TW
Tanya W
Active since Feb 2018
9
Reviews
0
Industries
Reviews
9 reviews6 months ago
Utterly poor customer service
Return was taken to there showroom in midlands mall on the 4/10/25 and customer care says item haven't reached the warehouse yet, for refund consideration. And they would then only credit my homechoice account thereafter i can request a refund. Very poor service
53 replies
30 months ago
Mytravelution return MY MONEY
Sell you a dream and deliver a nightmare. I took the product as the presentation was very appealing on the 13/09/2023 at 21.20 pm On the 14/09/2023 at 10.32 am I emailed to cancel the contract. I paid an amount of R12500 requesting a refund as it hadn't been 12 hours yet. I only received an emailed copy of the contract after my cancelation. Riaz emailed me and called me stating that I'm in a que to be refunded with no time line. I called in today to follow up and Rochelle advised I'm 253 in the que for cancelation. This just goes to show how many people are being ****** of there deposit. Only after taking up this product did I come home and check all the reviews. Really sad that they take our money so easily and it's so HARD to get it back. Rochelle also gave a sap story that because of covid that's why they have a que for refunds, Which I feel is the lamest excuse. Becareful when considering this company. I want my money back!!! mytravelution Their contact number is 0218971455 As the number on their brochure is unreachable and there's no contact number on the net.
0 replies
30 months ago
Mytravelution nightmare to get a refund
****mers. They sell you a dream and deliver you a nightmare. Make you sign a contract without a hard copy given to you. Take your money and and lie about putting you in a que to wait months for a refund. My cancelation was submitted within 12 hrs Dated 14/09/2023 Amount R12500 As per Riaz on email and telephonically I'm in a que without a time frame to be refunded. Today I followed up telephonically spoke to Rochelle she says I'm no 253 in the que waiting to be refunded. And BS story about covid and what not excuses. I want my money back!!!
0 replies
35 months ago
FNB insurance
I'm appalled at the service i received from the insurance department at FNB. I submitted a funeral calim on 30 May 2023 and made 3 calls to follow up, and I received the same response that the claim is being assessed and will receive feedback the next morning or the next 30 mins and still nothing. Should the funeral of the deceased wait 2 weeks for payout?
53 replies
39 months ago
Incompetent Discovery Insure
Called made on 8 November 2022 to remove a vehicle from policy. Discovery failed to remove the vehicle and continued to debit us for 2 vehicles. Many attempts to follow up and get 1 vehicle removed, and a refund processed to no avail. Today was another follow-up with the same response it has been escalated. Worst service with incompetent management.
56 replies
54 months ago
Never book with travelstart. They never help
I canceled a booking in less than 24hours and now they tell me I must wait upto 24 weeks to get my money back this is daylight robbery. I need my money to do other stuff yet they delay the simple process of a refund. I cannot wait upto 24 weeks This is their response, whuch I feel is absolutely bs. ZA09113... Hi Taalia, thanks for reaching out and we do apologise for the delay and frustration caused in waiting for your refund. Due to the current situation airlines are being inundated with refund requests and significant delays should be expected. The normal refund process usually takes 8 - 12 weeks, but given the circumstances, refunds are unfortunately taking much longer. Up to 24 weeks or longer. These delays are due to various reasons including high volumes of refunds for airlines to process. Looking at the refund quote emailed the agent advised 12 - 18 weeks. As the airline sits with the funds of the ticket we have to wait for them to process the refund from their side. Some airlines will only start processing refunds when they have resumed full operations. We realise that it is frustrating to wait for your money and we are putting as much pressure as we can on the airlines to process these as quickly as possible. Looking at your booking ZA09113012 I see you have since chatted to Mandisa via Whatsapp who advised the same. We do apologise for the delay in waiting on your refund from the airline, however they are processing refunds as quickly as possible.
0 replies
66 months ago
KOSI BAY HIPPO LODGE DISAPPOINTMENT
I made a booking on the 23/03/20 to 28/03/20 Due to the corona virus outbreak we were told that the lodge will be closing due to the national lockdown. We stayed one night only and where promised a refund on the remaining 4 days. We messaged and called several times with no response or reply. No decency. Totally regret booking this lodge.
0 replies
100 months ago
Unprofessional inexperienced
On the 1st Dec 17 I received an email stating that I'm deceased and that my membership was cancelled with an end date 31/01/17 On the membership cert. On the 2nd Dec I replied that I'm alive and how was this possible no one was able to give me an answer. But with much persistence I was reinstated. On the 31st Dec they debited me twice 4 the amount of R10 030. I was unable to use the medical aid as it was inactive but they still took my money? now they changed my option and debited me an additional R1102 on top of my installment. This is the worst medical aid ever. Each time I call they always putting me on hold and no one can give me answers. I am disgusted with the service. I changed over from discovery to fedhealth and still they put me on a 3 month waiting period. I paid 3 months for nothing. I would not recommend this medical aid ever. Very disssapointed with this terrible company.
210 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)