Active since Aug 2017
We regularly buy the Hill’s Derm Complete for our yorkies, but we’ve noticed that your promotions only ever apply to bags of 10kg and larger. The smaller bags, which are the only size available for small dogs, are never included. If larger bags of Derm Complete for small dogs existed, we’d happily buy them, but since they don’t, we end up missing out on every promotion. It really feels unfair toward small dog owners who also support the Hill’s brand. Please consider including the smaller bag sizes in future promotions or offering bigger bags for the small dog range.
My mother and I usually order the wraps, while my dad always goes for the Double Delicious. When we first started buying from Barcelos George, the wraps were a decent size and the doubles were so full of chicken you could hardly close them. Sadly, things have gone downhill. The wraps have become drastically smaller, and last night’s Double Delicious was a real shock — it was basically just bread with cheese and hardly any chicken. For what you pay, the quality and value are simply not there anymore. Very disappointing.
On 09 July 2025, I placed an Uber Eats order from Fishaways George, and it turned into one of the most frustrating customer service experiences I’ve ever had. Shortly after placing the order, the driver (Lungiswa) messaged to say she was outside. I was taking a bath at the time, so I gave my mother the delivery PIN and she went outside—only to find no car, no driver. The driver then called me and started shouting aggressively, claiming no one had come out. I told her my mother was outside and she wasn’t there. I hung up, wrapped a towel around me, and went out myself into the cold—our street was dark and completely empty. I phoned her again and eventually saw a car with hazards on in the wrong street. When I told her this, she rudely insisted the GPS brought her to the right place and made no effort to come to us. She also began speaking over me in her home language to her passenger and ignored what I was saying. My mother ended up walking alone in the dark and cold to get our food, and the driver shoved the food into her arms without saying a word—no hello, no apology. By the time we got the food, it was cold. We have never had another driver struggle to find our address, so this was clearly due to a lack of professionalism. The automated response from Uber Eats completely dismissed everything I said. This is not how customers should be treated. I’m posting this here because both Uber Eats and Fishaways need to understand how poorly this reflects on their service. I’ve also emailed both parties directly and expect proper follow-up and accountability. Disappointed and appalled
On 09 July 2025, I placed an Uber Eats order from Fishaways George, and it turned into one of the most frustrating customer service experiences I’ve ever had. Shortly after placing the order, the driver (Lungiswa) messaged to say she was outside. I was taking a bath at the time, so I gave my mother the delivery PIN and she went outside—only to find no car, no driver. The driver then called me and started shouting aggressively, claiming no one had come out. I told her my mother was outside and she wasn’t there. I hung up, wrapped a towel around me, and went out myself into the cold—our street was dark and completely empty. I phoned her again and eventually saw a car with hazards on in the wrong street. When I told her this, she rudely insisted the GPS brought her to the right place and made no effort to come to us. She also began speaking over me in her home language to her passenger and ignored what I was saying. My mother ended up walking alone in the dark and cold to get our food, and the driver shoved the food into her arms without saying a word—no hello, no apology. By the time we got the food, it was cold. We have never had another driver struggle to find our address, so this was clearly due to a lack of professionalism. The automated response from Uber Eats completely dismissed everything I said. This is not how customers should be treated. I’m posting this here because both Uber Eats and Fishaways need to understand how poorly this reflects on their service. I’ve also emailed both parties directly and expect proper follow-up and accountability. Disappointed and appalled.
I placed an order from Fishaways George at 17:26. At 17:58, the app said my order was delivered — but nothing had arrived. I called the store at 18:28 and was told the driver had left “a while ago” with three orders and would be here soon. As expected, by the time my food finally arrived (around 18:33), it was cold — and to make things worse, the fish tasted undercooked, almost raw. Totally unacceptable. If you’re delivering multiple orders, you should at least ensure food is properly cooked and still warm when it gets to customers. Very disappointing service and quality — I expected much better from Fishaways.
We placed an order for a 3m sliding door, received it, didn't check it seeing we trusted that we'd receive the correct item, yesterday, when we wanted to install the sliding door we were quite surprised to see that the actual door is the correct size, but the frame is too small, we received a 2.7m frame, we phoned customer service, spoke to a person who wasn't very helpful, we have no idea when the courier is coming to pick up the door and when we'll be receiving the correct door and until whenever that happens we have to sleep in a room that's basically open...so I could get out of bed one night to go to the bathroom and someone could've just walked right in...
I've honestly been receiving the worst customer service from Sissy Boy...bought two pairs of FULL PRICED jeans online, we didn't like the fit and decided to return them, just to find out that it's now a markdown item and I have to return it in store, which is IMPOSSIBLE seeing I'm in GEORGE and the closest store is in CAPE TOWN and this is our last day to log a return before it's too late, I just keep hearing, "I'll speak to my manager and call you back," needless to say I'm still waiting!
This morning (1 July) like almost every other Saturday, we came to Ilali after our weekly EMS session, we train from 08:00-08:30 then head over to Ilali, never have we ever had such bad customer service like this morning, we’ve never been told we can’t come in as they only open up at 09:00, but this morning we were stopped and told we’re not open yet so we can’t come in. We’ve always been helped before 09:00 when Jono is there but this morning we got treated with so much disrespect…
Received the worst service at Vida E Caffè, went to your Garden Route Mall store to go buy the new Lotus Biscoff FrioShake, the barista informs us, with a rather rude attitude that their whipped cream is finished, but they’ll garnish the shake with some Biscoff biscuit, but the price remains the same. Not once did he offer to go buy cream at a store around the corner or even try to make plan.
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