KM
KEITUMETSE M
Active since Mar 2018
13
Reviews
0
Industries
Reviews
13 reviews3 months ago
Disappointed by Delays and Poor Communication
I placed an online order with Hi-Tec on 31 December. While customers were informed that orders would only be released after 5 January, the continued delay is disappointing. In a world where e-commerce in South Africa is highly efficient, with many retailers delivering orders the next day, and even cars being delivered in less time, it is frustrating to experience this level of delay and lack of communication over a pair of R300 shoes. There has been no proactive communication from Hi-Tec. Any updates received were only after I personally followed up. Delays can happen, but the absence of transparency and customer updates makes the experience unnecessarily frustrating. This experience was highly disappointing and I will never order from them again. I hope Hi-Tec improves both turnaround times and customer communication going forward.
56 replies
26 months ago
MTN/REWARDSCO R269 DEAL
I app**** online for the MTN R269 data deal, They decided to to hand the deal over to Rewardsco for whatever reason. Now they are deducting money from my account and when I query with MTN they are now referring me to this company. They have a lot of hidden costs on this product that you don't hear about only see when they invoice you and none of the information is declared when they are desperately trying to get us to sign on. I had to pay a pro-rata for Feb but the sim only worked for one day in Feb and paid one month in advance for March but on the 5th of March they debited my account. MTN takes no accountability for the issues of this product and all the mistakes of rewardsco.
0 replies
26 months ago
MTN/ REWARDSCO R269 DEAL
I app**** online for the MTN R269 data deal, They decided to to hand the deal over to Rewardsco for whatever reason. Now they are deducting money from my account and when I query with MTN they are now referring me to this company. They have a lot of hidden costs on this product that you don't hear about only see when they invoice you and none of the information is declared when they are desperately trying to get us to sign on. I had to pay a pro-rata for Feb but the sim only worked for one day in Feb and paid one month in advance for March but on the 5th of March they debited my account. MTN takes no accountability for the issues of this product and all the mistakes of rewardsco.
56 replies
31 months ago
Shopping for warranty cover
Great service from Brandon Cloete. Very knowledgeable about the product and explained all in detail.
131 replies
42 months ago
Poor Service from Wonderpark Kitchen Staff Lady!!
I went to the Pick n Pay in Wonderpark to buy Tripe. Which l do often, maybe once a week. I am particular about what l like and today, went in with the same request that usually go with and found a rude lady who blatantly denied my request for how l like the tribe. She said it's impossible and l asked her to get me somebody else and she said no. I asked the manager and she told the lady to do what l requested but she refused and told me about how my request would take long and that by the time she was done sorting my request, the queue would be too long. I am a paying customer and it seems that lady doesn't want to work. I work in Wonderpark, I go to that branch everyday. But her actions, make me never want to set foot in that stupid place ever again
60 replies
43 months ago
Called in and spoke to Devin Alben
Called in and spoke to Devin Alben. He was very knowledgeable and answered all the questions l had with ease and empathy.
133 replies
49 months ago
Cancellation Nightmare
On the 5th of February. I made contract cancellation. Everything was confirmed that the account was paid up and I moved on with my life. On the 2nd of March I received a failed debit order message from my bank for Vodacom. I enquired and they said they will contact me soon on query ref 1-35438791961867 but I did not receive any response from them. On the 31st of March , I was contacted by a rude consultant at HP Attorneys saying that I owe them 429.74 on an account handed over to Vodacom. How do they hand over my account to attorneys without trying to contact me or collect from me. There were no outstanding invoices on my account and why didn't they mention any outstanding amounts on my account when I enquired in early March. And I am also struggling to cancel their device insurance which I had on my contract.
222 replies
51 months ago
Harassment by MBD.
I have been getting calls from MBD on behalf of cell C. This account is paid up but this company has been hounding me every single morning. I tried sending them my paid up letter but l have not received any feedback on the email l was provided with. It's unfortunate that l can't afford a lawyer but this company is relentless.
53 replies
52 months ago
CELL C PAID-UP LETTER STRUGGLE
I have been requesting a paid letter from cell c since I paid off my account on the 7th of January 2022. I paid off the balance that existed on my cell c account on the 7th of January. A week later, I was told the payment is still not reflecting. I took a look at my POP and realized that I had made a mistake with the beneficiary ref number, requested that they fix it and allocate on the 13th of January and received SMS confirmation that the case was closed. But l still did not get my paid up letter. I called in again to request the paid up letter but the collections consultant said the payment was not reflecting on her side and she could not help me, I asked her to check the case number 2011401613 and she confirmed to the case being closed and referred me back to customer care and the guy tried to put everything on me that all this would not have happened had I not mixed up the ref numbers. It is the 18th today and I still don't have my paid up letter regardless of receiving the SMS that case was closed. I WANT MY PAID UP LETTER. There shouldn't even be a balance on this account but you are dragging your feet updating and closing this account.
106 replies
55 months ago
Cell C Refund
Few weeks ago I received my contract statement. It seems like I had previously overpaid cell c. I then requested a refund. It's been 10 days and nobody has actioned my request. They're now giving me the run around and that refund amount went from R5028 when I logged the request and it's now R4800.
477 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (76.92307692307692%)