DV
Daleen van den Berg
Active since Oct 2017
10
Reviews
0
Industries
Reviews
10 reviews18 months ago
Bad Customer Services
I am very dissapoint with services and comminication from this company... Payment option unclear and no customer services. I tried to contact them to confirm payment options, when they failed to respond I went on the website to find banking details... was still wrong account. Now I am trying to get a refund to pay my account but because of their negligence my phone is now also been locked. Really Bad Customer services and now I am paying the price. PEP CELL, Tenacity Financial Services, FONEYAM
109 replies
18 months ago
Bad Customer Services
I am very dissapoint with services and comminication from this company... Payment option unclear and no customer services. I tried to contact them to confirm payment options, when they failed to respond I went on the website to find banking details... was still wrong account. Now I am trying to get a refund to pay my account but because of their negligence my phone is now also been locked. Really Bad Customer services and now I am paying the price. PEP CELL, Tenacity Financial Services, FONEYAM
0 replies
18 months ago
Bad Customer Services
I am very dissapoint with services and comminication from this company... Payment option unclear and no customer services. I tried to contact them to confirm payment options, when they failed to respond I went on the website to find banking details... was still wrong account. Now I am trying to get a refund to pay my account but because of their negligence my phone is now also been locked. Really Bad Customer services and now I am paying the price. PEP CELL, Tenacity Financial Services, FONEYAM
0 replies
24 months ago
Birthday at Pure Venom
I recently had my sons birthday party at Pure Venom in Margate. He had an amazing time, and I just want to thank Terrence, Karen and the staff for making it really special. Can't wait to go again.
0 replies
69 months ago
Shaw Academy rules
I have just started doing a course on Shaw Academy. I find it extremely easy to use and very informative. Great support and a lot of courses to choose from. Highly recommended.
0 replies
70 months ago
TELKOM Doesnt care
Good day Once again, NO ASSISTANTS from Telkom. You are costing us money and time. On Friday we called and flagged my name and ID on the system in order for me to try and sort out this mess. Again, when I call Telkom this morning, I can sort out anything because I am not the account holder. My husband the account holder does not want anything to do with Telkom anymore because nothing gets done from your side. We got a call back from 0126888803 this morning just for the person phoning to drop the call in my hear. I am posting this on Hello Peter and Facebook pages as CLEARLY, Telkom does not care. Thank you From: Telkom Internet Technical Support via RT <support@telkomsa.net> Sent: Friday, 10 July 2020 16:52 To: daleenvdberg89@hotmail.com <daleenvdberg89@hotmail.com> Subject: [Support #3526896] AutoReply: Formal Complaint Telkom Internet Logo Dear Customer, Thank you for your email dated Fri Jul 10 16:52:24 2020 with subject: Formal Complaint You can reply to this mail at any time, but in any communication regarding this issue, please be sure to retain the subject as: [Support #3526896] You can do this simply by replying to this mail, or other replies you receive regarding this issue. Telkom Internet Technical Support Email: support@telkomsa.net Tel: 10210 Dear Telkom customer, please make use of our new payment gateway to ensure real-time restoration of services: https://apps.telkom.co.za/alpha/public/register Note that EFT payments made through your banking app will take longer to reflect on our system and will impact the restoration of your service. Your original message follows. Good day I would like to file a formal complaint with Telkom. If you really care about your customers and reputation, you will see this resolved. If not, which by judging your reviews and customer support. You probably don't. We will cancel our contact and we will not pay a cent more. And we will win in court because of the following: Router number # 0682972438 We have had the router since last year. 4 months ago, we call to change the bank details for the debit order. We were explained that we can pay EFT into your bank account using the ref number 4153480005049815030. What they failed to mention is the 10 days before the debit order was due. Costs of debit order rejections. Or that we have to call again to change bank details. No Debit orders have been seen on either account, old bank account or new bank account. According to policy, Telkom cannot suspend a line without 48-hour notice. We received a message on 8 July at 6.45pm saying we have been suspended due to Collection. 9 July at 13H00 hours our line was suspended When we call Telkom, they say we have been Suspended because we are in arrears. Three phone calls and 5 hours later, nothing has changed. Next day. 8 hours and another 4 calls. Still nothing changed. We have been paying every month, and customer support is not helpful at all. We tried paying the arrears through Telkom online - Systems was offline We went to a Telkom shop as recommended by call centre - They told us they are not able to help. We also downloaded the Telkom app to try and pay through it - We could not even register. Buy paying EFT or at Checkers our line would still be suspended for 3 working days. With the Covid-19 and working from home, internet is vital and we are losing money every hour due to this. When we asked to speak to a supervisor our request was denied. We are willing to pay the arrears but requested that the line get unsuspended immediately. This fault is not on us as the customer, but on Telkom for extremely bad communication s****s. Please contact me if you can help this get resolved. 0670844364 Regards Daleen Swanepoel
0 replies
70 months ago
STAY AWAY FROM TELKOM
Hello. We got a WIFI router from Telkom. Been going great with minor hiccups now and then. But was really good price and speed was great. A couple of months ago we changed bank accounts, and with communication with Telkom; we made arrangements to pay EFT every-month. Now they cut our internet without any notification, prior to disconnection, claiming there is Debit order fees. I am extremely disappointed and canceling my account. The did get a extra months fees for July which we can obviously not use...... absolutely ridiculous
0 replies
80 months ago
Hope in the Dark
I have been listening to Jacaranda 94.2 for a while now. It's our family's motivation. the media, in general, is mostly negative. Jacaranda gives us hope. It makes us laugh. It makes us cry. Shout out to all the listeners and staff at Jacaranda. Keep up the amazing work.
0 replies
81 months ago
Money in the TRASH
Good day Cell C is still deducting money from my account. After I have tried to cancel it for months. I have lost a lot of money through this. Its like buying bread, making nice sandwiches for your children and then before they can take a bit, you throw it in the trash. Really disappointing service from Cell C. Would not recommend to my worst enemy. Daleen Swanepoel
105 replies
Review Distribution
5 Star
4 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (60%)