LC
Lebohang C
Active since Oct 2017
14
Reviews
0
Industries
Reviews
14 reviews5 months ago
VERY BAD SERVICE DELIVERY
I sent my parcel using PAXI (PEP Fourways Mall) on the 14th of October and paid for their most expensive option because i wanted my parcel to be delivered soon. This was my first time using PEP and PAXI.i was looking forward to a quick and affordable way to get my parcel delivered without any hassles. Little did i know that on the 07 of November my parcel is still stick in Boksburg and i had to contact t PAXI and an escalation case was created on the 03rd of November . They mentioned it takes about 48hours turnaround time to get a response. Till today i haven't heard anything. I contact them Wednesday on the 12th of November and still no communication nor update. I am living if anything happens to my parcel i will sue this company and t=why cant they bring it back to me.
0 replies
13 months ago
Contract deal gone wrong
Such bad services. My husband has a cell phone and laptop contract with Telkom. This cellphone contract is limited to 2GB monthly. Data on the sim card was depleted without an sms or having site of data running short. once we were aware that the data has depleted by checking online, my husband couldn't make calls but could receive calls and cant use his data as well. Such an inconvenience, when he contacted Telkom the explanation was you have used more that your monthly limit hence we decided to lock your number. How ridiculous, what is the use of taking a limited data contract if they are going to allow you to go over the limit without your control afterwards block you then no assistance until your next debit order. This is so inhuman and the most outrageous thing is at Fourways mall when i went on behalf of my husband since he was at work. They informed me that i can not query on his behalf but trust me if i were to make payment on his behalf, they will gladly accept that. These companied need to review their policies. Their reason is credit is the one responsible. My husband will definitely be cancelling the contract soon. if this is the way they handle their contracts.
0 replies
14 months ago
Bad Service experience- Deposit payment
What a bad experience I've had with AVIS care rentals. Its 18 days later since i have returned the car and they haven't paid my deposit back. I spoke to the supervisor on the 11th day since return and she said they have done a manual payment and it should take about 72 hours, they will communicate with the bank to check if they have received the manual instruction. She was promised to call me 2 days after to check but 8 days later no one from AVIS has called and i have not received my deposit. Their Slogan is Customer's first which it means, we are here to ensure the satisfactory of our customers. I am very disappointed because the terms and conditions i have signed clearly said my deposit will be paid 10 days after i returned the car. If there was any damage to the car, Avis will not even bother but take my money as they please because it is favorable to them. In this case it me running after them. I will never use them again.
301 replies
28 months ago
BAD Service and *********** workers
Such and *********** government service. These online services which don't work properly and there is no number to contact that Actually works. The Call center is terrible the line is always not available , you might be lucky to get through. These government officails dont have such problems hence they dont care , even bother to hire people who actually work and want to help people. educated workers , determined workers. I have been calling Lekalakala and he is suppose to be a Mananger but never available over the phone nor email. Doesn't attend to Urgent matters. Randburg Office Manager: Herman Lehasa Lekalakala lehasa.lekalakala@dha.gov.za Randburg, Gauteng, South Africa This Number : 0800 60 11 90 IT DOESNT NOT WORK. UPDATE CONTACT INFORMATION PLEASE. Births, Marriages & Death (BMD) - Xolile Ntaba Xolile.Ntaba@dha.gov.za- Also tried contacting this person, attitude and *********** people, how is our government so proud to hires people who are do not care about our peoples well being
0 replies
29 months ago
Bad Service
As the Parent company it should be your responsibility to ensure the customer service is your Top priority as you are the middle man to these providers. These SLA times should be reviewed since every situation / fault. this should also be driven by Afrihost. But these no weekend services or call lines unavailable its one of the most inefficient things to have. Been communicating since i logged the call this morning but no way forward,.
0 replies
29 months ago
Bad Service
We just recently joint Openserve and what a ********** experience. Why do these companies don't provide serve during the weekend and because faults can occur at anytime any point, 24/7 customer care line should be provided. We reported a fault through the Afrihost WhatsApp line early in the morning , the whole day we were not able to get assistance. The most disappointing of it all is there is no direct line to call during weekends, which means we solely reply of the afrihost WhatsApp line which doesn't HELP AT ALL. This is such an absurd services Tomorrow its Sunday, no Technician will be set out, which mean Monday i MIGHT GET some assistance. Insurance business understand the kind of business and service they provide, hence there are 24/7 lines to CALL for their customer care .
129 replies
31 months ago
Bad service and bad Geyser installation
My geyser has was faulty and the manufacturer voided the warranty 4 days it was installed in 2021. We didn’t have hot water for almost 2 weeks.. The manufacturer sent out someone to come and install the geyser on the 14th of September 2023. Everything went well but today on the 17th the water is called AGAIN. We have called the 24/7 landline but we have been waiting for almost 2 hours. I am so angry why a 24/7 line is taking so long. Now it’s such an inconvenience again and with load shedding my kids are suffering. Job card : 7262
0 replies
39 months ago
Poor Service
What a terrible 3 years it has been for me to change my marital status to divorce. This is how government systems and procedures fail us as South Africans . I submitted all documents required in 2021 August at Home affairs Randburg. Filled the form to re-instate my maiden surname back. A divorce which was handled out of court and uncontested divorce, a decree was granted June 2021. I am very upset at how my matter was handled at home affairs. Went back to December 2021 to check whether my Marital status as changed and they check and informed me yes. I went back 2022 July and yes confirmed everything is in order, my maiden surname has been re-instated, ignorance from the workers and how unqualified they are, didn’t seem to inform me that head office of home affairs has not concluded on my application. Their system shows no explanation whatsoever and i as the customer have to contact the stupid call centre where you get no answers but a reference number. My reference number is 2301544446 . My call was assigned to Nolusindi early January this year. She informed me that I have to re-submit my divorce decree and ID to her. Did right away and she further responded to say I have to go back and do an online verification where the matter was submitted. This is was not clear enough nor understood what the request was, I therefore sent her a pleading email to ask for a call back and she had my contact number to explain what she means. And guide me to where to from here. She had my number because at the beginning of the case she called me on my cell to inform me that she will be dealing with my matter. The last email and communication with her was on the 19th of January 2023. She hasn’t responded till today. I tried calling Xolile Ntaba , but her line is always busy. Why have contact details on websites for enquiries but no one answers the call. This is a serious case. I want to register my new marriage but because the incompatibility of home affairs departments , is failing me. I can not 3 years later be still married to my ex husband.
0 replies
68 months ago
Nedbank Home loans application unsuccessful
I am currently in the final stages of concluding my divorce, settlement letter signed by me and my ex husband and our lawyers and family advocate. It has been concluded in terms of how we are slitting our assets since it was a COP marriage. I have contacted Nedbank to ask for removal of my spouse on our joint home loan, i filled in the application as requested on line and i was in touch with a Consultant who was assigned to my request. The Application was unsuccessful due to me not producing a divorce decree. How can a customer during this time be held countable for not having a divorce decree, my divorce was concluded by end of February with the lawyers, the only item left was to apply for the court date and Covid-19 happened and our lives are meant to be placed on hold because the bank has unrealistic requirements which can not be changed to accommodate a current situation or state of disaster. I provided supporting documents, signed settlement letter by both lawyers and both parties. It was indeed an uncontested divorce. Who knows when ill be able to get a divorce decree and let alone a court date under these current situation. Banks are here to serve their customers, i am very disappointed with Nedbank, divorce matters should be held differently and yes there should be procedures and protocols to follow. Times have changed especially now with Covid-19, i am definitely changing home loan account to another bank with will definitely serve my needs.
0 replies
73 months ago
No signal
Rain has been working well since I had purchased it and before I did, I checked which areas were covered. Since the lockdown has commenced, rain has not been the greatest at all... most of the day I suffer and have to buy data due to “no service” which means I don’t have any signal at all... I reboot my phone a lot of time but still doesn’t help. I am actually paying for my contract for sweat nothing... I struggle so much . I want out of this contract period . I am unable to work and they had promised us good download speed.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (14.285714285714286%)
1 Star
12 (85.71428571428571%)