if it doesn't, that we should call him on the Monday. R1500 was transferred to his ewallet. - Of course the noise will still there on Monday and now the TV switches off by itself! - We tried calling him, either no answer or he was leaving our messages read and not responding. - He did eventually answer and kept giving us excuses, some days he was too busy and on other days, he had no transport. We even offered to fetch him and that too was futile as it never materialized. - 2 weeks later, I eventually got a response from Sam, I texted by grievances to him for Steve's poor service. - 2 minutes later, Steve calls (first time ever as I have always made the calls to him) - Steve was very aggressive and became defensive (I have all the call recordings) I hope that this post can prevent other innocent people from being scammed by these opportunists.
0 replies
63 months ago
Utterly disappointed - Bunch of thieving crooks
These bunch of crooks don't even deserve a 1 star rating! After reading all these reviews, I wish that I had come on here first. Like all the others, I have fell victim to their evil ways... - Steve came in, accessed the TV, quoted us R1500. - Took the part, 'apparently' fixed it. - Brought it back, installed it. (On a Saturday) - It made a weird noise, he said that the noise will go away, but if it doesn't, that we should call him on the Monday. R1500 was transferred to his ewallet. - Of course the noise will still there on Monday and now the TV switches off by itself! - We tried calling him, either no answer or he was leaving our messages read and not responding. - He did eventually answer and kept giving us excuses, some days he was too busy and on other days, he had no transport. We even offered to fetch him and that too was futile as it never materialized. - 2 weeks later, I eventually got a response from Sam, I texted by grievances to him for Steve's poor service. - 2 minutes later, Steve calls (first time ever as I have always made the calls to him) - Steve was very aggressive and became defensive (I have all the call recordings) I hope that this post can prevent other innocent people from being scammed by these opportunists.
0 replies
69 months ago
Uncouth Service Delivery
Wow! After reading posts from other people that have been treated with the same disgusting and unethical service as I have, I wish to have seen these before I decided to support this local business. I would like to put on record that Nate McCathy is the worst Sales consultant that I have ever dealt with (and mind you, this includes cashiers, which we may have thought as some point, had anger issues). He has no idea about what he is doing there and how to communicate with clients. My order was meant to be delivered on Friday and was only delivered on the Tues the following week. His reason was that the driver tried delivering and no one was there to collect, which is nonsense as we have 24 hour security. A response from him states that "You can collect yourself" and this is 3 days later!! The driver eventually delivered and on his delivery notes, the delivery date was moved. Who moved this, remains a mystery. I have all mail trails and every voice recording. Should the company decide to actually do something about the Service delivery offered to clients, I will gladly share these with you. From myself, never again will I deal with them and a referral will never come from me.
0 replies
106 months ago
Past the point of disappointment
<p>Reading all these reviews, Im surprised that Homechoice is still in business... I have been a client of Homechoice for over 5 years now. Their items are good but the level of service delivery and processes are saddening...</p> <p>I recently placed an order for almost R10k. Half the order was delivered 2 weeks after placing the order. The rest of the items have been on stock reserve since the last 6 weeks! These are 2 pairs of shoes and 3 free items ie a rug, scatter cushion and something else. </p> <p>I have called in at the Callcentre 3 weeks ago, the agent explained that the shoes were out of stock and that they will be getting stock 2 days later. I accepted that arrangment and left it as that.</p> <p>I then called in a week later and the agent tells me the same thing... I was confused... You had the stock and now theres no stock and my order is being placed on stock reserve again... The agent apologised and I understood that there wasnt anything that could be done as there was no physical stock. The agent assured me that it will be dispatched. in the next delivery that they received. She apparently made a note on the system. Again, I left it as that.</p> <p>I then call in last week and now theres new feedback... they do have the stock of shoes but the *free items* are out of stock... What?!? I explained to her that the free items are not of importance and that that can always be delivered at a later stage.... She, like the others, assured me that she has made a note of it and that I should expect my delivery shortly, without the free items, as I agreed upon. I confirmed and again, I left it at that...</p> <p>I call in today, and selected the Financial Department. The agent there gave me the same feedback as the the agents before. After placing an order on the 20th of June 2017 and today being the 3rd of August 2017, I was not impressed in the least... As a diligently paying client, I honestly expected some sort of resolution. I ased to speak to the Manager on duty. She transferred me to the Manager. And like every call that they place on hold, which is a min of 15 min at a time, someone takes the call. The "Manager" tries explaining to me that they are out of stock... which I completely understand.... BUT, 3 weeks ago, my stock was promised to be delivered, 2 weeks ago, again my stock was promised to be delivered. Even a week ago, I was told that the stock will be delivered. The Manager tries explaining to me that they have a huge backorder and that my order is on "stock reserve".... I just dont understand that... My order has been on stock reserve for the past 3 weeks. Does the person that places the orders with their suppliers not know that they need to take into consideration the units on Backorder and the current orders that they have???????? Again, the manager tried explianing their process which, by the way, makes no sense. hence the unhappy clients and poor service delivery. He, like all the other agents assured me that they are getting another deliver next week, 8 August 2017. I requested that he confirm that this shipment will have my delivery and all he tells me is " Your order is on stock reserve" So now the expectancy from me, as a client is to "hope and pray that this is the ime for me".... UNACCEPTABLE!!!!!!!!</p> <p>I am at that point of no return, no one knows whats happening at homechoice. Clients have to just sit back and wait until the staff decides that they would like to assist. Im sure that the response to this article will be an automated response... " One of our agents will get back to you" Im not even expecting that to materialise. Clearly, service delivery is not of the highest importance for them.</p> <p>I will now wait until next week and update on the progress. Its sad that due to this, I will never recommend nor deal with them again. </p>
305 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
5 (62.5%)