AS
Ashan S
Active since Nov 2017
13
Reviews
0
Industries
Reviews
13 reviews16 months ago
Pathetic customer service experience
I logged a claim on 14 December 2024 for 2 stone chips on my front windscreen inflicted whilst driving. The vehicle required a replacement windscreen, and worst case scenario was that it would take atleast 48 hours (the standard with my previous insurer - AA). I have been dealing with Gugu Nkosi, who has been nothing short of pathetic and professional in her engagements with me. There has been no sense of urgency from her, nor does she provide timeous feedback. I have even asked her to arrange for the replacement in another province as I was travelling, and she couldn't even do that. I am now in a situation where I need to travel back home (Gauteng) on 29 December, and the crack has spread more due to the heat in KZn, and is a safety risk. I am now in a position that my family's life will be at risk when I travel. I phoned today for a follow up and I couldn't get any. Absolutely disgusted with the customer service. I will definitely be looking at moving to another insurance company in the near future.
56 replies
25 months ago
Excellent customer service
Had a gas stove by Shelnic gas. Very professional work carried out, and at reasonable price. Was a pleasure with engaging with then. I will highly recommend Shelnic gas.
0 replies
32 months ago
Poor customer service
A claim (9772464088) was logged in July for a new CPAP machine. After requesting a doctor's recommendation, I'm still awaiting for claim to be processed. I keep following up and they haven't resolved what is their own internal system issue. I spoke to Marcy who assured me that I will get feedback the past Friday, and that didn't transpire. In the meantime, for many weeks now, I'm not getting a good night sleep, which increases my risk for a heart attack or stroke. With pre existing conditions such as hypertension, diabetes, this is exacerbated. This is totally unacceptable as it affects my health, and I am tired during the day as a result of not getting a good night's sleep.
132 replies
33 months ago
****** owner & dishonesty
Information Security Warning: This email comes from an external source. Please be careful when clicking on the links and attachments. You can report suspicious emails via the Report Message Add-in. Dropped my car this morning at Bosch Carnival Mall for a major service. When I collected my car I noticed my invoice didn't stipulate that plugs were changed. Then I requested for this to be verified and open up and show me. The service consultant instead took the car back inside the workshop and when I was going inside to check, he said I'm not allowed inside, instead I must wait inside and when the mechanics open up, they will call me in. They took about 5 minutes and they called me inside. When I went inside they had the cover on and plugs in position, but they were supposed to open and show me, not close up, plus I saw the Mechanic place old plugs in the toolbox, suggesting dishonesty, and the fact that they didn't want me to observe them opening up indicates no transparency, and dishonesty. When I asked that they open more plugs, the owner was called and he was rude, arrogant and ****** saying that because I am Indian I am behaving like this, and my request was inappropriate. When I asked for all the parts that were taken off, he said they don't keep it for the owners, it must be requested before the service, which surprised me as wherever I serviced by car before, including Bosch Springs, my old parts were always retained in a packet in my car whenever I collected my car. I would not recommend this place to anyone. I see that there are multiple similar complaints (Google review) about the rude / arrogant owner which tarnishes the Bosch brand, and yet not action / resolution. I would not recommend this place. I will be escalating this issue to all social media platforms so as to warn potential customer's to stay.
0 replies
35 months ago
Unprofessional service
I've posted a negative review about a contractor I used from their website, and had a terrible experience with them so Snupit refused to post the review because they don't want to tarnish their name...
53 replies
35 months ago
Pathetic online service
Ordered a LED strip light with remote online and was delivered the wrong item. Ordered alcohol and haven't received it yet, it's been 14 days that has lapsed since my order. They wrongfully advertise that their expected delivery time is 3 to 5 working days. Absolutely pathetic service.
53 replies
39 months ago
Poor customer service and no connectivity
I have no network connection since 6pm. We had load shedding from 4pm to 6pm and since the electricity has been restored, I can't access the internet. The router 5g light is yellow and I have been trying to call the customer care number since 6pm, and its already 8pm. The customer service from Rain is appalling. I even sent an inbox message on the Facebook page and no response. I am paying for internet connection and not getting it, especially after load shedding. I want my premium adjusted as I pay full and expect 100% connectivity. Failure to adjust my premium will result in me canceling my subscription. How do we get service from Rain after hours? I rely on internet connectivity for my kids to watch TV and for my wife and I to work. Are you doing anything about ensuring that there is connectivity during and after load shedding as the case with Fibre?
120 replies
59 months ago
Poor customer service
I have been denied pricelock with the new explora decoder, and reasoning from multichoice is because of affordability, which is outrageous. I have sent all relevant documents to them and no response. Theres a Ntoiozo Nkosi from multichoice that doesnt either acknowledge or respond to my emails. The customer service is pathetic.
106 replies
64 months ago
Pathetic customer service
Have made several calls and sent several emails to Rain Customer service re: low download speeds (< 2mbps) and dont get any responses from them. I am disgusted to be paying R479 a month for promised 10 mbps and I'm not even getting 20% of that speed. Rain is a rip off. I strongly suggest that you stay away from them as an ISP. Pathetic customer service. I will be cancelling with them.
61 replies
78 months ago
Dstv are thieves
I clearly advised DStv against debiting my account of R3776.10, but they still went ahead and did so. Apparently during a migration they, they messed up and didn't debit me one month, and then partially debited me the next month. Despite several calls, emails, Facebook messages, they have not rectified the problem, so they just debit my account without my consent. Unfortunately, I will be getting my bank to reverse this money, as it was no fault of mine if Dstv has incompetent people and can't do their job properly.
420 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (92.3076923076923%)