DK
Duran K
Active since Mar 2018
18
Reviews
0
Industries
Reviews
18 reviews7 months ago
I’ve been dealing with Home-Connect to install Fibre at both my business and my home, and I have truly had the best experience
I’ve been dealing with Home-Connect to install Fibre at both my business and my home, and I have truly had the best experience. Everything has been smooth and hassle free from start to finish. This is definitely a company I will continue working with in the future. In particular, Katiso has been phenomenal and deserves special recognition.
53 replies
14 months ago
Shocking - Absolutely SHOCKING Company
My dealership recommended Tracker, but I preferred to handle it myself and chose Cartrack instead. I contacted them, went through the process, discussed pricing, and agreed to proceed. During our 30-minute call, we thoroughly covered the contract terms. I have since requested a recording of this conversation. The salesperson assured me that while installation couldn’t happen that day, he would mark it as urgent and try to schedule it for the following day. Wanting it done as soon as possible, I proceeded with the contract, assuming installation would take place within three to four days at most. However, when I was transferred to the installation department, I was met with a completely different attitude. The woman I spoke to was dismissive, arrogant, and sarcastic. She informed me that the earliest available installation date was more than three weeks away—almost a month—directly contradicting what the sales team had promised. At this point, I was beyond frustrated. Cartrack had taken my bank details and signed me up under the pretense of a prompt installation, only for the installation team to claim that the sales department “always lies” and “obviously doesn’t know” the actual schedule. The entire system is dysfunctional. To make matters worse, I asked them to check with the Durban installation branch for earlier availability. Both times they attempted to call, they couldn’t get through—just voicemail. This company’s lack of professionalism is staggering. Despite multiple calls, I still haven’t received clear answers. Every time I phone, the line either cuts off, or I’m told they can’t reach the Durban Fitment Branch. I was provisionally booked for March 7th, yet now they claim I was never scheduled and that the earliest available slot is March 11th. The frustration is endless, and getting through to the Durban Fitment Centre is nearly impossible. Additionally, I have twice requested recordings of my calls, as Cartrack claims all conversations are recorded. I was assured I would receive them that evening, then the following evening—but still, nothing. The lack of follow-through and accountability is appalling. Now, after more than three weeks and countless phone calls, I finally secured a fitment appointment for February 24, 2025—only for no one to show up. No call, no communication. When I phoned at 16:30, I was put on hold for 10 minutes, only to be told the technician wouldn’t be coming and that I now have to wait another three weeks for the next available appointment. I am absolutely shocked by this level of service
53 replies
14 months ago
Shocking - Absolutely SHOCKING Company
Here’s a refined version of your complaint while maintaining the strong, frustrated tone: My dealership recommended Tracker, but I preferred to handle it myself and chose Cartrack instead. I contacted them, went through the process, discussed pricing, and agreed to proceed. During our 30-minute call, we thoroughly covered the contract terms. I have since requested a recording of this conversation. The salesperson assured me that while installation couldn’t happen that day, he would mark it as urgent and try to schedule it for the following day. Wanting it done as soon as possible, I proceeded with the contract, assuming installation would take place within three to four days at most. However, when I was transferred to the installation department, I was met with a completely different attitude. The woman I spoke to was dismissive, arrogant, and sarcastic. She informed me that the earliest available installation date was more than three weeks away—almost a month—directly contradicting what the sales team had promised. At this point, I was beyond frustrated. Cartrack had taken my bank details and signed me up under the pretense of a prompt installation, only for the installation team to claim that the sales department “always lies” and “obviously doesn’t know” the actual schedule. The entire system is dysfunctional. To make matters worse, I asked them to check with the Durban installation branch for earlier availability. Both times they attempted to call, they couldn’t get through—just voicemail. This company’s lack of professionalism is staggering. Despite multiple calls, I still haven’t received clear answers. Every time I phone, the line either cuts off, or I’m told they can’t reach the Durban Fitment Branch. I was provisionally booked for March 7th, yet now they claim I was never scheduled and that the earliest available slot is March 11th. The frustration is endless, and getting through to the Durban Fitment Centre is nearly impossible. Additionally, I have twice requested recordings of my calls, as Cartrack claims all conversations are recorded. I was assured I would receive them that evening, then the following evening—but still, nothing. The lack of follow-through and accountability is appalling. Now, after more than three weeks and countless phone calls, I finally secured a fitment appointment for February 24, 2025—only for no one to show up. No call, no communication. When I phoned at 16:30, I was put on hold for 10 minutes, only to be told the technician wouldn’t be coming and that I now have to wait another three weeks for the next available appointment. I am absolutely shocked by this level of service
0 replies
14 months ago
Terrible Company
My dealership recommended I use Tracker, but I wanted to handle it myself and go with Cartrack. So, I contacted them, went through the process, discussed pricing, and agreed to move forward. During the call - which lasted over 30 minutes… we went through the contract terms. I’ve requested the recording of this conversation. During the call, the salesperson assured me that while it was too late to fit the tracker that day, he would mark it as urgent and try to have it installed the following day. Since I wanted it done as soon as possible, I agreed to proceed with the contract, assuming that if not the next day, it would be installed within three or four days at the latest. However, when I was transferred to the installation department, I immediately encountered a completely different attitude. The woman I spoke to was dismissive, arrogant, and sarcastic. She informed me that the earliest available installation date was in over three weeks - nearly a month away. This was a complete contradiction to what I had been told by the sales department. At this point, I was beyond frustrated. The company had taken my bank details and signed me up under the impression that installation would be prompt, only for a different department to tell me that the sales team “always lies” and “obviously lies” because they don’t actually know the installation schedule. The whole system is completely dysfunctional. To make matters worse, I asked them to contact the Durban installation branch to check for any earlier availability, but both times they attempted to call, they couldn’t get through - it just went to voicemail. The entire experience has been an absolute disaster, and this company has proven to be shockingly unprofessional.
265 replies
19 months ago
A Frequent Flyer's Disappointing Experience with Qatar
I’ve always loved flying with Qatar Airways and have used them frequently over the years. In my experience, they are undoubtedly one of the best airlines in the world, known for their world-class service and exceptional travel experience. However, my most recent journey left me disappointed. I booked a return flight from Durban, South Africa, to Dublin, Ireland, with a layover in Doha on my return flight. Unfortunately, my flight from Dublin to Doha was slightly delayed, with an already short layover time already, this left me with an extremely short layover of less than an hour. By the time I deplaned in Doha, I had to rush through the airport to make my connection. I had to ask security to expedite me through the queue, and then I found myself sprinting over 1.5 kilometers from the A gates to the C gates to reach my next flight. When I finally reached the gate, completely out of breath and drenched in sweat, I was met with a rather unwelcoming experience. A staff member was standing there, shaking her head at me and telling me to hurry. I explained how nearly impossible it was to get there so quickly, and her response was shocking—sarcastically asking if I was complaining. When I assured her I wasn’t and was simply relieved to make the flight, she responded rudely, saying I could complain and miss the flight if I wanted. I took my boarding pass back and headed for the bus, only to be stopped by another staff member for a routine check. While he was polite, the same lady came over and shouted something in her language, making me feel even more disrespected. It was an unfortunate and unexpected experience, especially given the high standards I have always associated with Qatar Airways. While I am grateful I made the flight and was able to run across the airport (because I am young and fit), I believe no passenger should be subjected to such treatment, especially when the delay and tight layover were beyond my control. Qatar Airways is known for its excellence, and it was disappointing to encounter staff that didn't live up to that reputation.
0 replies
20 months ago
Spar Marine Walk - Salta
I want to extend my appreciation to you and the team at Spar Salta for incredible initiative and delivering exceptional service. Thank you for using initiative and for going above and beyond - setting such a high standard in customer service - it is very rare these days!
0 replies
20 months ago
Frustrating Experience Using Discovery Miles at Coricraft
I want to express my frustration regarding a recent experience I had at Coricraft while attempting to use my Discovery Miles. On 02 September 2024, I visited Coricraft in UMhlanga with the intention of purchasing a piece of furniture using the Miles I had saved. According to the Discovery app, Coricraft is listed as a partner where Miles can be used instore, so I was confident that the transaction would proceed smoothly. Unfortunately, upon trying to make the purchase in-store, I encountered issues with the payment process. After spending 45 minutes to an hour in the store, waiting for Coricraft and Discovery to resolve the issue, I was eventually informed that there was a mistake and that my Miles could not be used. I was left with no choice but to pay for the item in cash. While both Coricraft and Discovery admitted to the error, the entire situation left me feeling extremely frustrated and inconvenienced. I have been a loyal Discovery member for some time although my banking team was quick to respond to me and try assist (which I am extremely grateful for) the lack of a resolution at the time was disappointing. Given the circumstances, I believe it would be fair for Discovery to compensate me in some way for the inconvenience caused. I trust that you will take my feedback seriously and look into this matter with urgency?
0 replies
21 months ago
Extremely disappointing and frustrating MTN Service
I have been an MTN customer for over 15 years, but my recent experiences have been nothing short of a nightmare. Over the past 3-4 years, I have faced countless problems with their service, ultimately deciding to leave. Despite the hefty penalty fee of R5000 to R6000, I finally freed myself from MTN and ported my number to Vodacom. The issues didn’t stop there. In the last three months alone, I have visited the MTN store over 25 times with no resolution in sight. MTN has double-charged me for my cancellation fee, and they owe me a refund of R5000 to R6000. Despite presenting proof from the La Lucia MTN store, who has been handling my case diligently for three months, we have received no response from MTN’s accounts department. Both the staff at La Lucia Mall in KZN and I have tried every possible avenue to resolve this issue, but to no avail. It is incredibly frustrating that MTN is so quick to take money and sign contracts but utterly *********** when it comes to customer care and service. Even after switching providers, MTN continues to give me problems. This experience has been beyond frustrating and extremely disappointing.
0 replies
21 months ago
Horrible, Disgusting Service from Tracker
I have never experienced such appalling after-sales service as I have with Tracker. I didn't even sign up for a Tracker contract; it was automatically added by the dealership, when I bought my new car, without my knowledge. When I discovered this and tried to cancel, Tracker refused unless I paid a cancellation fee of R1600 for a contract I never agreed to. I tried to resolve the issue with the dealership and Tracker, but their communication is atrocious. After two months of getting nowhere via email and phone calls, I decided to cancel and pay the fee. When I called back, the cancellation fee had suddenly increased to R2600! Frustrated, I asked to move the tracker to another vehicle to make use of the service I’m forced to pay for. They agreed but wanted to charge me an additional R1200 installation fee for the new tracker. This is outrageous. The level of service and customer support is unbelievably poor. I spent 20 minutes on hold just to get through to someone. Tracker is a useless company, and I strongly advise everyone to avoid them.
221 replies
23 months ago
Fat Butcher Arrogance
I recently had a disappointing experience with The Fat Butcher in Stellenbosch, which is surprising given its high ratings and positive reviews. It all started when I called to make a reservation for two for dinner. The person who answered was very short, sharply stating they only had space before 4pm and after 9pm. I said thank you and I would get back to them. When I called back, I phoned three times with no answer. Determined to secure a table, my wife and I decided to visit the restaurant in person, despite the pouring rain. Upon arrival, we were met with further frustration. A lady in a pink chef’s outfit walked past us without greeting, busy taking pictures of ducklings and chatting with her friend while we stood outside waiting for assistance. Despite three or four staff members, including the manager, looking at us from inside the restaurant, no one bothered to attend to us. A sense of arrogance was felt by both my wife and I. For a restaurant with such a stellar reputation, the lack of basic customer service was appalling. It seems they've forgotten that the most important aspect of a restaurant is its customers. I am very disappointed and hope they address these issues to improve their service.
0 replies
Review Distribution
5 Star
2 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (88.88888888888889%)