LN
Lethiwe N
Active since Nov 2017
12
Reviews
0
Industries
Reviews
12 reviews7 months ago
Appreciation- Jesse Saunders
I just wanted to take a moment to appreciate the service I got from Jesse Saunders at the We buy Cars pod in Arbour Crossing. I arrived on a Friday afternoon looking to sell my car. It was late and I know that most people want to be off and on their way on a Friday, but Jesse calmly assisted me understanding the difficult decision I had made to part with the 1st car I ever owned. He was patient and answered every single question I had to make the process easier. He showed kindness and empathy and I didn’t feel rushed to get the evaluation over and done with. I have gone and misplaced my logbook and have app**** for a duplicate which I was hoping to receive sooner than later. As much as the process hasn’t been concluded, I thought I’d take a moment and commend the service I have received from him.
53 replies
8 months ago
Ongoing frustration
I write this with disappointment and mounting frustration. I was involved in a motor vehicle accident on 21 Dec 2024. Understanding the period, I knew I was in for a wait. Naked insure then assigned a panel beater that was very courteous with updates, but has made my life a mess. I collected my vehicle around the 27th of Jan (partially complete as they couldn’t source a windscreen washer motor) I then noted that the vehicle panels were not aligned and it’s missing a tow cap cover, I informed Naked on 2 February 2025 and was told to take it back. Because of my work schedule and the panel beater operating during weekdays only. I eventually got my brother in law to take the vehicle in for me. They somewhat aligned it and was sent a pic by panel beater asking what I thought. The red flags here were spiralling because how do you release an ill aligned vehicle as a professional then ask me as a client trusting your service what I think via a pic? Exhausted from this whole experience I said it was okay. During this whole time the panel beater kept emphasising that my vehicle is old and I should consider letting it go because it is difficult to source parts. They eventually told me they couldn’t source my tow cap cover and windscreen washer motor anywhere, so I then had to just live with it or source it myself- I guess. Which I did! I was able to get a quote within 48hours for something they could not do in 2 months. And parted ways. Fast forward to July 2025, when I attempted to trade in my vehicle, I was shocked to learn it was rejected due to visible accident damage. This was baffling, as I had trusted Naked’s panel beaters to meet manufacturer standards. I was advised to take the vehicle to Webuycars where they gave me a summary of the defective workmanship. I then took a closer look myself with my laymen eye to actually realise that my vehicle wasn’t painted well at all and still misaligned. There were even specs of rust where the vehicle was painted showing ill preparation of surface. I wrote to Naked and they asked me to take the vehicle back to same panel beater. Again, I mentioned I work during the week and can only do it on weekends so while I was trying to figure out what to do with minimal help from my wrongdoers, I thought why should my vehicle go back to people who were given a chance with no rush to do the job in the first place? I asked and was told I could take it elsewhere for a rectification quote. My husband eventually got a chance to take the vehicle to the panel beater that was able to source parts for me. They sent a quote on Monday 4 August which I forwarded to advisor right away who said he would forward to assessor. I followed up on Monday 11 August 2025 as no communication was received since. For the assessor to contact the panel beater I was no longer communicating with as if unaware of what had transpired in the past month. I then found the assessors cellphone number on an email from sp after the panel beater reached out to me. I refuse to speak with them. I called assessor and he narrated how the quote I got took the vehicle to write off value so the panel beaters must do a reassessment as the new quote has details that were not noted initially. HOW IS THIS MY PROBLEM? and why am I only being told about it when I MAKE CONTACT? What if the initial panel beater didn’t do a thorough assessment initially? They did a bad job that they approved was fit to hand over to me as a client, why would I give them the benefit of the doubt for that oversight? You all either think we are stupid or someone is not fully vetting your service providers that we trust you to pick for us. I am only writing this because when the assessor returned my call (11 Aug), the panel beater only then asked to come out to me to do the assessment which I feel they could’ve done initially but are only offering because the situation has blown up and they aren’t willing to account for their mistakes. Further wasting my time. They even told the assessor that I have never returned my vehicle to them at any stage for anything, which then means they are calling me a ****. Although I believe a job should be done perfectly the first time, I had to check my own vehicle to note the defective workmanship which has caused my vehicle value to drop significantly. If their work is truly “up to standard,” I suggest they attempt to sell the vehicle themselves and see what the market says. Any independent assessor or reputable panel beater would probably arrive at a similar rectification quote. This is such an inconvenience and a delay on my side as I have lost out on a vehicle sale. I again have to take time off work or get my husband to do so over work that if was done correctly should have been sorted out in February. But I’ve been sent from pillar to post as if I am at fault or are you trying to exhaust me until I give up and drop this? Advisor: Samuel (he has been a gem) Assessor: Lesego (minimal communication until I reached out yesterday) Panel beater: Brian Day panel beater (no thank you) Rectification panel beater: Lord Dent Panel Beater Regards Lethiwe Nzama
106 replies
35 months ago
Discovery Insure star
I would like to applaud Mzwakhe Maduna for the awesome service I received from him whilst making an inquiry on my policy. Not only did he save me a bit of money (which is crucial in this economical climate), he engaged me with a great deal of understanding of my needs. I really appreciate customer service that LISTENS to customers than focusing on scripting. Mzwakhe, you are a star
53 replies
46 months ago
Droppa dropped my fridge
This is probably the worst service I have ever received in my life. I used Droppa on the 4th of Jun 2022 to move within my complex. I paid the full amount with no delays even though they were moving within 150m, I just wanted professionals to do the move. The delivery guys contracted by Droppa went and damaged my property, then Droppa has a waiting period for claims that does not make sense with no feed back or communication whatsoever to at least let clients know that something is being done about their claim. I have called so many times in hopes to receive positive feedback. This is actually unacceptable. I am sitting at home with a fridge (which was a gift) that is a hazard as the shards keep crackling bit by bit. A major inconvenience for me as I only hired a removal company so that this would NOT happen. I even had the fridge wrapped, but the clowns that were sent to me, all 3 of them, managed to damage it through the packaging which honestly tells me that they must have dropped (how funny) my fridge while carrying it into my place. I am now demanding that you sort this out immediately, because how dare you keep me waiting for such a long period of time with all the evidence I sent you. I am now living with an unsightly fridge and walk over glass on a daily basis, which is a major inconvenience to me. I didn't ask for this!
134 replies
46 months ago
Unacceptable Service and lies
My father sent through his vehicle for repairs last year, a Dodge Journey. Your company based in Arbour Crossing- Amanzimtoti, through your consultant, Ashley stripped and referred the vehicle to Gearbox Centre where they replaced the gearbox, tested it and said it was ok. Putting aside that the car was also damaged at the Gearbox centre due to the July 2021 riots, the car was received by my father where he made payment for the work done on the 19th of August 2021. He drove it for 2-3 months, only to have the same problem occur, he took it back to your company and had it “fixed” the second time. About three months later the same problem came back and your company claimed to “fix” it again, now for the 3rd time. On 8 May 2022, my father experienced the same issue, now for the 4th time. He parked the vehicle and has been awaiting advice from the dealer in Amanzizmtoti with the email: jeffg@fury.co.za which he has not had any feedback to date. If we knew that we were dealing with a bunch of rogues, the vehicle would have been taken to a different place which could possibly give us better assistance. Someone here is either not doing their job correctly or you go out bluffing your brand loyal clients. Which BOTH would be very disappointing. My father is elderly and definitely DOES NOT need this inconvenience from you. I hope you actually DO something!
0 replies
47 months ago
Great Customer service from Siphokazi Makhathini
I just got off a call with Siphokazi Makhathini at customer care. This is the first time I have EVER realized what the words "customer care" really means, by how Siphokazi made me feel. What a warm and friendly lady, very patient as well. She saved me a trip to the store with TWO pensioners as we needed an invoice reprinted. She was on the ball and I really appreciated her 5 star assistance that brought great relief to our lives. Thank you so much Siphokazi, Makro has a gem in you.
402 replies
68 months ago
DPB Stellar Performance
I would like to applaud Durban Panel Beaters in Sydney Road for the good service I received from them after my insurer assigned my vehicle to them for repairs. I am very satisfied with their work and would further like to commend Nonku Majola for her timeous communication. I didn't have to wonder as I received conclusive updates regarding my vehicle which was in their care. She was courteous at ALL times and ON THE BALL with every question I had. I cannot exclaim my gratitude enough for this kind of service as it puts your mind at ease during challenging times. Thank you so much DPB and a bigger thank you to Nonku- Keep it up
53 replies
71 months ago
Investment gone "missing" at Nedbank
We are absolutely appalled by Nedbank (Galleria Mall branch). My mother took an investment with the bank in November 2016 where when she got to the bank the consultant Jabu Makhaye advised her to invest in Money Trader when she initially wanted something else. She then went to check on this investment (as no communication was ever communicated) in early April where they said THEY COULD NOT FIND ANYTHING. Firstly, how can you not find a large amount of money that is kept in your care!?!? She then tried to find the initial documents she received as her ID number was insufficient to locate her funds in such an advanced establishment as NEDBANK. Thereafter she has been up and down from April until now with no avail as you do not know where her money is!?! Her question has been "had she died, we as her kids would have been cheated by this bank that she trusted". She went to FNB (26 May 2020) to get a statement as proof that this money was transferred from FNB to Nedbank in 2016. They assured her they would have an outcome to this investigation by Friday 29 May 2020 of which, nothing has come about this. It is SHOCKING how money goes missing while in your custody and you have the audacity to tell an old lady that you do not know where it is. Apart from the inconvenience caused my mother's blood pressure has shot up incredibly and losing sleep over this. How dare you conduct such criminal activity! How many more people do you take for a ride or do you hope they die so you can make gains from their investments?!? This conduct is beyond disgusting and very unfortunate that you let people suffer due to your scams or criminal conduct. Get to the bottom of this so my mother can part ways with you and with her money in hand.
0 replies
73 months ago
New Machine faulty/dead AGAIN in under 6 months!!
I am at my witts end with this defy washing machine. We bought the Defy Aquawave Technology DTL151 in November 2020. In December the PC board showed an error which the consultant I called didnt know so they sent a technician. He came and said the PÇ board was faulty and got a new one the following week. After connecting it, he realised it wasnt the pc board but the sensors that had an issue and went to get new ones which he installed a week later, upon installation, he realised it was the incorrect sensors and got the correct ones the week after that. We thought it was the end of that only to notice that the water would trickle into the machine even when it was off so we needed to switch off the tap behind it which wasnt a train smash, but that then meant the sensors weren't fully operational. We spent December and Jan with the technician coming in and out who wasnt very open when asked questions regarding the machine. And please note, we hardly use the machine as our helper prefers to handwash Now we have the lockdown, it is the 5th time IN 2020 we are using the washing machine. I put a blanket and towel for a quick wash, go to the kitchen to wash the dishes and come back and the machine is quiet with the stuff trapped inside. I tried to switch it on, checked if the plugs were working only to find that it has just gone cold turkey!!! What on earth did you sell us! I cannot believe how unreliable this machine has been! We have so many relatively new defy appliances and if this is the quality of products you produce then we surely are regretting the purchase. You better send someone with a brand new machine because I am tired of your incompetent technician that you send to do useless wor****! I also cannot believe that a machine purchased so late in the year can have so many faults! It hasn't even been 6 months! I am appalled! Lockdown or not, I want this sorted out immediately!!!!
0 replies
81 months ago
Unacceptable behaviour and service
We experienced such an inconvenience on the 31st of July at the Seadoone Post Office (Shop 27 Seadoone Mall, Seadoone Rd, Doonside, Amanzimtoti, 4126) where we found the doors closed at 1pm. There was ill looking signage on the door indicating to use an alternate entrance, but when we tried to open that door it was closed as well. We then tried to signal the African lady (staff) inside there to please open as it was before the 13:45 time that was indicated on the door, but she blatantly refused to do so. She only came rushing to open the doors when she saw that we were taking pictures of the signage outside (obviously indicating intention to report the matter) and unfortunately couldn’t zoom in close enough to capture them chilling. We then left as it was totally unacceptable and refused to listen to any excuses that she was about to make. The worst and unfortunate part about this was that my sister wanted to send a job application which she failed to do due to the ill treatment of the South African Post Office staff. Can you understand the negative ripple effect your organisation stands to cause to an individual’s livelihood? Do you understand the repercussions of your staff’s disgusting behaviour of undermining the community in which they are meant to serve? I am absolutely appalled by this to say the least. How many other people are trying to garner resources to afford themselves a better future, but have the South African Post Office as an additional hurdle they have to overcome, over and above their circumstances. I am beyond disappointed and disgusted. There is no way you could ever make up for the potential of my sister’s job application, but I hope for your sake that something is done regarding this complaint and the staff members in question as this is inexcusable.
0 replies
Review Distribution
5 Star
4 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (16.666666666666668%)
1 Star
6 (50%)