SA
Sian A
Active since Aug 2017
9
Reviews
0
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Reviews
9 reviews14 months ago
Urgent Complaint – Unacceptable Experience at Steers Sunningdale West Coast Village
I am writing to formally escalate a deeply concerning experience I had at your Steers branch in Sunningdale West Coast Village, Cape Town, on 9 February 2025 between 2:30pm & 3:15pm. I frequently order from this branch via Mr D, and due to a severe intolerance to mustard, I always include clear instructions—written in CAPITAL LETTERS—requesting that no mustard be added to my burger. Despite this, my orders have repeatedly arrived with mustard, posing a serious risk to my health. In an effort to prevent this from happening again, I decided to visit the store in person. I went through the drive-thru and explicitly informed the staff member taking my order that my burger should have no mustard. I also emphasized that I cannot consume mustard due to health reasons. The staff member confirmed my request and relayed it over the microphone to the kitchen. When we arrived at the collection window, our order was handed to us immediately—prepared in what seemed like an unusually short time. Concerned, I specifically asked the staff member at the window to confirm once again that my order had no mustard, and she reassured me that it had been prepared correctly. However, upon returning home, I discovered that my burger was covered in mustard and was also missing the cheese sauce. Understandably frustrated, I returned to the store to resolve the issue. Upon arrival, I asked to speak to the manager. Unfortunately, I was met with complete indifference from the staff. When I requested to escalate the matter to the regional manager or franchise owner, the manager called the owner, Marius Smit, and handed me the phone. What I heard next was appalling. The owner, unaware that a customer was on the line, was shouting at the manager for calling him. This behavior was not only unprofessional but also indicative of a toxic work environment. When I attempted to explain my situation, Mr. Smit rudely interrupted me, dismissing my concerns before even understanding the full extent of the issue. He repeatedly cut me off, refused to acknowledge the complaint properly, and outright defended the store's mistakes instead of taking accountability. Even after the drive-thru staff confirmed that I had, in fact, requested no mustard, Mr. Smit continued to be combative, asking me, "What do you expect us to do?" This response was completely unacceptable for a franchise owner handling a legitimate customer complaint. Additionally, when I expressed concern about how quickly my order was prepared—raising doubts about its freshness—his response was that I should be happy that my food came out so fast. I have worked in the food and franchise industry for many years, and I have never encountered an owner who disregards customer concerns in such a dismissive and unprofessional manner. Furthermore, his treatment of his employees, as demonstrated during our call, was equally alarming. Employees deserve to be treated with respect, and the lack of morale in that store is evident. As a loyal Steers customer who frequents the brand at least once a week, I am extremely disappointed by this experience. Until this matter is properly addressed, I will no longer support Steers and will be sharing this complaint on relevant community platforms, including Facebook, HelloPeter, and Google Reviews, to ensure that other customers are aware of how this branch is being operated. I look forward to a formal response and immediate corrective action regarding: The repeated failure to follow critical food instructions that could result in serious health consequences. The unacceptable behavior of the franchise owner, Marius Smit, in handling customer complaints. The evident mistreatment of staff and overall lack of professionalism within this branch. I look forward to your urgent feedback.
0 replies
14 months ago
Urgent Complaint – Unacceptable Experience at Steers Sunningdale West Coast Village
I am writing to formally escalate a deeply concerning experience I had at your Steers branch in Sunningdale West Coast Village, Cape Town, on 9 February 2025 between 2:30pm & 3:15pm. I frequently order from this branch via Mr D, and due to a severe intolerance to mustard, I always include clear instructions—written in CAPITAL LETTERS—requesting that no mustard be added to my burger. Despite this, my orders have repeatedly arrived with mustard, posing a serious risk to my health. In an effort to prevent this from happening again, I decided to visit the store in person. I went through the drive-thru and explicitly informed the staff member taking my order that my burger should have no mustard. I also emphasized that I cannot consume mustard due to health reasons. The staff member confirmed my request and relayed it over the microphone to the kitchen. When we arrived at the collection window, our order was handed to us immediately—prepared in what seemed like an unusually short time. Concerned, I specifically asked the staff member at the window to confirm once again that my order had no mustard, and she reassured me that it had been prepared correctly. However, upon returning home, I discovered that my burger was covered in mustard and was also missing the cheese sauce. Understandably frustrated, I returned to the store to resolve the issue. Upon arrival, I asked to speak to the manager. Unfortunately, I was met with complete indifference from the staff. When I requested to escalate the matter to the regional manager or franchise owner, the manager called the owner, Marius Smit, and handed me the phone. What I heard next was appalling. The owner, unaware that a customer was on the line, was shouting at the manager for calling him. This behavior was not only unprofessional but also indicative of a toxic work environment. When I attempted to explain my situation, Mr. Smit rudely interrupted me, dismissing my concerns before even understanding the full extent of the issue. He repeatedly cut me off, refused to acknowledge the complaint properly, and outright defended the store's mistakes instead of taking accountability. Even after the drive-thru staff confirmed that I had, in fact, requested no mustard, Mr. Smit continued to be combative, asking me, "What do you expect us to do?" This response was completely unacceptable for a franchise owner handling a legitimate customer complaint. Additionally, when I expressed concern about how quickly my order was prepared—raising doubts about its freshness—his response was that I should be happy that my food came out so fast. I have worked in the food and franchise industry for many years, and I have never encountered an owner who disregards customer concerns in such a dismissive and unprofessional manner. Furthermore, his treatment of his employees, as demonstrated during our call, was equally alarming. Employees deserve to be treated with respect, and the lack of morale in that store is evident. As a loyal Steers customer who frequents the brand at least once a week, I am extremely disappointed by this experience. Until this matter is properly addressed, I will no longer support Steers and will be sharing this complaint on relevant community platforms, including Facebook, HelloPeter, and Google Reviews, to ensure that other customers are aware of how this branch is being operated. I look forward to a formal response and immediate corrective action regarding: The repeated failure to follow critical food instructions that could result in serious health consequences. The unacceptable behavior of the franchise owner, Marius Smit, in handling customer complaints. The evident mistreatment of staff and overall lack of professionalism within this branch. I look forward to your urgent feedback.
0 replies
18 months ago
Sales Staff at Autocity are rude and disrespectful - Terrible Customer Service!!!!!!!!!!!
I recently had a horrible experience with who I assume is a salesperson working for Autocity group Heidelberg. His name is Bheki Ndlovu. There is a special happening at the moment for the Cherry Tiggo. My husband and I both enquired once as it was something we were looking for. Bheki contacted us and was very helpful in the beginning, took our details and put the pre-approval application through. My application was declined and he called me saying the reason was due to missed payments from my side with a bank. I explained the situation to him and told him this was in fact incorrect as the bank had previously made a mistake which i fought for 2 years due to the fact they listed me 4 times for the same account which can also be found on Hello Peter. He then said to me he can definitely assist me and to forward the proof of this to him which is what I did. I then received a message from him on Friday saying he would get back to me on Monday. I also left a message for Hennie the Branch manager to contact me and am still waiting. Is this how you treat potential customers? Fast forward to Monday (Today) and I received a call from Autocity asking about my enquiry. I then spoke with Bheki and it almost felt like I was speaking to a completely different person. He was very rude, told me I enquired a few times otherwise the company would not have called me and when I tried to tell him this is incorrect, he blatantly made me out to be a ****. This was not even the worst part. He then told me, there is nothing he can do for me as I have a judgement against my name and that I need to take this up with the bank and credit bureau. I have never and still do not have a judgement against my name, so surprised I asked him to please send me the accurate information as to why I was declined as this does not sound correct. He then became even more rude and would not verify this information. Now I have different reasons for being declined and he just tells me to contact someone else. One cannot merely make up a reason for being declined after saying it was for one reason and then gave me a different reason a few days later. He further blocked me after me asking him for the exact reason. His customer service is shocking and because it was not an "easy" deal he went on to become very rude. This makes your company look awful and really upset my day as I do not have any judgements and never have. When checking with the Bureau they also confirm there are not judgements. So why am I being told I am declined due to a judgement that never existed in the first place??????
53 replies
18 months ago
FNB - Worst bank In South Africa
This was my previous review on FNB. Since then they have removed information from my credit report, however I am still being declined and the reason for this is that I missed payment with FNB which is not correct. The same bank that caused me all these problems are the same bank declining me due to missed payments. My credit is a BIG MESS due this and how am I able to do anything? Below is my previous review: WORST BANK IN SOUTH AFRICA!!! RUINING MY LIVELIHOOD WITH NO SERVICE - LIST THEI CUSTOMERS SO MANY TIMES FOR THE SAME ACCOUNT! - SHOCKING Please would someone assist me. I have been struggling with FNB for years now. I took a Temp loan with Fnb and went through some financial difficulties during the covid period where I defaulted on payments. Once my financial situiation changed, I made arrangements to pay this account off and was doing so every month. Last year May when trying to apply for a new home to rent, a credit check was done and I was declined. When looking at the reasons I saw that I was listed for the 1 exact account I was paying 4 TIMES. The amount still owed was R2900 and then because I was listed 4 times for the same account - my affordability was shocking. It said I need to pay FNB over R10 000 per month. I queried this with the attorneys and have all the email correspondence showing that this in fact incorrect and a letter confirming I was makinig payments monthly. The listings on my name was not updated and this then showed as missed payments for the last few years. I AM FUMING!!! I have not been able to take out any credit since and this is affecting me BADLY! The acccount has been settled months ago yet I am still listed as outstanding for more than one account and STILL SHOWING AS MISSED PAYMENT EVERY MONTH. I HAVE BEEN UNABLE TO DO ANYTHING, APPLY FOR RENTAL CONTRACT, I CANNOT OPEN ANY ACCOUNTS WHEN I HAVE NO MORE DEBT. I EXPECT THIS TO BE FIXED AND I WILL BE GETTING LAWYERS, OMBUDSMAN WHATEVER I NEED TO DO TO MAKE SURE FNB IS HELP RESPONSIBLE FOR THEIR POOR SERVICE! FIX THIS RIGHT NOW PLEASE!
106 replies
19 months ago
TERRIBLE QUALITY FURNITURE FOR HIGH PRICES!!!!!!!!!!!!!!!!!
I am writing to express my absolute frustration and outrage with the appalling service and product quality we have experienced with your company. Less than a month ago, we visited your store and decided to purchase a modular lounge suite, which was marked down to R15,999. We took this set on credit, only to be completely shocked by the ********** condition of the couches upon delivery. The couches arrived with a visible dent/hole in the back, the cushions were poorly stuffed and flimsy, and the overall finishing was disgraceful. Even your own staff admitted that these couches were in unacceptable condition. It was agreed that they would be replaced, which we accepted reluctantly, as there was no way we would pay that much for such shoddy furniture. We were told the replacement couches would arrive on Monday. It is now Thursday, and we have not received a single call from the warehouse. No couches, no update—nothing. The level of disregard for your customers is absolutely astounding. Furthermore, we expressed to the store manager, Esmerelda from the Cape Gate branch, that we are extremely worried about the quality of the replacement couches given the nightmare we’ve already endured. She assured us she would follow up, yet here I am—still waiting for her call. Is this how you treat your customers after delivering defective goods? To make matters worse, today I see an adverti*****t from House & Home promoting the same couches we purchased for R15,999, now on special for R13,999. How is it acceptable that I am paying more for couches that arrived damaged, while others now pay less for the same product? When I inquired about exchanging the couches, I was told that I would need to go through a brand-new credit application process, with new credit checks. This is absolutely unacceptable. I was already approved for a R19,000 credit limit, and having multiple hard searches on my credit record is damaging to my score. Why should I be penalized further because House & Home cannot deliver quality furniture? This entire situation is beyond infuriating. I demand that this issue be resolved immediately. I will not stop escalating this complaint until someone at House & Home takes responsibility and fixes this disaster. The only commendable person in this whole debacle has been James, the sales associate, who has gone above and beyond to assist us. Frankly, it’s embarrassing that someone in his position is doing more to rectify this than your management team. Sort this mess out, or I will be left with no choice but to take this matter further.
0 replies
20 months ago
GL ATTORNEYS NOT PAYING THE MONEY PAID BY ME TO FNB - USELESS STAFF THAT HAVE NO IDEA WHAT THEY ARE DOING! USELESS SERVICE ! BECAREFUL OF FNB & GL ATTORNEYS!!!
I have had endless trouble with GL Attorneys & FNB. I had a temp loan with fnb which i defaulted due to financial struggles. When my financial situation changed, I made arrangements and was paying my account. When trying to apply for a property to rent in 2023 I was declined showing I owed FNB over R10 000 per month month when the outstanding amount was only R2900. I got in contact with GL Attorneys and had to deal with abuse so many times and no one was prepared to assist. Upon further investigations, I found that I was listed 4 TIMES for the same account. I showed the proof of this via email to GL Attorneys and the matter was so called escalated. The account has since been paid off, however I am still being declined everywhere saying that I have had 4 accounts with fnb that is in arrears. I have tried to sort this out with both FNB & GL Attorneys with no end in sight. No more responses to my emails. I have requested the "recorded calls" so that I can use this as proof to get this sorted out with no luck. I was dealing with CHANE HARMSE who was at first trying to be helpful but since no longer responds to any communication. this is affecting my livelihood!!!!!!!!!!!!!!!!!!! I will now be taking this further with lawyers, ombudsman, whoever I need to to hold both GL Attorneys and FNB responsible for this and the struggles I have been facing due to this. I have paid off any debt on my name and have had no debt for months. yet every time I try to apply for a new home or anything I am declined due to this same issue. I would like ALL MY CALL RECORDINGS AND I WILL BE TAKIING THIS FURTHER ON THE LEGAL SIDE. FIX THIS ISSUE ASAP!
53 replies
20 months ago
WORST BANK IN SOUTH AFRICA!!! RUINING MY LIVELIHOOD WITH NO SERVICE - LIST THEI CUSTOMERS SO MANY TIMES FOR THE SAME ACCOUNT! - SHOCKING
Please would someone assist me. I have been struggling with FNB for years now. I took a Temp loan with Fnb and went through some financial difficulties during the covid period where I defaulted on payments. Once my financial situiation changed, I made arrangements to pay this account off and was doing so every month. Last year May when trying to apply for a new home to rent, a credit check was done and I was declined. When looking at the reasons I saw that I was listed for the 1 exact account I was paying 4 TIMES. The amount still owed was R2900 and then because I was listed 4 times for the same account - my affordability was shocking. It said I need to pay FNB over R10 000 per month. I queried this with the attorneys and have all the email correspondence showing that this in fact incorrect and a letter confirming I was makinig payments monthly. The listings on my name was not updated and this then showed as missed payments for the last few years. I AM FUMING!!! I have not been able to take out any credit since and this is affecting me BADLY! The acccount has been settled months ago yet I am still listed as outstanding for more than one account and STILL SHOWING AS MISSED PAYMENT EVERY MONTH. I HAVE BEEN UNABLE TO DO ANYTHING, APPLY FOR RENTAL CONTRACT, I CANNOT OPEN ANY ACCOUNTS WHEN I HAVE NO MORE DEBT. I EXPECT THIS TO BE FIXED AND I WILL BE GETTING LAWYERS, OMBUDSMAN WHATEVER I NEED TO DO TO MAKE SURE FNB IS HELP RESPONSIBLE FOR THEIR POOR SERVICE! FIX THIS RIGHT NOW PLEASE!
212 replies
105 months ago
Extremely slow with their claims
We had an accident May 2017, The accident was definitely not our fault and we provided all the evidence (Pictures) etc. We were told that we would need to pay the excess upfront and that we would then need to claim it back. My fiance has been dealing with Christelle Du Plooy who has been anything BUT assisting. She tells us that she will get back to us and if she does it is with the same (Copy/ Paste) email that she has sent us before. We get told that they are waiting for feedback and every time a different adviser is working with this claim. Up until now we have no real feedback and NO sense of urgency. One is expected to pay their installment timeously which was done, yet no follow through from the insurance company. Really disappointing.
0 replies
106 months ago
USELESS SERVICE - FNB
<p>Firstly I would like to say... I once though FNB was a great bank. My Fiance and I both changed our banks to Fnb. Now I truly can say, I have not had this much of a headache from one bank EVER! They debit my account as and when they want to. They debit without authority and when I call I get told that I am wrong and will not even be given the time of day to explain the situation to them as they were in the wrong. After phone calls, going to the branch and more phone calls. Finally they call me back to apologize as they were wrong and should have listened to me in the first place. I had to wait 3 days for the refund of money that was not even supposed to be taken in the first place and was told that they would make sure it did not happen again. Exactly one week later and guess what... They debited my account again. I then had to call in again and explain the situation again where I get a very rude team leader that has no idea what is going on. I am very upset and now have to beg and plead for MY money back that they had no authority to take in the first place. I am going to name and shame the team leaders involved as I do not agree with your work ethic and if this is the calliber of people that represent fnb then we will definitley be closing our accounts with fnb and going to a different bank. </p> <p>Person I first dealt with who was extremely rude and did not give me time in day to explain the situation where I actually ended up being correct and assured me this would not happen again: Madelein Dreyer : ********** </p> <p>Person who I dealt with today who would also not listen and very unhelpful: Monib Davies ********** </p> <p>I need my money back in my account and since this is fnb's wrong doing, I am not prepared to wait. I will hold FNB liable for all the late payments I was unable to make as well as the difficulties they are now causing me as I have no money in my account. </p>
61 replies
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5 Star
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4 Star
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3 Star
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2 Star
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1 Star
9 (100%)