NS
Nondumiso S
Active since Jan 2018
10
Reviews
0
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Reviews
10 reviews20 months ago
Bad Service
I have had a policy with this company for over 2years if I am not mistaken. I called them a few months back, I informed them that I have changed my bank account and requested assistance with updating it on my policy. I was sent forms and I felt like it was just a long process and opted to make manual payments instead. I was given a reference number, I paid in June and due to unforseen circumstances, I could not pay in July. I tried to make a payment this morning and now I am told that my policy has lapsed. According to the document I have, my policy is supposed to only lapse if I don't pay for 3 consecutive months, I am beyond shocked at this moment. I never received any communication that my policy was going to lapse, no one bothered to check why I had not made a payment. When I called this morning, I spoke to a consultant who sounded so bored in what I had to say, he says the last payment I made was in May, which is so untrue because I still have my proof of payment, I made the payment on 29 June, and now according to him, a policy lapses if I don't pay for 67days. I am very disappointed in the type of service I am receiving. I am the policy payer, and these people don't even have my number but they were debiting my account for over 2 years. I honestly would not recommend this company to anyone, obviously if you are not famous, your policy doesn't matter to them.
53 replies
20 months ago
HORRIBLE SERVICE, UNRELIABLE BANK!!!
I transferred money to my wife from my Tymebank App to FNB on the 01st of August, according to the app it was supposed to reflect on her account within 24-48 business hours. The money is still not reflecting even today and it has been over 6 business days. I called the call center after 48hrs, I was informed that they can see the transfer that was made and it was cleared on their side, they promised to log case with FNB. On the 3rd of Aug, I went to FNB, they said the money is still with TYMEBANK. I made another enquiry on the same day with TYMEBANK, they could not give me a straight answer, when I asked if I can reverse the money back to my account, they said if I reverse it back to my account, there is a possibility that I might not even get that money back, I am being sent from pillar to post, no one is giving me a straight answer. This is R3500, I need my money. Today I called, the consultant I spoke to said he is escalating my query and I must call back after lunch to follow up, I called again just now, I am now being told that my profile is locked because I failed security questions. Someone needs to tell me what's going on, I need to use that money
0 replies
23 months ago
The resource you are...
The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.
0 replies
24 months ago
So far so good, Mlun...
So far so good, Mlungisi was kind and assisted me with patience
53 replies
29 months ago
CELL C IS DE*****ING PEOPLE
Cell C is **** and a *****. They are *****ing people's money and have horrible customer service. I have been having issues with them ever since my contract commenced in Dec 2021, my contract ended already and they want to debit my account for the 25th month. I sent an email on the 23rd of September because I had an issue with the debit order. On that particular email, I informed them of my intention to cancel, however the consultant that I had back and forth with via email yesterday proudly informed via email that, that email was not sufficient enough because it was sent to a different department at Cell C. Mind you, it was a department within Cell C, so they couldn't forward my email to the right department. I have made several calls to the customer services department as well, on the calls I am sure that I did request cancellation, even though I don't remember the exact date, but I called and I requested to cancel. The consultant I spoke to said I can only cancel after my last installment in November. Now I am being told that cancellations are processed before the 23rd, now that I cancelled after the 23rd, they are still going to debit again for the 25th month in December. These are the same people who have pestering me about upgrading my contract, each time they called me, I clearly indicated that I don't want anything to do with Cell C and I want to cancel. Now I am being told that those requests are invalid because I didn't specifically ask to be transferred to cancellations. How could I have asked to be transferred when I was already told to wait for the last installment to be debited? And by the way they are now busy contradicting themselves, the consultant that assisted with the cancellation said I will be debited because I didn't pay for the month when I opened the contract of which I did, when I correct him, he couldn't answer the questions I was asking, he said his system was no longer working he couldn't check. Then Nelisiwe Koi said I will be debited because I requested to cancel after the 23rd, she wanted me to send a trail of email, after doing so then she said because I sent the emails to Cell C but to a different department then those requests I made were invalid. When I asked for a higher department where I could escalate my complaint, she proudly said there was no other department I could complain to because the only call she could trace on her side where I requested cancellation is the one made on the 28th of November. The incompetency of these consultants is at another level, its appalling to say the least. Go back to the calls I made on the 23rd of Sep, 30th of Sep, 2nd of Oct. Trace all the calls I made using my contract number and the calls you made to me on my 083 number. I cannot pay because someone there failed to do their job properly. Someone needs to be held accountable. You also need to give the same information to your clients, train your consultants properly if you have to.
214 replies
31 months ago
Poor service. Making money by robbing people.
I am being informed that I will be charged a penalty fee for a debit order that was raised on my account on a date I didn't agree upon. This is the second time I am having the same problem with Cell C. You did the same thing in December 2022, I had to call, send emails and complain on social media for the issue to be fixed. I am here again having the same issue. You tried to debit money on the 22nd of September. I didn't have money on my account. I called your call center on Saturday morning, go check your records. I told the consultant I spoke to that I saw that you tried to debit my account but because I get paid on the 25th, I didn't have money. I asked about the penalty fee. I told her about my previous experience, and she sent me an account number and told me if I paid that day, it would not apply. I told her I had borrowed money so that I can pay. But still I'm being charged a ridiculous penalty fee when I still paid before my debit date. Your service is pathetic. That is why I am not upgrading my contract.
786 replies
40 months ago
CELL C IS RIPPING PEOPLE OFF!!!
Cell C is ripping people off!!! In December they tried to debit account 5 days earlier than my debit date, I had no money on my account because I wasn't paid by then. However they were still able to get their money a day earlier than my debit date, now they are telling me that I owe them R70 for a failed debit order. How is my problem now that a debit order was raised earlier on my account? What is my agreement with you? How many people are you doing this to? You are charging me R70 when there is proof that I paid on time. SHAME ON YOU CELL C. I can't wait to finish paying for this phone so that I don't have to deal with this scam of a company
660 replies
44 months ago
Train your consultants. Teach them how to speak with people. Keep records on the system, u can't be calling one person over 3 times a days unless you benefit something from it.
I have an account with Sportscene. Due to financial reasons which I made them aware of, I could not pay my full installment amount for this month. I have communicated this with over 5 of their consultants but it seems like I am not being heard or this is how you treat clients. I have already made arrangements, I have told you that I will make the payment at the end of September but you guys just won't stop calling me. I receive about 10 calls a day from different consultants wanting to make payment arrangements. Some are so rude, they insist on doing it even after informing them that I have been assisted. I regret opening an account with you. All these unnecessary calls will be billed on my account. This is a rip off!!! I'm annoyed honestly
0 replies
81 months ago
SCAM
Mtn is a real scam, I took two phones with them in Dec 2017, I couldnt pay because I lost my job early in 2018. My account was handed over to some debt collection company, I got a job and made arrangements and paid what I was owing. In July I called the company and I was informed that my account was no longer with them because MTN took it back, I called MTN same day and was informed that I don't owe anything my account had been settled, NOW, I received a statement from MTN and the outstanding balance on my R677.. How's that even possible
105 replies
91 months ago
Bad Service
APM is horrible, I booked a 9pm bus, they told us it had a problem and a hired bus will be used instead. We had to wait for 80minutes for the other bus to arrive, when it finally came, it wasn't in a good condition and there was dust, curtains dirty and there was some type of smell.. I'm never using you services again APM.. I really am disappointed in you
0 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)