YP
Yazeed P
Active since Aug 2017
10
Reviews
0
Industries
Reviews
10 reviews6 months ago
NEVER BUY THROUGH ONLINE STORE
Worst online shopping experience ever. The website itself is slow and terribly designed. The service is terrible. If there's a discount, don't let it entice you. Rather buy through other channels. In fact, rather buy Xiaomi and Huawei devices. You'll get better products with better service. I have multiple brand new Samsung devices and I still get treated like this. Definitely switching to other brands
106 replies
39 months ago
Avoid FNB at all costs (or it will cost you)
I contacted FNB to let them know that money was deducted without my authorisation from my "premium" credit card account. I'm told they'll investigate the matter and will get back to me within 5 - 7, or 7 - 10 working days. It's been 14 or 15 days now and not only have they not resolved the issue, they haven't even given me any kind of update or feedback. When I use the chat app, I never get through to someone in the fraud dept. When I get through to someone else, they allegedly transfer me but I've never actually been transferred. When I call I wait on line for hours (yes, I counted over 2 hours waiting time on one occasion) and no one answers. I want to close the account but cant until there's a zero balance. I cant get it to zero because FNB isn't getting back to me. I hate FNB with a passion and want to leave the bank as soon as possible and scream it from every rooftop and social media channel PS. This is the concise version of the back-and-forth that I've been going through
176 replies
50 months ago
Surprisingly Great
These guys really surprised me with their fantastic service. I had initially booked a car via Woodford Car Hire at King Shaka International Airport but, due to the terrible service that I received, I was forced to find an alternative. This was a very busy morning and most "famous" rental companies were unable to assist. I work in Marketing and when I walked into Capital Car Hire the first time, I immediately walked out again. The branding and decor did not instill confidence and trust. Every other car rental company had rented out all their cars so, I had no choice but to take what I saw to be a risk and see if Capital Car Hire could assist me. And boy was it a case of not judging a book by its cover. They were very helpful. All their cars were booked out but, they had a brand new one on the way and assigned it to me. When I say brand new, I mean that we removed the plastic from the seat and body panels before we got in to drive off. Upon return they were quick and efficient. They also returned my deposit faster than their standard time frame. It was a pleasure using them and I'll definitely use them again in future.
0 replies
50 months ago
Good Customer Care Service
I originally came to HelloPeter to complain about the terrible service that I had received at the King Shaka International Airport branch. After following up directly with the branch for 2 weeks to resolve my issue, I was at my wits end. Within an hour of leaving a review here on HelloPeter, I was contacted by Woodford Car Hire's customer support, specifically Shailene, who very quickly assisted and resolved my query. I highly commend her for her efforts and wish that the same level of professionalism and service-orientation were instilled within their in-person staff at King Shaka International. If I were to only rate my experience with Shailene, I would have rated Woodford Car Hire 5/5 but, the in-person experience and follow-ups were terrible and therefore I would rate my overall experience as 3/5
53 replies
50 months ago
Literally Thieves
I tried to contact them before booking a vehicle via their online form to ask about payment methods. I didn't get a response and felt it safe to assume that they work like every other car rental that I've ever dealt with. When I arrived to collect the car, the lady flat out refused to assist me because I had a cheque card and not a credit card. Even after I offered to pay a bigger deposit or a cash deposit. As I left, stranded for a few hours, she said that they will refund my booking deposit shortly. That was over 2 weeks ago. Every time I contact them, they either don't reply or say that someone will contact me. Yes, they contact me to say that they will contact me. Now, you might think, "But the booking deposit is just a couple hundred Rand" To that I would say, if it's so little then why do they have such a big problem refunding it? Terrible service.
53 replies
53 months ago
You get even less than what you pay for
You get LESS than what you pay for... Rain's business model is simple: Offer cheap products, provide terrible service. The idea is that their products are cheap and therefore you have no right to complain. Rain is like the 'dodgy mechanic on the side of the road' version of an Internet Service Provider There is nothing 5G about their 5G. My mobile hotspot on any other mobile network is faster and more reliable. Seriously, it's not worth it. They need to pay you to deal with their terrible products and lack of service
53 replies
53 months ago
Platform built to get money for themselves, not jobs for unemployed
I'd give them a zero but, HelloPeter doesn't have that option. The platform is clearly directed at businesses to attract funding, not to actually help people get jobs. They do not care about you or your job. You will jump through a million hoops and they'll never even give you an update, let alone a rejection. I spent a whole 8 months applying for different "opportunities" on this platform and never heard from any actual human being.
0 replies
92 months ago
Try and get your refund back... if you can
If you go with Discovery you are guaranteed 2 things: (1) Your premiums will skyrocket within a very short period of time (2) When you eventually have enough of their abuse, you will have a difficult time cancelling your premium and getting your money back. When I tried to cancel, their consultants flat-out refused to cancel my policy (on a car that I've already sold) - If you're from Discovery and reading this, go ahead and listen to your call recordings. Then they take my money on the car that's been sold on my account. I now have to call them again to cancel and request a refund. Luckily this time I spoke with a young lady who didn't put up a fight on the call to cancel and assured me that my money would be refunded within 5 to 7 working days. 7 working days pass, I give them the benefit of the doubt - WARNING! Don't ever go easy on Discovery, they thrive off this - I call them again and find that they haven't even started processing the refund yet because, they were waiting for the removal of the DQ-tracker (which was removed 7 days previously). I am told on this call I find that had I not called Discovery to check on the refund, they would not have processed my refund because their internal systems didn't pick up that the tracker had been removed ages ago. Therefore, I now have to wait an additional 4 - 6 working days (apparently that's an improvement on 5 - 7 working days). I ask to have my call escalated because, I don't want to hurl my utter frustration at this consultant that was assisting me today while Management sit cosy without any heat for their failures. Apparently they don't take escalations either. Basically, they took a premium on a car that they knew I had already sold, then delay in paying it back, earning interest on all the premiums that they delay in repaying. Meanwhile, we have to spend even more money on airtime to keep calling their calling and losing out on the use of our own money and potential benefits derived therefrom. I am now officially a Discovery detractor and will be very vocal about it.
105 replies
103 months ago
Bring Jennifer Back!
Unlike most people who complain about Telkom, I've had relatively decent experiences with Telkom. The best ever service I received was from a lady named Jennifer at Telkom's franchise store in Canal Walk. In my opinion, this franchise should have its licence taken away as they clearly don't care about protecting the reputation of the brand. After having the licence taken away, all the male staff needs to be fired. They very clearly hate their jobs and it shows on their faces and the service they deliver to customers. On Tuesday 24 October I went to the store and dealt with Kuda (surname unknown) who was meant to process an upgrade to my LTE account. Before I left the store he told me that it would be activated by COB of Wednesday the 25th or at the very latest Thursday the 28th. Nothing has happened and according to the helpless call centre, there is nothing on the system even showing I requested an upgrade. I haven't received any calls or sms's even with updates as Kuda had promised. I tried to call the store but, the phone is NEVER answered and leaving a voicemail is equally useless. Sadly, service means a lot to me. I would pay a premium price for excellent service. It is with this in mind that I will now be looking to get Fibre from a different provider instead and finally leave a brand that I've promoted amongst my networks for years.
61 replies
105 months ago
Everything that is wrong with online shopping
My wife has downloaded the Spree app and decided to try it out. After going through the entire process to purchase the item, she gets an error message. Despite this, a deduction appears on my cheque card. I call the call centre and I'm told that their was an error on their system. The money was "reserved" on my card and a "ghost order" has occurred. I was then instructed to go through the payment process again and promised it would not double-debit my card, as their system would match my payment to the ghost order that was placed. Instead their system cancelled the order without releasing the funds back into my account! The call centre agent then tells me to contact FNB to release it for me. Instead FNB tells me that I need to fill out a form, after which it would take 5 to 7 working days for the funds to be released back into my bank account. But in order for me to complete the form I need written evidence from spree about what happened. But I was on a call remember, so I tried to email them, message them on FB and any other way that I could think of and no reply. A further 2 working days has passed. Still not reply. There's no store to go to to complain. And this is why I will never support Spree again and will discourage everyone I know from ever shopping through them. Superbalist and Takealot are the only true online retailers in South Africa
61 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
1 (10%)
2 Star
0 (0%)
1 Star
8 (80%)