LS
Lerato S
Active since Aug 2017
23
Reviews
0
Industries
Reviews
23 reviews1 month ago
Worst service
FNB escalating each time I call in, I’m fed up
53 replies
1 month ago
Standard Bank horror
I am writing to formally lodge a complaint regarding my recent experience at the Fourways branch of Standard Bank. On the 26th of February 2026. I visited the Fourways branch after being unable to print my bank statement at the ATM due to repeated error messages. After waiting for approximately an hour, I was assisted by a consultant who informed me that I would be charged R100 for a bank statement. At no point was it clearly explained to me that this fee was charged per page. Only after the transaction was completed did I realise that I had been charged a significantly higher amount because the fee app**** to each page printed. I feel strongly that the pricing was not properly disclosed, and I was not given the opportunity to make an informed decision before the statement was processed. Additionally, I experienced the interaction as rushed due to closing time, which further limited any clarification. Had the ATM been functioning correctly, I would have used the self-service option and avoided these charges entirely. I respectfully request: A full reversal of the statement fees charged, or at minimum a partial refund as a gesture of goodwill. A formal explanation of the pricing structure and why the per-page cost was not clearly communicated before processing. Confirmation of steps being taken to ensure clearer fee disclosure to customers in future. I trust that this matter will be handled promptly and fairly. I look forward to your written response within a reasonable timeframe.
371 replies
4 months ago
*****sters who must just close down already
The one star rating is only because I have to click on it. I paid 75 rand next day delivery on the 12 th of December and I only received my package on the 14th of December, I have requested that I want a refund of my 75 rand and till today nothing has been paid. I am told that I must contact Takealot credit however I paid cash for the order so I don’t know who you think you are fooling .I want my money !!!! Somebody better get back to me . Why offer next day delivery but never stick to your word. Give me my money !!!!I will never ever use your useless service
0 replies
6 months ago
Never ordering from Makro online
Good day, I have the most unprofessional experience with Makro online, on the 27th of October I made an order with Makro and I used my address as stipulated under location which essentially gives you the stock available near to you. I made my order only to see a wrong address showing .I called in first thing in the morning yesterday and was advised that it can be changed as it’s still on processing, this is the same thing I read under your website that delivery address can be changed provided that the order is on placed and not dispatched. I then got a notification that my order is handed over to courier and the old wrong address was still showing. I then called in again and I was still advised to relax it’s sorted out. I have an email from today at 12:30pm, saying that my address is amended and it’s sorted. To my surprise at 1pm the courier called saying he is at the address which was wrong. I am livid!!! I want my order and I don’t want any refund or cancellation. I want this fixed because I was reassured and **** too.
390 replies
6 months ago
Daylight *******
Daylight *******, I paid R90 for next day delivery but my order is moved to four days later!!!! It’s my daughter’s birthday present and if I wanted it to come days later I would have just went to a store to purchase something. My package must be delivered today or just cancel and refund !!!!
53 replies
11 months ago
**** service
Can someone from Wonga call centre call me as I am fed up with their lies and non existing call centre. My number is +27832092151 Last week I posted the below on hello Peter and still no call : WONGA ****** I app**** for a loan on the 21st of April 2025 for the amount of R8000 and my loan agreement says that I need to pay R 10446.23, with monthly payment of R 1741.04, I have agreed to that. On the 23rd of May 2025 WONGA decided to debit R2016.04. I tried to call the call centre and of course no answer after 30 to 45 minute calls. I have emailed and I am being told I chose a death cover of which I didn’t and my loan agreement doesn’t even mention it so can I please be assisted I am not gonna be paying an extra 2000 rand for something I didn’t choose and something that was not stated on my loan agreement. Can someone call me and sort this out
106 replies
11 months ago
WONGA ******
<div>I app**** for a loan on the 21st of April 2025 for the amount of R8000 and my loan agreement says that I need to pay R 10446.23, with monthly payment of R 1741.04, I have agreed to that. On the 23rd of May 2025 WONGA decided to debit R2016.04. I tried to call the call centre and of course no answer after 30 to 45 minute calls. I have emailed and I am being told I chose a death cover of which I didn’t and my loan agreement doesn’t even mention it so can I please be assisted I am not gonna be paying an extra 2000 rand for something I didn’t choose and something that was not stated on my loan agreement. Can someone call me and sort this out .</div>
956 replies
16 months ago
Nonsense service
I just visited maponya mall Mac Donald and I claim 5000 pts for a chicken fold over .The screen kept saying that the offer had already been redeemed, there was no one there to assist by the machines and by the time I finally got help I was told “my bad the timer has run up and you have lost the points” this is rather disgusting as it was not my fault and had there been someone to assist customers maybe I would not have had to experience all this nonsense.I left and didn’t continue to even bother with my order.What nonsense service
0 replies
23 months ago
Useless company
Mister sweets and their customer care is disgusting.It has been three weeks since the courier picked up your rotten sweets and of course no one has updated me on their investigations even though I have sent an email.Can someone contract me because it is not my job to be up and down contacting your customer care as if I am servicing you !!!!!!!
0 replies
23 months ago
Horrible customer experience
If a whole customer service of Woolworths is so pathetic then wow I don’t know. There was a block on my store card account and I was told I need to visit any Woolworths store to submit my proof of income and bank statement.I went to the Cresta branch on the 6th of May and was verified and I was told I would be called with in 48 hours and of course that has not happened.I just got off the phone with Woolworths customer service and they say there’s no call that was made or any verification even though I remember clearly being given the phone in the store to be verified by someone from customer care.I am now being told to submit my bank statement straight from my bank statement.Why was I not told all of this when I was in store,because now I take it as I wasted my petrol and time driving to a store for something not done.Another issue I have is that I app**** for this account online and the store card was meant to be delivered to Maponya mall in 3 working days .I app**** for this account in march and of course I do not have a card yet ,I was using a virtual card all along .can someone sort this mess up cause I am livid right now .I am paying for an account I can’t use .what poor service I have received from Woolworths.
0 replies
Review Distribution
5 Star
2 (8.695652173913043%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.3478260869565215%)
1 Star
20 (86.95652173913044%)