AJ
Amos J
Active since Nov 2017
16
Reviews
0
Industries
Reviews
16 reviews72 months ago
Bad customer service at Dawn Wing
I bought goods from Game and they are 3 weeks late and on Monday they were despatched at the courier service, Dawn Wing and I called Dawn Wing yesterday and was told that will be delivered to me on the 14th May and today when I do follow up I was told by Mandisa at Dawn Wing that I will only get them next week because I stay in Soweto. I told her that's discrimination on their part because my goods are at their warehouse despatched and waiting to be delivered but because I'm from Soweto I'm last on the list. I asked her to give me her name and surname, she only gave me her name and hung up on me as if I was annoying her. I've been waiting for my goods for 3 weeks and I have wait for another week because I stay in Soweto. This is bad customer service I've received first from Game and now Dawn Wing also.
0 replies
72 months ago
Bad service at Game Stores
Game customer service is non existent, all you get is lies, lies and more lies. I received two emails on Monday morning confirming that my two orders are despatched and will be delivered. It's Wednesday and still no deliveries from Game.Good day, Its oder number 205546548 and 2055331140. I've sent emails to rinat@mdd.co.za and she was rude let alone wasn't helpful and seshni@mdd.co.za and never got any response from last week I sent numerous emails and no response.
105 replies
72 months ago
Bad service from Game Stores
I bought 2 items online from Game and to my understanding those items are listed as essential items during the lockdown. I've been trying to contact Game stores through emails, Facebook messenger, Twitter, Instagram, WhatsApp and called too with no response from all those options, yesterday I spent R60 on a call which I was told to hold and never got any response from that call like all the others. This is bad business practices from Game and their customers service is none existent to say the least. No one from Game bothers to contact you, they just don't care about their customers. I't's order number 205546548 and order number 205533140. I will never again shop at game, you give bad service.
210 replies
74 months ago
Bad service at Fnb Southgate (Ref 3275993NF)
On 25th March I went to the FNB Southgate Mall to inquire about my unit trust investment. I was told by the staff that the financial advisor has resigned and there was a new one and I can see him by making an appointment. I asked for his details and was told that they dont have them, even his business card, that's unprofessional and low for the FNB brand.They couldn't even give me email because they were offline or they just didn't want to. I was adamant not to leave before they gave me his contacts. After a while one staff member gave me the new financial advisor numbers written on a piece of paper, how professional is that. I then wanted to deposit money using the atm and I asked one of the staff members for help as I saw him helping one customer to deposit and he blatantly refused. The staff there at Southgate Mall are unhelpful and they turn their name tags as to hide their identity. You could see they couldn't wait for me to leave as I was a nuisance to them. I then called the new financial advisor Fumani Kubayi to make an appointment because I'm losing money from my unit trust investment and wanted options and way forward as to how can stop the big losses I've incurred so far. He blatantly told me over the phone that he doesn't do appointments and I must come to their headquarters in Cresta if I wanted to see him regarding my unit trusts investment. I dont know where Cresta is and besides the two previous financial advisors would meet me at Maponya Mall or Southgate Mall FNB branches and they told me that whenever I had queries about my investment I should call and schedule a meeting and we would meet at Southgate or Maponya Mall, they made it easy for their clients to have easy access to them and assist in any way they can as they knew they were getting commission from their clients. The new financial advisor never even gave me options and you could hear from his responses that I was a nuisance to him when I asked him about my investment, he just wanted to end the call, he didn't even want to hear what I wanted to do regarding my unit trust investment, he just shut everything I said down but never gave me options on how I can lessen the big losses I've incurred si far. He never even gave me his office numbers and email address for that matter. He was unhelpful and he showed arrogance when I asked him if we can schedule a meeting and meet at Southgate since I don't drive, he insisted that I come to their headquarters. In my vicinity, there are four FNB branches I can get to with ease, Dube, Diepkloof Square, Maponya and Southgate. I dont understand why should I have to go to meet my new financial advisor when he's getting a profit out of me being his client and when the previous ones would make sure that I meet them at a branch that's close to me. All I ask is to be assigned a new financial advisor that would treat me with respect and meet to the FNB branches near me in Soweto, as he's also making money off me through commission. Now after I complained at FNB I get an automated email saying COMPLAINTS NULL. FNB SHOULD GET THEIR ACT TOGETHER WHEN TREATING THEIR CLIENTS, AFTER ALL THE CUSTOMER IS ALWAYS RIGHT.
105 replies
74 months ago
Bad service at FNB Southgate Mall
On 25th March I went to the FNB Southgate Mall to inquire about my unit trust investment. I was told by the staff that the financial advisor has resigned and there was a new one and I can see him by making an appointment. I asked for his details and was told that they dont have them, even his business card, that's unprofessional and low for the FNB brand.They couldn't even give me email because they were offline or they just didn't want to. I was adamant not to leave before they gave me his contacts. After a while one staff member gave me the new financial advisor numbers written on a piece of paper, how professional is that. I then wanted to deposit money using the atm and I asked one of the staff members for help as I saw him helping one customer to deposit and he blatantly refused. The staff there at Southgate Mall are unhelpful and they turn their name tags as to hide their identity. You could see they couldn't wait for me to leave as I was a nuisance to them. I then called the new financial advisor Fumani Kubayi to make an appointment because I'm losing money from my unit trust investment and wanted options and way forward as to how can stop the big losses I've incurred so far. He blatantly told me over the phone that he doesn't do appointments and I must come to their headquarters in Cresta if I wanted to see him regarding my unit trusts investment. I dont know where Cresta is and besides the two previous financial advisors would meet me at Maponya Mall or Southgate Mall FNB branches and they told me that whenever I had queries about my investment I should call and schedule a meeting and we would meet at Southgate or Maponya Mall, they made it easy for their clients to have easy access to them and assist in any way they can as they knew they were getting commission from their clients. The new financial advisor never even gave me options and you could hear from his responses that I was a nuisance to him when I asked him about my investment, he just wanted to end the call, he didn't even want to hear what I wanted to do regarding my unit trust investment, he just shut everything I said down but never gave me options on how I can lessen the big losses I've incurred si far. He never even gave me his office numbers and email address for that matter. He was unhelpful and he showed arrogance when I asked him if we can schedule a meeting and meet at Southgate since I don't drive, he insisted that I come to their headquarters. In my vicinity, there are four FNB branches I can get to with ease, Dube, Diepkloof Square, Maponya and Southgate. I dont understand why should I have to go to meet my new financial advisor when he's getting a profit out of me being his client and when the previous ones would make sure that I meet them at a branch that's close to me. All I ask is to be assigned a new financial advisor that would treat me with respect and meet to the FNB branches near me in Soweto, as he's also making money off me through commission. Now after I complained at FNB I get an automated email saying COMPLAINTS NULL. FNB SHOULD GET THEIR ACT TOGETHER WHEN TREATING THEIR CLIENTS, AFTER ALL THE CUSTOMER IS ALWAYS RIGHT.
105 replies
90 months ago
Bad service
Good day My complaint is that on the 14 November 2018 I bought goods of R2609.50 and I was charged delivery of R195 inclusive in the total amount. According to your delivery policy, any goods of over R1000 is free and I stay less than a kilometre from the your Diepkloof store. I checked on your web site regarding your delivery policy and it still clearly states that deliveries of goods over R1000 is free and if the Diepkloof store doesn't adhere to that policy it's an unfair business practice and as a consumer I'm well aware when my rights are violated and in this case they were indeed violated.
105 replies
92 months ago
Bad service and non payment of benefits from NMG
Since my resignation in March 2018 up to now, October 2018 NMG has constantly delayed payment of my pension fund since my withdrawal. I've been given excuse after excuse, lies & misinformation regarding the process and delays regarding this. They never contact me to update me on the progress of my claim instead when I contact them they duck and dive and pass the buck. The person who's in charge of processing claims she's not familiar with the procedure on what to do to a point when I call she tells the consultants to tell me she's on lunch or out of the office of which she's right there avoiding my calls. Even their supervisors and managers are just as worse 'cos when I talked to them instead of solving my query they have excuses for their incompetent, uns****ed rude subordinates. The turn around for payment is 3-6 weeks mine is already 7 months and counting. You call them it takes forever to get through and when you send an email you lucky if it gets a response. They told me that they work in conjunction with another company called Cadiant and I also called them and they two are just as bad as NMG. These companies don't care about the members who pay their salaries and who they were entrusted with their money for safe keeping. I'm currently unemployed and had to borrow money from people these two companies don't have the s****s, knowledge and expertise to do their required jobs. I won't be surprised in future that they go under with peoples money. They are arrogant, rude, uns****ed and have no regard for their members. I know of quite a few people who are dealing with NMG and have dealt with them in the past and they have told me it's a living nightmare having to deal with NMG and they wonder why and how they get the contracts to be custodians of pension funds when they truly are I'll equipped to deal with. I've dealt with Zelma Potgieter and Hilary Leon and even sent emails to the other managers only to land on deaf ears or be told to have patience as they are dealing with my query and also shielding their subordinates who even told me that she's not s****ed in processing my claim. That should sound an alarm 'cos just now she makes a mistake as she had done before and I get short paid with my pay out. Seven months I've been waiting and how long must I wait for NMG and Cadiant to resolve this matter. This has been going for too long and I just want my money and move on with my life and not have to deal with NMG or Cadiant ever. After all its my money and I'm entitled to it.
210 replies
101 months ago
Bad business practices
I want to cancel the membership with Debtdr because I never applied for it in the first place. I received an sms that I have registered and also a member. This is one of bad business practices by on your part. Please remove me from your database and cancel the my membership with immediate effect. My ref no. is ********** 415083. This is yet another bad business practices by Yellodata.
0 replies
101 months ago
Bad business practices
I WANT TO CANCEL THE SUBSCRIPTION WITH TECHTRACE THAT I NEVER APPLIED FOR. I RECEIVED AN SMS ABOUT THE SUBSCRIPTION PLEASE CANCEL IT WITH IMMEDIATE EFFECT.
0 replies
101 months ago
Bad business practices
I didn't sign up for value added services from Hotspotter and Phonebox and I want them immediately cancelled with immediate effect. Their ref. numbers are for Hotspotter RD ********** 1-1 and Phonebox ref. is RD ********** 1-5. Your assistance will be highly appreciated. This is a trick from Yellodata. I only signed up for the 2.3Gig per month for R89.00.
0 replies
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