MJ
Mokgosi J
Active since Nov 2017
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Palesa was very helpful and friendly in terms of the reviewing process
Palesa was very helpful and friendly in terms of the reviewing process. She was able to provide a clear guide and advise 🙌. I was very impressed with her assistance
56 replies
4 months ago
Overcharged service and poor service
Last year I received a Chatback message regarding the renewal of my vehicle disc and I thought the process was led by Road Traffic Management Agency. I then though the process would be easy and quick, yes it was quicker however the prices paid was double the amount that I normally pay for my disc renewal. Seeing that I have paid double the amount double , I then approached RTMC for free renewal because I paid double the amount. Only to find out that Chatback is not an entity of the RTMC. I need my refund because I was charged double and I tried to get its head office line but I'm not winning. They should remove their payoff line.
0 replies
26 months ago
Dissapointing Showmax and DSTV products
I recently wanted to watch Showmax ,I previously used my Smart TV to access Showmax. Itjoo,it gave TV notification that " The new showmax has arrived visit showmax.com ....I then tried to connect with the DSTV Explora Model 3B. And I couldn't connect. I went to the DSTV agent in Bloemfontein who assisted with the deactivation and signing off of the old Showmax. He then advised me that I need to register and activate new account of Showmax then I should opt for that R89-00 deal,I have paid R140 because it has some Extra Device thing. But my problem is the DSTV guy from Ds TV indicated that after signing and activating Showmax it will show on my Smart TV and my TV is a Hisense LED 2020 Model ,my surprise is that still I do not have access to Showmax and I have paid R140. I went to their Help website ,which very useless because their online agents couldn't help and their contact number is problematic I feel very unfair because my current Decorder was bought in 2022 December and to me this is a new decoder it has not completed even 24 months. I'm very disappointed and I will never champion for our own thing especially DSTV and Showmax. Kind Regards
58 replies
29 months ago
Super one, Ffw knows...
Super one, Ffw knows how to treat clients
72 replies
71 months ago
Terrible MTN Sim swap process
I'm very angry and disappointed with the MTN Sim Swap process of this network. On the 24 June 2020,I lost my phone and I then immediately informed the Network with this and I believe automatically my phone was blacklisted and along with my numbers,I then bought a new sim card on the 25 June 2020 to do a sim swap as I have been using my old number for more 16 yrs.I then dialled 135 to do sim swap,I was asked few questions in line with the process and I was told that the given answers were not accurate and therefore the sim swap process was unsuccessful. Furthermore,I was told that I can also dial X135# I will be send an questionnaire. I waited and waited I then decide to call 135 again,after answering those questions,I was again told that I have answered those questions inaccurate and the process was unsuccessful and I again dialled x135# which until today I have never received this sim swap questionnaire. Now I'm fuming and very disappointed based on the following aspects: - I have been using this number (072 *** ***4) ever since I bought my first phone/SIM card from Vodacom and because of questions and unreliable MTN service of not send me a questionnaire I'm going to lose this essential number ,From my side I believe I have done wat was required but I was not helped. - Do these guys of MTN understand the importance of my old number,this number is linked to my banking particular,as we speak I,m also waiting for my COVID 19 results,and results needs to be send via SMS linked to my number,my MTN Zakhele Futhi shares profile is linked to these numbers, my on-line profiles are linked to this cellphone number that I have been using for more than a decade. Can I please be assisted with sim swap (if possible) coz I desperately needed my old cellphone numbers back,and what puzzle me is that such a Network has no other alternative mean to do this,is there no other alternative means ? I'm worried that my number can be given to someone else and furthermore I might be missing some important calls and sms Please help
0 replies
79 months ago
Outsurance R400 Quote Promotion
For the past two weeks a referred call centre agent from Outsurance has been trying to recruit me to join outsurance in terms of signing with them an Comprehensive Vehicle Insurance and Home Content Insurance.Since she indicated she will sent me a quote which she did not.However,yesterday (14-0ctober-2019) at 17:28 she then call me again wanting me to take her insurance which is more than my current insurance.Before,I could continue talking want to ask about the R400 quote promotion she was off,now I would kindly like to find out which people qualifies for the R400 as the advert normally indicates.Outsurance quote range more than R1000 whilst I'm currently paying R808 per month for my Comprehensive & Home Content Insurance . Now how do I claim the R400?
315 replies
103 months ago
Request for refund from Edgars
Good day On this side of the country (Free State:Bloemfontein) we are experiencing the problem with the issue of our parents been mislead by the agents in the Edgars Stores.My mom went to Edgars Stores for Shopping,whilst he was busy shopping ,he met a boy by the name of Nkosingiphile Memela in the store who promised her the gift vouchers which she had to sign for. This boy indicated to my mom that she has already received the voucher on the account,hence she had to sign,this incident happened on the month of 11 August 2017. She then received the letter from Edgars Financial Service : Parent Funeral Policy,indicating that she has applied for Parent Funeral policy which indicates that the Parents funeral policy has been effect from 18 August 2017 (probably because of the SAPO). My mom then continued to make regular payments for her Edgars Clothing Store,only to find out that this Parent Funeral Policy has been debited on her Edgars Account.On the 24 October 2017,we went to Loch-Logan Branch to enquire about the payments that we have been doing however the balance does not decrease.We were told that she has taken the Parent Funeral Policy,which has been fully effective as from August 2017. The Loch-Logan Branch indicated that we should go to the Down-Town Branch were according to the records the agent is working and that were he trigged my mom.We went to the Down-Town Branch which assisted with the closing of the Parent Funeral Policy and when it came to the refund they referred us back to Loch-Logan Branch. Then 02-November we went to Loch Logan Branch,which requested that they firstly needed to check whether my mom did sign for this product. It was found that she did sign digitally: - However,our question is how can my mom take Parent Funeral Policy whilst her parents are no more -Secondly,who is responsible for the refunding of the 3 months that she paid. Hope you will find this in order
122 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
4 (57.142857142857146%)